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Five9
Five9
(511)
4.1 out of 5
Five9
By Five9
Get a quote
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Regal.io
Regal.io
(35)
4.7 out of 5
Regal.io
By Regal Voice
At a Glance
Five9
Five9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Five9
Regal.io
Regal.io
Star Rating
(35)4.7 out of 5
Market Segments
Mid-Market (74.3% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Regal.io
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Five9 excels in its Live Chat feature, scoring a remarkable 9.7, which reviewers say enhances real-time customer engagement significantly. In contrast, Regal.io's web chat functionality received a lower score of 5.7, indicating potential limitations in this area.
  • Reviewers mention that Regal.io shines in Quality of Support, achieving a score of 9.4, which users on G2 appreciate for its responsiveness and helpfulness. Five9, while still respectable at 8.0, does not match the level of support provided by Regal.io.
  • G2 users highlight that Five9's Predictive Dialer feature, with a score of 8.6, is a strong asset for increasing call efficiency. However, Regal.io's dialing options, including Preview Dialing and Progressive Dialing, both scored 8.9, suggesting a more versatile approach to dialing strategies.
  • Users say that Regal.io's Product Direction is highly rated at 9.6, indicating a strong vision for future enhancements. In comparison, Five9's score of 7.1 suggests that users may have concerns about the platform's long-term development.
  • Reviewers mention that Five9's Call Recording feature is robust, scoring 9.0, which is crucial for compliance and training. Regal.io, while offering similar functionality, scored slightly lower at 8.3, indicating that Five9 may provide a more comprehensive solution in this area.
  • Users report that Regal.io's Campaign Analysis feature is particularly effective, with a score of 9.1, allowing for detailed insights into marketing efforts. Five9's corresponding features do not match this level of analytical depth, reflecting a potential gap in marketing capabilities.
Featured Products
Alhena AI
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Alhena AI
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Contact Center Workforce
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Netcapz
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Contact Center Workforce
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Celayix
Sponsored
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(12)
Contact Center Workforce
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Pricing
Entry-Level Pricing
Five9
No pricing available
Regal.io
No pricing available
Free Trial
Five9
No trial information available
Regal.io
No trial information available
Ratings
Meets Requirements
8.3
422
9.0
27
Ease of Use
8.3
430
8.8
28
Ease of Setup
7.9
291
8.3
18
Ease of Admin
8.0
257
8.6
20
Quality of Support
8.2
404
9.4
27
Has the product been a good partner in doing business?
8.5
256
9.3
20
Product Direction (% positive)
7.2
419
9.6
28
Features by Category
Marketing AutomationHide 41 FeaturesShow 41 Features
Not enough data
6.8
133
Email Marketing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Online Marketing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
8
Not enough data
6.4
7
Not enough data
Feature Not Available
Lead Management
Not enough data
7.0
5
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
7.8
6
Not enough data
7.1
7
Not enough data
4.0
5
Not enough data
8.1
8
Not enough data
7.6
7
Campaign Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
4.0
7
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
8.1
7
Not enough data
6.4
7
Not enough data
5.6
6
Not enough data
5.3
6
Not enough data
Feature Not Available
Platform
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.9
6
Not enough data
Not enough data
Integration
Not enough data
7.3
5
Not enough data
7.2
6
Not enough data
Not enough data
Conversational MarketingHide 14 FeaturesShow 14 Features
Not enough data
9.0
43
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.3
5
Channels
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
9.1
9
Not enough data
Not enough data
Not enough data
9.7
5
Customers
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
8.5
8
Not enough data
Not enough data
Not enough data
8.9
6
AI Sales AssistantHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Feature Not Available
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Auto DialerHide 12 FeaturesShow 12 Features
8.8
1,355
Not enough data
Dialing Options
9.0
128
|
Verified
Not enough data
8.9
122
|
Verified
Not enough data
8.7
122
|
Verified
Not enough data
Agent Tools
8.8
96
|
Verified
Not enough data
8.9
106
|
Verified
Not enough data
8.7
119
|
Verified
Not enough data
9.1
129
|
Verified
Not enough data
Automation
8.5
111
|
Verified
Not enough data
8.9
97
|
Verified
Not enough data
8.8
109
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.6
112
|
Verified
Not enough data
SMS MarketingHide 14 FeaturesShow 14 Features
Not enough data
7.9
49
Text Messaging
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
8.0
5
SMS Platform
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
7.7
5
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
8.7
358
Not enough data
Quality Assurance
8.7
44
Not enough data
8.6
43
Not enough data
8.7
45
Not enough data
Engagement
8.6
43
Not enough data
8.6
48
Not enough data
8.6
44
Not enough data
Performance
8.8
46
Not enough data
9.0
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Contact CenterHide 19 FeaturesShow 19 Features
8.5
2,963
8.0
161
Channels
8.9
177
|
Verified
8.3
10
7.8
128
|
Verified
Feature Not Available
7.9
122
|
Verified
5.7
10
7.5
119
|
Verified
8.5
10
7.8
129
|
Verified
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
211
|
Verified
8.3
10
8.9
214
|
Verified
8.3
10
8.7
188
|
Verified
8.2
10
8.2
123
|
Verified
7.3
10
8.8
151
|
Verified
8.3
10
8.9
171
|
Verified
8.0
10
8.8
169
|
Verified
7.8
10
8.7
151
|
Verified
8.2
10
Administrative
8.3
193
|
Verified
8.0
10
8.7
205
|
Verified
8.3
10
8.3
217
|
Verified
7.9
11
8.7
161
|
Verified
8.3
10
8.6
134
|
Verified
8.2
10
Call ComplianceHide 10 FeaturesShow 10 Features
8.5
501
Not enough data
Compliance
8.8
50
Not enough data
8.8
53
Not enough data
8.4
48
Not enough data
Management
8.5
47
Not enough data
8.4
50
Not enough data
8.6
51
Not enough data
8.4
51
Not enough data
Integration
8.7
52
Not enough data
8.3
51
Not enough data
8.4
48
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
8.2
392
Not enough data
Workforce Management
8.5
39
|
Verified
Not enough data
8.6
41
|
Verified
Not enough data
8.3
40
|
Verified
Not enough data
8.2
39
|
Verified
Not enough data
7.2
36
Not enough data
Administration
8.1
39
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.4
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Call Center Infrastructure (CCI)Hide 12 FeaturesShow 12 Features
8.6
885
Not enough data
Platform
8.0
77
Not enough data
7.1
72
Not enough data
8.3
81
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.6
81
Not enough data
9.0
84
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.0
79
Not enough data
9.0
78
Not enough data
Administrative
9.1
81
Not enough data
8.8
84
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
7.9
152
Not enough data
Customer Support
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Automation
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Not enough data
Artificial Intelligence
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.6
446
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Not enough data
Internal Use
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Mobile MarketingHide 14 FeaturesShow 14 Features
Not enough data
9.2
55
Analysis
Not enough data
8.3
6
Not enough data
9.1
9
Not enough data
Feature Not Available
Not enough data
9.8
7
Campaigns
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
Feature Not Available
Not enough data
9.0
7
Engagement
Not enough data
9.7
5
Platform
Not enough data
9.0
8
Not enough data
Feature Not Available
Not enough data
Not enough data
Workforce ManagementHide 18 FeaturesShow 18 Features
8.2
710
Not enough data
Platform
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Not enough data
Workforce Management Platform Features
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
Not enough data
ServiceNow Store AppsHide 2 FeaturesShow 2 Features
9.4
14
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Categories
Categories
Shared Categories
Five9
Five9
Regal.io
Regal.io
Five9 and Regal.io are categorized as Contact Center
Unique Categories
Five9
Regal.io
Reviews
Reviewers' Company Size
Five9
Five9
Small-Business(50 or fewer emp.)
23.7%
Mid-Market(51-1000 emp.)
57.3%
Enterprise(> 1000 emp.)
19.0%
Regal.io
Regal.io
Small-Business(50 or fewer emp.)
22.9%
Mid-Market(51-1000 emp.)
74.3%
Enterprise(> 1000 emp.)
2.9%
Reviewers' Industry
Five9
Five9
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Regal.io
Regal.io
Insurance
25.7%
Hospital & Health Care
14.3%
Consumer Services
8.6%
Legal Services
5.7%
Financial Services
5.7%
Other
40.0%
Most Helpful Reviews
Five9
Five9
Most Helpful Favorable Review
Jamee T.
JT
Jamee T.
Verified User in Construction

