Compare Freshdesk and Front 
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
$0.00 Per Month
$19.00 1 user/month
Freshdesk
Star Rating
(3,499)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansFront
Star Rating
(2,244)4.7 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an 8.9, while Front excels with a score of 9.0, indicating that Front offers a more intuitive interface for creating tickets.
- Reviewers mention that Freshdesk's SLA Management is rated at 8.3, whereas Front shines with a score of 9.0, suggesting that Front provides more robust features for managing service level agreements effectively.
- G2 users highlight that Freshdesk's multi-channel coverage is rated at 8.4, while Front achieves a higher score of 8.9, indicating that Front offers better support for various communication channels.
- Users on G2 report that Freshdesk's internal discussion feature scores an 8.6, but Front stands out with a score of 9.5, showcasing Front's superior capabilities for team collaboration and internal communication.
- Reviewers say that Freshdesk's knowledge base feature is rated at 8.7, while Front's is slightly lower at 8.3, suggesting that Freshdesk provides a more comprehensive self-service support option for users.
- Users report that Freshdesk's automation capabilities score an 8.6, while Front's automation features are rated at 8.4, indicating that Freshdesk may offer slightly more effective automation tools for streamlining workflows.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Front
Starter
$19.00
1 user/month
For teams that need to quickly gain control over message overload
- Omnichannel messaging
- Team collaboration on customer messages
- Calendar and one-click meeting schedule
Free Trial
Freshdesk
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.6
3,068
9.1
1,761
Ease of Use
8.9
3,088
9.2
1,775
Ease of Setup
8.6
2,148
8.8
568
Ease of Admin
8.7
2,108
9.0
435
Quality of Support
8.8
2,970
9.1
1,517
Has the product been a good partner in doing business?
8.8
2,035
9.2
422
Product Direction (% positive)
8.8
3,046
9.3
1,651
Features by Category
Ticket and Case Management
8.9
2123
|
Verified
8.9
216
|
Verified
8.8
2134
|
Verified
9.1
215
|
Verified
8.5
2046
|
Verified
9.0
237
|
Verified
8.5
1939
|
Verified
8.9
233
|
Verified
8.3
1706
|
Verified
8.9
198
|
Verified
8.5
1993
|
Verified
9.1
260
8.7
1913
|
Verified
9.2
236
|
Verified
8.2
1278
|
Verified
8.7
212
|
Verified
Generative AI
7.4
256
Feature Not Available
7.6
254
Feature Not Available
Communication Channels
8.6
1829
|
Verified
8.8
189
|
Verified
8.9
1976
|
Verified
9.3
227
|
Verified
8.4
1222
|
Verified
8.9
187
|
Verified
8.1
1105
|
Verified
8.5
168
|
Verified
8.0
853
|
Verified
7.9
91
Platform
8.1
1068
|
Verified
8.4
174
|
Verified
8.1
1571
|
Verified
8.5
236
|
Verified
8.6
1460
|
Verified
8.8
216
|
Verified
8.3
1056
|
Verified
8.6
188
|
Verified
8.0
1776
|
Verified
8.2
188
|
Verified
8.3
1874
|
Verified
8.4
197
|
Verified
Channels
8.4
309
8.9
579
7.9
291
8.6
479
7.5
282
8.0
428
Design
8.2
286
8.8
602
7.8
292
8.3
485
8.3
313
8.8
697
8.3
299
8.8
660
8.4
290
8.8
518
Generative AI
7.7
224
Feature Not Available
7.7
224
Feature Not Available
Usability
8.8
232
8.9
50
8.7
229
8.9
49
8.8
224
9.0
51
Reporting
8.6
219
8.3
49
8.5
216
7.6
47
8.6
227
8.1
50
Generative AI
7.6
156
Feature Not Available
7.6
156
Feature Not Available
Inbox Tools
Not enough data
9.3
749
Not enough data
8.9
757
Not enough data
9.1
735
Not enough data
9.0
775
Coordination Tools
Not enough data
8.5
668
Not enough data
8.7
649
Not enough data
8.7
589
Software Options
Not enough data
9.3
736
Not enough data
8.6
667
Conversational Platform
8.4
385
8.8
457
8.4
332
8.8
351
8.3
325
8.8
352
8.4
261
8.9
310
Support Automation
8.5
343
8.8
379
8.4
362
9.0
382
8.3
326
8.8
344
8.2
268
8.7
294
Generative AI
7.7
166
Feature Not Available
7.7
163
Feature Not Available
Sorting & Filtering
Not enough data
8.3
166
Not enough data
9.1
169
Not enough data
7.6
161
Not enough data
8.5
161
Integrations
Not enough data
8.1
157
Not enough data
8.6
160
Not enough data
7.6
149
Time Management
Not enough data
9.0
160
Not enough data
8.7
158
Not enough data
9.4
165
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.8
89
Feature Not Available
7.9
88
Feature Not Available
7.5
87
Feature Not Available
Communication
8.8
548
|
Verified
8.8
204
|
Verified
8.7
566
|
Verified
9.0
250
|
Verified
8.7
461
|
Verified
9.0
194
8.5
165
9.0
216
|
Verified
8.1
169
8.9
138
Internal Use
8.1
1571
|
Verified
8.5
236
|
Verified
8.7
172
9.3
268
|
Verified
8.2
153
8.9
181
8.8
528
|
Verified
8.9
206
8.8
486
|
Verified
9.5
271
|
Verified
8.6
515
|
Verified
8.8
206
|
Verified
Generative AI
8.0
124
Feature Not Available
Self-Service Experience
8.7
936
8.4
40
8.6
890
8.7
39
8.3
666
8.0
39
8.2
221
8.3
38
8.4
235
8.5
37
Self-Service Platform
8.5
232
8.2
37
8.6
237
8.5
37
8.0
198
8.0
37
8.5
215
8.5
36
Generative AI
8.3(won by default)
67
Feature Not Available
8.1(won by default)
67
Feature Not Available
Process
8.6
145
9.2(won by 0.6)
188
9.3(won by 0.4)
465
8.9
150
8.6
357
8.9(won by 0.3)
163
Channels
9.2
459
9.5(won by 0.3)
232
8.8
400
9.2(won by 0.4)
183
8.8
360
8.9(won by 0.1)
173
8.6(won by 0.1)
323
8.5
123
Feature Not Available
9.2(won by default)
149
Insight
8.7
364
9.0(won by 0.3)
132
8.7
152
8.8(won by 0.1)
150
8.6
356
8.9(won by 0.3)
130
9.1(tied score)
429
9.1(tied score)
145
Generative AI
8.0
69
Feature Not Available
7.9
69
Feature Not Available
Categories
Categories
Shared Categories
Freshdesk and Front are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Customer Communications Management
Unique Categories
Freshdesk has no unique categories
Front is categorized as Email Management and Email Client
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.3%
Financial Services
4.0%
Education Management
3.7%
Other
58.0%
Logistics and Supply Chain
10.2%
Computer Software
8.2%
Information Technology and Services
7.8%
Transportation/Trucking/Railroad
5.6%
Financial Services
4.8%
Other
63.4%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Front
Most Helpful Favorable Review
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Most Helpful Critical Review
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is Front used for?
2 comments
LA
The text appears to be in English already. If you have a specific text in an unknown language that you would like translated, please provide it.Read more
How do I categorize my emails automatically?
1 comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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