Compare Freshsales and HubSpot Sales Hub 
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$0.00
Freshsales
Star Rating
(1,217)4.5 out of 5
Market Segments
Small-Business (67.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansHubSpot Sales Hub
Star Rating
(12,248)4.4 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Sales Hub excels in its Email Marketing capabilities, particularly in Sending Outbound Emails with a score of 9.0, while Freshsales offers a slightly lower score of 8.5 in the same area, indicating a more robust email outreach feature in HubSpot.
- Reviewers mention that Freshsales shines in Lead Management, scoring 8.9 compared to HubSpot's 8.8, suggesting that Freshsales provides a more effective system for tracking and managing leads throughout the sales process.
- G2 users highlight that HubSpot Sales Hub has a superior Ease of Use rating of 8.7, while Freshsales scores 9.0, indicating that Freshsales may be more intuitive for new users, making it easier to navigate and utilize its features.
- Users on G2 report that HubSpot's Customer Support features, including the Knowledge Base and Customer Support Portal, score 8.5 and 8.2 respectively, while Freshsales outperforms with scores of 8.6 and 8.5, suggesting a more comprehensive support system for users.
- Reviewers mention that Freshsales offers better Sales Force Automation features, particularly in Opportunity & Pipeline Management with a score of 8.7, compared to HubSpot's 8.5, indicating a more effective tool for managing sales opportunities.
- Users say that HubSpot's Customization options, particularly in Custom Fields with a score of 9.1, provide a more tailored experience for users, while Freshsales scores 8.9, suggesting that HubSpot allows for greater flexibility in adapting the software to specific business needs.
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Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
Freshsales
Free Trial is available
HubSpot Sales Hub
Free Trial is available
Ratings
Meets Requirements
8.7
1,037
8.6
9,181
Ease of Use
9.0
1,050
8.7
9,602
Ease of Setup
8.7
558
8.4
3,656
Ease of Admin
8.9
539
8.6
2,925
Quality of Support
8.8
1,007
8.6
8,277
Has the product been a good partner in doing business?
9.0
532
8.8
2,881
Product Direction (% positive)
9.3
1,032
8.7
8,764
Features by Category
Sales Force Automation
8.9
713
|
Verified
8.7
5655
|
Verified
8.3
412
Feature Not Available
8.7
702
|
Verified
8.5
5507
|
Verified
8.5
700
|
Verified
8.6
5705
|
Verified
8.3
503
|
Verified
7.8
3828
|
Verified
8.6
332
|
Verified
8.5
4679
|
Verified
8.2
478
|
Verified
7.8
2890
|
Verified
8.1
464
7.9
2799
|
Verified
8.4
506
|
Verified
8.2
2094
Marketing Automation
8.5
543
8.7
5020
|
Verified
8.5
517
8.5
4696
|
Verified
8.9
622
8.8
4826
|
Verified
7.9
109
8.2
4092
|
Verified
Customer Support
8.5
529
8.3
3286
|
Verified
8.6
537
8.2
2120
8.6
543
8.5
2950
|
Verified
8.2
453
8.1
2942
|
Verified
8.4
474
8.3
3178
|
Verified
Reporting & Analytics
8.4
624
|
Verified
8.2
5411
|
Verified
8.6
660
|
Verified
8.4
5767
|
Verified
8.3
504
|
Verified
8.0
3952
|
Verified
Mobile & Social
Feature Not Available
8.0
3484
|
Verified
8.1
204
|
Verified
8.2
2138
|
Verified
8.3
327
|
Verified
7.7
3803
|
Verified
Platform
8.4
399
|
Verified
8.0
2559
|
Verified
8.5
388
|
Verified
8.3
2173
|
Verified
8.7
409
|
Verified
8.5
2635
|
Verified
8.3
310
|
Verified
8.2
1953
|
Verified
7.7
254
7.6
1652
8.0
297
|
Verified
8.0
2250
|
Verified
8.8
403
|
Verified
8.7
2643
|
Verified
8.0
282
|
Verified
8.1
1350
Integration
8.4
370
|
Verified
8.4
1988
|
Verified
8.3
327
|
Verified
8.2
2094
|
Verified
7.9
293
|
Verified
8.2
1959
|
Verified
Generative AI
7.5
80
Feature Not Available
Email Marketing
8.7
66
Not enough data
8.8
73
Not enough data
8.5
70
Not enough data
8.9
69
Not enough data
9.0
68
Not enough data
8.7
67
Not enough data
8.5
63
Not enough data
8.5
64
Not enough data
7.9
54
Not enough data
Reporting & Analytics
8.1
56
Not enough data
8.3
68
Not enough data
Platform
8.8
66
Not enough data
8.0
55
Not enough data
8.7
67
Not enough data
Generative AI
7.7
39
Not enough data
7.6
40
Not enough data
Integration
8.1
64
Not enough data
8.2
54
Not enough data
8.0
53
Not enough data
8.4
56
Not enough data
8.0
53
Not enough data
7.7
49
Not enough data
Configuration
Not enough data
9.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
65
Not enough data
9.1
65
Not enough data
9.1
70
Pricing
Not enough data
8.9
60
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
9.0
61
Not enough data
9.0
67
Not enough data
Feature Not Available
Quoting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
64
Not enough data
9.1
64
Not enough data
9.1
62
Not enough data
9.2
64
Admin
Not enough data
Feature Not Available
Not enough data
7.9
198
Not enough data
8.5
266
Not enough data
8.3
238
Channels
Not enough data
8.8
63
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
284
Not enough data
8.3
227
Not enough data
8.4
199
Not enough data
8.7
285
Not enough data
8.6
274
Not enough data
