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ManageEngine ServiceDesk Plus Pricing Overview
| Name | Price | Features |
|---|---|---|
| Standard Edition help desk module | Starts at $1195 (For 10 technicians annually) | The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
|
| Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT) | Starts at $495(For 2 technicians and 250 nodes annually) | Professional edition has the standard help desk functionality plus asset management. The 30-day trial allows you to test with 2 technicians and manage 250 nodes. Once the 30-day trial is over, you can test with 1 technician and manage 25 nodes.
|
| Enterprise Edition HELP DESK + ITIL + ASSET + PROJECT Management | Starts at $1195(For 2 technicians and 250 nodes) | Enterprise edition has all that the Professional edition offers plus problem management, service catalog, change management, CMDB, project management, and ITIL capabilities. The 30-day trial allows you to test with 5 technicians and 250 nodes.
|
ManageEngine ServiceDesk Plus pricing & plans
Free Trial is available
Pricing information for ManageEngine ServiceDesk Plus is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase ManageEngine ServiceDesk Plus must be conducted with the
seller.
Pricing information was last updated on October 09, 2024
Top Rated ManageEngine ServiceDesk Plus Alternatives
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ManageEngine ServiceDesk Plus Alternatives Pricing
The following is a quick overview of editions offered by other Service Desk Software
| 0/agent/month | For small teams starting with a service desk. Up to 3 agents for free. | |
 STARTER | $19.00 | For getting started
|
 ESSENTIALS | $39.00Per Month | For Growing Teams
|
Various alternatives pricing & plans
Free Trial is available
Pricing information for the above various ManageEngine ServiceDesk Plus alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.
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ManageEngine ServiceDesk Plus Pricing Reviews
PK
Pawan K.
IT Engineer
Enterprise(> 1000 emp.)
What do you like best about ManageEngine ServiceDesk Plus?
It offers a variety of features which is helpful for day today tasks and also offers integration to various tools and services. Review collected by and hosted on G2.com.
What do you dislike about ManageEngine ServiceDesk Plus?
The portal is a little slow if you get the hosted plans. It takes some time to customise and get what you need with the tool. its slow but has too many features to look after. Review collected by and hosted on G2.com.
WH
Wunna H.
IT Project Manager
Mid-Market(51-1000 emp.)
What do you like best about ManageEngine ServiceDesk Plus?
The most helpful aspect of ManageEngine ServiceDesk, from my experience of over four years, is its user-friendly interface. It's easy to navigate and offers customizable features, making ticket management and incident resolution efficient. The platform's reporting tools provide valuable insights, and the prompt customer support ensures smooth operations. Overall, ManageEngine ServiceDesk has been an invaluable tool for our IT service delivery needs. Review collected by and hosted on G2.com.
What do you dislike about ManageEngine ServiceDesk Plus?
Having used ManageEngine ServiceDesk for quite some time now, I have to say there are a few areas that leave much to be desired. The pricing structure is a bit of a sore point for me, especially considering the limited functionalities it offers compared to other top-tier products in the market.
But perhaps the most frustrating aspect for me is the level zero support processing for end users. It often feels like I'm hitting a brick wall when trying to resolve basic issues, and the lack of responsiveness in this area is a significant letdown Review collected by and hosted on G2.com.
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