Compare Freshdesk and Front 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
$0.00 Per Month
$19.00 1 user/month
Freshdesk
Star Rating
(3,504)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansFront
Star Rating
(2,264)4.7 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an 8.9, which is slightly lower than Front's 9.0. Reviewers mention that Freshdesk's interface is intuitive but can be less streamlined compared to Front's more polished design.
- Reviewers mention that Front excels in its internal discussion feature, scoring a 9.5 compared to Freshdesk's 8.6. Users say that Front's ability to facilitate team collaboration within tickets enhances productivity significantly.
- G2 users highlight that Freshdesk offers a free entry-level price, making it accessible for small businesses, while Front's entry-level price starts at $19.00. Users report that this pricing difference can be a deciding factor for budget-conscious teams.
- Users on G2 note that Front's quality of support scores a 9.1, surpassing Freshdesk's 8.8. Reviewers mention that Front's customer service is responsive and helpful, which is crucial for teams needing quick resolutions.
- Reviewers say that Freshdesk's SLA management feature scores an 8.3, while Front's is rated at 9.0. Users report that Front's SLA capabilities allow for better tracking and management of response times, which is vital for maintaining service standards.
- Users report that Freshdesk's multi-channel coverage scores an 8.4, while Front achieves an 8.9. Reviewers mention that Front's integration with various communication channels, including social media and live chat, provides a more comprehensive customer engagement strategy.
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Pricing
Entry-Level Pricing
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Front
Starter
$19.00
1 user/month
For teams that need to quickly gain control over message overload
- Omnichannel messaging
- Team collaboration on customer messages
- Calendar and one-click meeting schedule
Free Trial
Freshdesk
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.6
3,074
9.1
1,779
Ease of Use
8.9
3,094
9.2
1,793
Ease of Setup
8.6
2,153
8.8
585
Ease of Admin
8.7
2,113
9.0
441
Quality of Support
8.8
2,976
9.1
1,532
Has the product been a good partner in doing business?
8.8
2,040
9.2
428
Product Direction (% positive)
8.8
3,052
9.3
1,669
Features by Category
Ticket and Case Management
8.9
2124
|
Verified
8.9
219
|
Verified
8.8
2135
|
Verified
9.1
218
|
Verified
8.5
2047
|
Verified
9.0
240
|
Verified
8.5
1940
|
Verified
8.9
236
|
Verified
8.3
1707
|
Verified
8.9
201
|
Verified
8.5
1994
|
Verified
9.1
263
8.7
1914
|
Verified
9.2
239
|
Verified
8.2
1279
|
Verified
8.7
215
|
Verified
Generative AI
7.4
257
Feature Not Available
7.6
255
Feature Not Available
Communication Channels
8.6
1830
|
Verified
8.8
192
|
Verified
8.9
1977
|
Verified
9.2
230
|
Verified
8.4
1223
|
Verified
8.8
190
|
Verified
8.1
1106
|
Verified
8.5
171
|
Verified
8.0
854
|
Verified
7.9
93
Platform
8.1
1069
|
Verified
8.4
177
|
Verified
8.1
1572
|
Verified
8.5
241
|
Verified
8.6
1461
|
Verified
8.8
219
|
Verified
8.3
1057
|
Verified
8.6
191
|
Verified
8.0
1777
|
Verified
8.2
191
|
Verified
8.3
1875
|
Verified
8.4
200
|
Verified
Channels
8.4
309
8.9
587
7.9
291
8.6
487
7.5
282
8.0
436
Design
8.2
286
8.8
610
7.8
292
8.3
493
8.3
313
8.8
705
8.3
299
8.8
667
8.4
290
8.7
525
Generative AI
7.7
224
Feature Not Available
7.7
224
Feature Not Available
Usability
8.8
233
8.9
55
8.7
230
9.0
54
8.8
225
9.0
56
Reporting
8.6
220
8.3
54
8.5
217
7.7
51
8.6
228
8.2
55
Generative AI
7.6
157
Feature Not Available
7.6
157
Feature Not Available
Inbox Tools
Not enough data
9.3
756
Not enough data
8.9
763
Not enough data
9.1
742
Not enough data
9.0
782
Coordination Tools
Not enough data
8.5
675
Not enough data
8.7
656
Not enough data
8.7
596
Software Options
Not enough data
9.3
743
Not enough data
8.6
673
Conversational Platform
8.3
386
8.8
463
8.4
