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Compare Freshcaller and iPlum 
Featured Products
At a Glance
Market Segments
Small-Business (71.2% of reviews)
Small-Business (98.9% of reviews)
Entry-Level Pricing
$39/user/month, billed annually/user
$8.99
Freshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansiPlum
Star Rating
(190)4.3 out of 5
Market Segments
Small-Business (98.9% of reviews)
Pros & Cons
Entry-Level Pricing
$8.99
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that iPlum excels in providing a user-friendly app interface, making it easy for users to access features. Many appreciate the ability to keep personal and business lines separate, which is particularly beneficial for maintaining a clear distinction between personal and professional communications.
- Users say that Freshcaller shines with its unified platform, integrating customer support, marketing, and sales tools into a single interface. This streamlining of workflows is a significant advantage for teams looking to manage multiple channels efficiently.
- According to verified reviews, iPlum has a notable edge in affordability, with a starting price of $8.99 compared to Freshcaller’s $39 per user per month. This makes iPlum a more attractive option for small businesses looking to manage costs while still accessing essential VoIP features.
- Reviewers mention that Freshcaller is easy to set up and use, with many highlighting the knowledgeable support team that assists with any issues. This level of support can be crucial for businesses that need quick resolutions to maintain productivity.
- G2 reviewers indicate that both products have similar ease of use ratings, but iPlum stands out slightly in user satisfaction, with many users expressing appreciation for its straightforward functionality and ease of navigation.
- Users highlight that while iPlum has a higher number of recent reviews, indicating a more active user base, Freshcaller’s integration capabilities and comprehensive support tools make it a strong contender for businesses that prioritize a holistic customer engagement strategy.
Pricing
Entry-Level Pricing
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
iPlum
Standard
$8.99
For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail
Free Trial
Freshcaller
No trial information availableiPlum
No trial information availableRatings
Meets Requirements
8.4
106
9.2
176
Ease of Use
8.6
105
8.6
178
Ease of Setup
8.4
60
7.8
169
Ease of Admin
8.4
60
8.5
45
Quality of Support
8.5
101
8.4
143
Has the product been a good partner in doing business?
8.4
58
8.2
46
Product Direction (% positive)
8.5
104
8.6
177
Features by Category
Platform
Not enough data
9.3
119
Not enough data
9.2
122
Not enough data
8.5
111
Not enough data
9.1
113
Not enough data
9.2
119
Not enough data
9.0
115
Not enough data
9.0
111
Not enough data
8.9
114
Quality Assurance
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
45
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
28
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.5
49
|
Verified
Not enough data
8.8
53
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
6.9
13
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
8.8
27
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
65
|
Verified
Not enough data
9.0
52
|
Verified
Not enough data
8.3
53
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
7.5
17
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Technology
Not enough data
9.4
24
Not enough data
8.9
23
Not enough data
7.9
21
Administration
Not enough data
7.9
21
Not enough data
8.0
22
Not enough data
7.6
21
Compliance
Not enough data
9.6
23
Not enough data
9.6
22
Conversational Platform
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
7.4
65
Not enough data
8.0
67
Not enough data
7.5
63
Not enough data
6.8
63
Not enough data
6.5
62
Not enough data
6.5
62
Basic Communication
Not enough data
8.8
89
Feature Not Available
Feature Not Available
Feature Not Available
8.9
90
Feature Not Available
5.9
77
Not enough data
6.3
72
Not enough data
6.6
74
Agentic AI - VoIP Providers
Not enough data
6.3
50
Not enough data
6.5
50
Not enough data
6.4
51
Not enough data
6.4
49
Access
Feature Not Available
6.2
69
Not enough data
Feature Not Available
Feature Not Available
7.1
76
Advanced Features
Not enough data
5.7
70
Not enough data
6.4
78
Not enough data
8.4
83
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.8
9
Not enough data
7.6
9
Calling
Not enough data
7.5
26
Not enough data
Feature Not Available
Not enough data
8.6
27
Not enough data
Feature Not Available
Not enough data
8.3
11
Contacts
Not enough data
8.2
26
Not enough data
Feature Not Available
Not enough data
7.5
25
Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
10
Categories
Categories
Shared Categories
Freshcaller and iPlum are categorized as VoIP Providers
Unique Categories
Freshcaller is categorized as Contact Center Quality Assurance, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Conversational Support
iPlum is categorized as Telemedicine, Google Workspace Communication Tools, Outbound Call Tracking, and HIPAA Compliant Messaging
Reviews
Reviewers' Company Size
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iPlum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Mental Health Care
54.6%
Health, Wellness and Fitness
12.0%
Hospital & Health Care
10.9%
Individual & Family Services
3.8%
Marketing and Advertising
2.2%
Other
16.4%
Discussions
Freshcaller has no discussions with answers
iPlum has no discussions with answers
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