Compare Freshservice and HaloITSM 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$19.00
Starting at $49.00 Per Month
Freshservice
Star Rating
(1,238)4.6 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansHaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in its ticketing system with a score of 9.5, while HaloITSM achieves a perfect score of 10.0, indicating that HaloITSM may offer more robust features for managing tickets effectively.
- Reviewers mention that Freshservice's change management feature scores 8.6, which is significantly lower than HaloITSM's impressive score of 9.7, suggesting that users may find HaloITSM's change management capabilities more comprehensive and user-friendly.
- G2 users highlight that Freshservice's asset management feature scores 8.3, while HaloITSM's asset management is rated lower at 7.9, indicating that Freshservice may provide a better experience in tracking and managing IT assets.
- Users on G2 report that Freshservice's reporting capabilities, particularly in dashboards, score 8.6, while HaloITSM's reporting is slightly lower at 8.2, suggesting that Freshservice may offer more insightful analytics for users.
- Reviewers mention that Freshservice's self-service experience, particularly in knowledge base and searchable articles, scores 8.6 and 8.9 respectively, while HaloITSM's community forums score lower at 7.3, indicating that Freshservice may provide a more effective self-service platform for users seeking information.
- Users say that Freshservice's ease of use is rated at 9.2, while HaloITSM shines with a score of 9.9, suggesting that users may find HaloITSM to be more intuitive and user-friendly overall.
Featured Products
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Customer Self-Service
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Customer Self-Service
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Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
Free Trial
Freshservice
Free Trial is available
HaloITSM
Free Trial is available
Ratings
Meets Requirements
8.9
1,105
9.3
12
Ease of Use
9.2
1,104
9.9
12
Ease of Setup
8.8
890
9.0
12
Ease of Admin
9.0
909
9.0
12
Quality of Support
9.0
1,066
9.7
12
Has the product been a good partner in doing business?
9.1
885
9.9
12
Product Direction (% positive)
9.4
1,094
10.0
12
Features by Category
Administration
8.6
280
|
Verified
9.7
5
8.3
308
|
Verified
7.9
7
8.3
333
|
Verified
7.2
10
Service Desk
9.4
362
|
Verified
9.7
11
9.1
337
|
Verified
9.3
10
8.9
329
|
Verified
8.3
5
Management
8.5
273
|
Verified
8.2
11
8.9
280
|
Verified
9.2
11
8.8
244
|
Verified
8.7
5
8.5
247
|
Verified
7.4
7
8.2
193
|
Verified
Not enough data
Functionality
9.5
293
|
Verified
10.0
11
8.8
232
|
Verified
9.0
5
8.8
229
|
Verified
Not enough data
8.8
263
|
Verified
8.6
7
Monitoring
8.4
233
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
285
|
Verified
Not enough data
Management Tools
9.1
306
|
Verified
Not enough data
8.9
295
Not enough data
8.5
261
|
Verified
Not enough data
Generative AI
8.3
102
Feature Not Available
8.2
102
Feature Not Available
Generative AI
7.5
53
Not enough data
Self-Service Experience
8.6
113
Not enough data
8.9
109
Not enough data
7.3
90
Not enough data
7.6
91
Not enough data
8.2
111
Not enough data
Self-Service Platform
8.5
111
Not enough data
8.7
115
Not enough data
7.3
85
Not enough data
8.0
107
Not enough data
Generative AI
8.0
50
Not enough data
Incident Management
9.1
699
Not enough data
8.9
702
Not enough data
9.0
755
Not enough data
8.6
691
Not enough data
8.7
656
Not enough data
Reporting
8.6
737
Not enough data
8.2
602
Not enough data
8.2
580
Not enough data
Access & Usability
8.4
665
Not enough data
8.9
688
Not enough data
8.5
515
Not enough data
8.7
527
Not enough data
Analysis
7.5
154
Not enough data
Platform
8.3
209
Not enough data
8.3
192
Not enough data
8.7
235
Not enough data
8.4
262
Not enough data
8.7
294
Not enough data
Security
7.8
158
Not enough data
7.1
87
Not enough data
7.6
146
Not enough data
8.9
263
Not enough data
8.8
265
Not enough data
Categories
Categories
Shared Categories
Freshservice and HaloITSM are categorized as IT Service Management (ITSM) Tools and Incident Management
Unique Categories
Freshservice is categorized as IT Alerting, Enterprise IT Management, Service Desk, and Customer Self-Service
HaloITSM has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.8%
Computer Software
5.3%
Construction
4.5%
Education Management
3.6%
Financial Services
3.5%
Other
63.3%
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Most Helpful Reviews
Freshservice
Most Helpful Favorable Review
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Most Helpful Critical Review
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
HaloITSM
Most Helpful Favorable Review
Michael F.
Verified User in Hospital & Health Care
Halo ITSM is very easy to use, configure and captures just about everything. We use it across all business functions not just IT so it covers a range of business functions. best of all you can move "tickets" across business functions, so no information is...
Most Helpful Critical Review
Rajaraman S.
Verified User in Computer Software
Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...
Michael F.
Verified User in Hospital & Health Care
Halo ITSM is very easy to use, configure and captures just about everything. We use it across all business functions not just IT so it covers a range of business functions. best of all you can move "tickets" across business functions, so no information is...
Michael S.
Verified User in Furniture
Their internal Helpdesk customer service is abysmal for a company specializing in Helpdesk software. You send them an issue with screen shots and all the details. Their responses have nothing to do with the issue at hand, and you will need to reiterate the...
Alternatives
Discussions
How has your experience been with Freshservice support?
12 comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
Can we have access to our database to do some development
2 comments
Official Response from Freshservice
You can utilize API calls to gather the data and transfer them to Power BI.Read more
HaloITSM has no discussions with answers
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