What I like best is being able to visually see exactly what my agents are doing to better manage their time. I also think the call recording is a training tool that any Call Center Manager cannot do without. This has been the most helpful for our call center.

Most Helpful Critical Review
Casey R.
CR
Casey R.
Verified User in Computer Software

Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...

Regal.io
Regal.io
Most Helpful Favorable Review
Cesar C.
CC
Cesar C.
Verified User in Insurance

Regal.io is honestly the best customer service company. They work closely with you to make sure they can fulfill your needs. The spam remediation and call branding work seamlessly. They provide an admin portal to manage and set up new numbers for spam...

Most Helpful Critical Review
Verified User
G
Verified User in Hospital & Health Care

Their customer service has been slow and unresponsive, their pricing reflects a premium product which it is not: it has continued to misplace our leads experience outages, and generally be unreliable for the last 6 months. They promise features that...

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Discussions
Five9
Five9 Discussions
Does five9 have a mobile app?
2 comments
Syed Inzamam A.
SA
No it is a software that helps connect to people outside of your countryRead more
What is Five9 used for?
2 comments
Syed Inzamam A.
SA
Mostly used in call center agency for dialing purposesRead more
Loyal customer call acceleration
1 comment
Kevin G.
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
See all discussions
Regal.io
Regal.io Discussions
Monty the Mongoose crying
Regal.io has no discussions with answers
See all discussions
Ask Five9 a QuestionContact Five9
Ask Regal.ai a QuestionContact Regal.ai

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Five9
Five9
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Regal.io
Regal.io