333
8.8
357
8.3
326
8.8
357
8.4
262
8.9
315
Support Automation
8.5
344
8.8
384
8.4
363
9.0
387
8.3
327
8.8
349
8.2
269
8.7
299
Generative AI
7.7
167
Feature Not Available
7.7
164
Feature Not Available
Sorting & Filtering
Not enough data
8.3
176
Not enough data
9.1
179
Not enough data
7.7
171
Not enough data
8.5
171
Integrations
Not enough data
8.1
166
Not enough data
8.6
170
Not enough data
7.5
158
Time Management
Not enough data
9.0
170
Not enough data
8.7
168
Not enough data
9.4
175
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.8
90
Feature Not Available
7.9
89
Feature Not Available
7.5
88
Feature Not Available
Communication
8.8
549
|
Verified
8.8
206
|
Verified
8.7
567
|
Verified
9.0
252
|
Verified
8.7
462
|
Verified
9.0
196
8.5
166
9.0
218
|
Verified
8.1
170
8.9
140
Internal Use
8.1
1572
|
Verified
8.5
241
|
Verified
8.6
173
9.3
270
|
Verified
8.2
154
8.9
183
8.8
529
|
Verified
8.9
208
8.8
487
|
Verified
9.5
273
|
Verified
8.5
516
|
Verified
8.8
208
|
Verified
Generative AI
8.0
124
Feature Not Available
Self-Service Experience
8.7
936
8.4
41
8.6
890
8.7
40
8.3
666
8.0
40
8.2
221
8.3
39
8.4
235
8.5
38
Self-Service Platform
8.5
232
8.2
38
8.6
237
8.5
38
8.0
198
7.9
38
8.5
215
8.4
37
Generative AI
8.3(won by default)
67
Feature Not Available
8.1(won by default)
67
Feature Not Available
Process
8.6
145
9.2(won by 0.6)
188
9.3(won by 0.4)
465
8.9
150
8.6
357
8.9(won by 0.3)
163
Channels
9.2
459
9.5(won by 0.3)
232
8.8
400
9.2(won by 0.4)
183
8.8
360
8.9(won by 0.1)
173
8.6(won by 0.1)
323
8.5
123
Feature Not Available
9.2(won by default)
149
Insight
8.7
364
9.0(won by 0.3)
132
8.7
152
8.8(won by 0.1)
150
8.6
356
8.9(won by 0.3)
130
9.1(tied score)
429
9.1(tied score)
145
Generative AI
8.0
69
Feature Not Available
7.9
69
Feature Not Available
Categories
Categories
Shared Categories
Freshdesk and Front are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Complaint Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Customer Communications Management
Unique Categories
Freshdesk has no unique categories
Front is categorized as Email Management and Email Client
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.3%
Computer Software
12.8%
Internet
4.2%
Financial Services
4.0%
Education Management
3.7%
Other
58.1%
Logistics and Supply Chain
10.1%
Computer Software
8.3%
Information Technology and Services
7.8%
Transportation/Trucking/Railroad
5.6%
Financial Services
4.7%
Other
63.6%
Most Helpful Reviews
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Front
Most Helpful Favorable Review
Wyatt K.
Verified User in Real Estate
Ease of archiving, tags and rules. These features make running my email communication really simple. 2/3 of the emails I receive I honestly don’t need to give them attention and front makes it really easy to keep the inbox clear so I can focus on the most...
Most Helpful Critical Review
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Wyatt K.
Verified User in Real Estate
Ease of archiving, tags and rules. These features make running my email communication really simple. 2/3 of the emails I receive I honestly don’t need to give them attention and front makes it really easy to keep the inbox clear so I can focus on the most...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Kim C.
Verified User in Internet
Templates & rules leave a lot to be desired. I cannot have dynamic fields that I choose from or that I pre-fill before I insert a template. I cannot cc' a specific person in a template. I cannot have a rule that automatically replies all. If I want to do...
Alternatives
Discussions
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What is Front used for?
2 comments
LA
The text appears to be in English already. If you have a specific text in an unknown language that you would like translated, please provide it.Read more
How do I categorize my emails automatically?
1 comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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