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.2
18
8.4
483
8.5
18
8.6
579
8.8
19
8.9
606
8.9
17
8.9
613
Organization
8.8
19
9.0
635
9.1
18
8.8
621
8.1
18
8.7
559
Performance Analysis
8.1
16
8.4
513
8.5
22
8.8
622
Sales Analysis
7.9
19
8.5
519
9.0
20
8.8
574
Generative AI
8.6
11
Feature Not Available
8.3
12
Feature Not Available
Integrated Workflows
9.1
232
|
Verified
8.9
1364
8.9
240
|
Verified
9.0
1405
8.4
178
|
Verified
8.4
1180
8.7
178
|
Verified
8.3
1085
8.9
215
|
Verified
8.9
1257
8.7
65
8.8
1118
8.8
60
8.6
1049
Repeatability and Reportability
9.0
202
|
Verified
8.6
1220
8.9
218
|
Verified
8.8
1284
9.0
216
|
Verified
8.6
1260
8.7
182
|
Verified
8.2
1140
7.8
53
Feature Not Available
AI and Automation
8.4
62
8.4
994
8.2
65
8.3
963
8.5
58
8.3
952
8.0
59
7.9
835
7.8
55
7.8
782
Generative AI
8.1
24
Feature Not Available
Call Analytics
Not enough data
8.3
265
Not enough data
8.0
233
Not enough data
8.2
243
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.7
208
Not enough data
7.9
218
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.7
182
Not enough data
8.8
173
Not enough data
8.5
174
Contracts
Not enough data
8.7
160
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Revenue
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Integrations
Not enough data
8.4
439
Not enough data
9.1
633
Not enough data
8.5
503
Not enough data
8.5
493
Not enough data
7.9
407
Branding & Customizatio
Not enough data
8.6
543
Not enough data
8.8
563
Not enough data
8.5
488
Automatic Rules & Configurations
Not enough data
8.8
539
Not enough data
8.9
547
Not enough data
8.5
505
Generative AI
Not enough data
Feature Not Available
Data Sourcing
8.1
83
8.4
1174
8.4
83
8.5
1245
8.3
77
8.3
1116
8.4
88
8.7
1371
8.3
83
8.4
1210
Predictive Analytics
8.1
84
8.2
1170
8.2
82
8.2
1131
8.1
77
7.9
962
7.7
79
8.0
1092
Sales Management
8.4
88
8.8
1386
7.8
78
8.0
1076
8.3
83
8.5
1237
8.8
88
8.9
1448
Content Management
Not enough data
8.4
693
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
705
Not enough data
8.4
692
Analytics
Not enough data
8.5
770
Not enough data
8.5
774
Not enough data
8.5
717
Not enough data
8.3
694
Presentation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Attribution
8.7
49
Not enough data
8.9
50
Not enough data
8.6
49
Not enough data
Discovery
8.8
50
Not enough data
8.5
52
Not enough data
8.6
49
Not enough data
Management
8.6
48
Not enough data
9.0
50
Not enough data
Platform
8.5
48
Not enough data
8.7
50
Not enough data
Calling
8.8
135
8.7
1094
8.7
118
8.2
888
8.7
128
8.6
1057
9.0
144
8.7
1086
Contacts
8.9
149
8.7
1161
9.0
135
8.5
1005
9.0
141
8.7
1066
Insights
9.1
163
9.1
1251
9.1
140
8.7
1093
8.9
121
Feature Not Available
9.0
143
Feature Not Available
9.0
139
8.5
998
Analytics
8.8
223
8.7
1894
8.8
216
8.8
1887
8.3
49
Feature Not Available
Customizations
9.0
233
8.9
1938
9.2
238
8.9
1938
8.9
245
8.8
2031
8.6
219
Feature Not Available
8.9
240
8.9
2016
Generative AI
7.6
31
Feature Not Available
Incentives
8.3
26
8.1
642
8.5
27
8.3
719
|
Verified
7.7
26
7.8
590
|
Verified
8.2
28
8.5
814
Personalization
8.7
30
8.5
836
8.5
31
8.6
964
|
Verified
8.5
32
8.9
1063
|
Verified
8.3
29
8.6
859
|
Verified
Administrative
8.4
30
8.7
894
|
Verified
8.4
27
8.5
774
|
Verified
8.3
26
8.4
733
Categories
Categories
Shared Categories
Freshsales and HubSpot Sales Hub are categorized as Sales Platforms, Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, CRM, and Visitor Identification
Unique Categories
HubSpot Sales Hub is categorized as Sales Acceleration Platforms, Quote-to-Cash, Conversation Intelligence, Sales Enablement, CPQ, and Business Scheduling
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.6%
Marketing and Advertising
8.0%
Financial Services
4.0%
Internet
3.7%
Other
54.2%
Computer Software
16.1%
Information Technology and Services
12.0%
Marketing and Advertising
10.0%
Financial Services
4.3%
Education Management
3.2%
Other
54.4%
Most Helpful Reviews
Freshsales
Most Helpful Favorable Review
Eric F.
Verified User in Media Production
I really liked the way I was able to quickly and easily get started with Freshsales. Sign up for an account, change a few email options and get started. The default data set didn't require a lot of tweaking and everything was pretty self explanatory. I...
Most Helpful Critical Review
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
HubSpot Sales Hub
Most Helpful Favorable Review
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Most Helpful Critical Review
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Eric F.
Verified User in Media Production
I really liked the way I was able to quickly and easily get started with Freshsales. Sign up for an account, change a few email options and get started. The default data set didn't require a lot of tweaking and everything was pretty self explanatory. I...
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Discussions
What are the three benefits of CRM?
2 comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
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