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Compare Freshservice and Ivanti Endpoint Manager 
Featured Products
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Enterprise (60.2% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansIvanti Endpoint Manager
Star Rating
(137)4.2 out of 5
Market Segments
Enterprise (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Ivanti Endpoint ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a significantly higher overall score compared to Ivanti Endpoint Manager. Users appreciate its intuitive interface and modern tools that streamline support management, making it a preferred choice for many organizations.
- Users say Freshservice offers a wide range of features that allow for the consolidation of multiple applications into a single platform. This versatility is particularly beneficial for organizations looking to support various departments beyond just IT, enhancing overall operational efficiency.
- According to verified reviews, Freshservice shines in its ease of setup and administration, with users highlighting a smooth onboarding process. In contrast, Ivanti Endpoint Manager faces challenges in this area, with some users noting a more complex setup experience that can hinder quick deployment.
- Reviewers mention that Freshservice provides excellent support quality, with many users praising the responsiveness and helpfulness of the support team. On the other hand, while Ivanti Endpoint Manager also offers solid support, it does not quite match the high satisfaction levels reported by Freshservice users.
- Users highlight that Ivanti Endpoint Manager is effective for managing enterprise devices on a large scale, with features that allow for remote control and automatic updates. However, some users feel that it lacks the comprehensive feature set and user-friendly design that Freshservice provides.
- G2 reviewers note that while both products have their strengths, Freshservice's higher ratings in areas like ease of use and product direction suggest a more forward-thinking approach, making it a better fit for organizations looking for a reliable and adaptable IT management solution.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Ivanti Endpoint Manager
No pricing availableFree Trial
Freshservice
Free Trial is available
Ivanti Endpoint Manager
No trial information availableRatings
Meets Requirements
8.9
1,168
8.4
116
Ease of Use
9.2
1,170
7.5
116
Ease of Setup
8.8
953
6.9
86
Ease of Admin
9.0
957
8.0
84
Quality of Support
9.0
1,128
8.0
115
Has the product been a good partner in doing business?
9.1
932
8.3
85
Product Direction (% positive)
9.5
1,155
7.6
114
Features by Category
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Administration
Not enough data
8.5
8
Not enough data
8.5
12
Not enough data
8.5
9
Not enough data
8.6
11
Deployment
Not enough data
9.5
13
Not enough data
9.6
13
Not enough data
9.2
13
Imaging
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.6
12
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.6
175
7.8
18
Platform
8.3
231
7.3
15
8.2
214
8.6
27
8.7
257
8.3
7
8.4
285
8.4
22
8.7
317
8.7
14
Security
7.8
180
8.3
17
7.0
109
9.0
24
7.5
168
7.2
9
8.9
285
8.2
15
8.8
288
7.9
14
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Ivanti Endpoint Manager are categorized as Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Service Desk, and Customer Self-Service
Ivanti Endpoint Manager is categorized as Unified Endpoint Management (UEM), OS Imaging & Deployment, and Endpoint Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ivanti Endpoint Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Information Technology and Services
17.3%
Hospital & Health Care
9.0%
Retail
6.0%
Financial Services
5.3%
Health, Wellness and Fitness
4.5%
Other
57.9%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What IT software products does Ivanti offer?
1 Comment
Official Response from Ivanti Endpoint Manager
Ivanti has a rich heritage. We have heritage in LANDESK, AppSense, Shavlik, and HEAT Software. That means we have 30+ years of expertise in everything from...Read more
What makes Ivanti different?
1 Comment
Official Response from Ivanti Endpoint Manager
We innovate like a startup but deliver like an enterprise.
IT has become siloed. At the same time, IT professionals are bombarded with information. The...Read more
How many customers do you have and what industries are they in?
1 Comment
Official Response from Ivanti Endpoint Manager
We have nearly 30,000 customers that use our Endpoint Management, IT Security, ITSM, ITAM and Identity Management products.
Obviously with that many...Read more
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