Compare Fathom and Gong 
At a Glance
Market Segments
Small-Business (80.7% of reviews)
Mid-Market (69.8% of reviews)
Entry-Level Pricing
Free
No pricing available
Fathom
Star Rating
(4,523)5.0 out of 5
Market Segments
Small-Business (80.7% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Learn more about FathomGong
Star Rating
(6,053)4.8 out of 5
Market Segments
Mid-Market (69.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording with a score of 9.6, while Fathom follows closely with 9.8. Reviewers mention that Gong's recording quality is consistently praised for its clarity and reliability.
- Reviewers mention that Fathom shines in Ease of Use with a score of 9.7 compared to Gong's 9.3. Users on G2 appreciate Fathom's intuitive interface, making it easier for new users to navigate and utilize its features effectively.
- Users say that Gong's Automated Note-Taking feature scores an impressive 9.7, which reviewers highlight as a significant time-saver during meetings. In contrast, Fathom's note-taking capabilities, while effective, do not match this level of automation.
- G2 users report that Fathom's AI Text Summarization feature is rated at 9.5, which reviewers mention helps in quickly distilling meeting notes into actionable insights. Gong's similar feature, while useful, does not receive the same level of acclaim.
- Users on G2 highlight Gong's superior Machine Learning capabilities with a score of 8.8, which reviewers say enhances its predictive analytics. Fathom, with a score of 9.1, is noted for its effective use of machine learning but lacks some of the advanced features found in Gong.
- Reviewers mention that Fathom's Quality of Support is rated at 9.7, which users appreciate for its responsiveness and helpfulness. Gong, with a score of 9.3, is also well-regarded but does not consistently match the level of support provided by Fathom.
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Pricing
Free Trial
Fathom
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
9.6
4,113
9.4
4,585
Ease of Use
9.7
4,205
9.3
4,634
Ease of Setup
9.7
2,882
9.2
965
Ease of Admin
9.6
1,326
9.1
709
Quality of Support
9.7
3,158
9.3
3,257
Has the product been a good partner in doing business?
9.8
1,281
9.4
709
Product Direction (% positive)
9.8
4,132
9.0
4,262
Features by Category
Lead Facilitation
Feature Not Available
7.2
237
Feature Not Available
7.4
232
Feature Not Available
7.6
236
Feature Not Available
7.7
232
Organization
Feature Not Available
8.3
234
9.2
486
8.3
233
8.9
484
8.3
233
Performance Analysis
Feature Not Available
8.7
234
Feature Not Available
8.7
234
Sales Analysis
Feature Not Available
7.9
224
Feature Not Available
8.1
231
Generative AI
Feature Not Available
8.6
178
9.5
448
8.9
180
Call Analytics
9.7
1222
9.6
2495
|
Verified
9.1
1017
8.8
2224
|
Verified
9.3
1081
9.1
2408
|
Verified
Feature Not Available
8.4
1569
|
Verified
Agent Performance Management
Feature Not Available
8.7
1652
|
Verified
9.2
1123
8.3
2281
|
Verified
9.3
1114
8.7
2068
|
Verified
Generative AI
9.4
801
8.9
448
Customization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
291
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
285
Not enough data
8.8
285
Not enough data
Feature Not Available
Not enough data
8.9
282
Not enough data
Voice
9.0
1811
Not enough data
8.9
1989
Not enough data
Transcription
9.0
1954
Not enough data
9.4
1823
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Editing
9.2
1657
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
9.1
1521
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
1749
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
325
Not enough data
8.7
356
Not enough data
8.3
297
Not enough data
8.4
304
Not enough data
8.0
198
Not enough data
8.1
196
CRM Data Enrichment
Not enough data
9.0
350
Not enough data
8.8
335
Not enough data
9.1
370
Not enough data
Feature Not Available
Not enough data
8.6
199
Account Management
Not enough data
8.2
278
Not enough data
8.4
292
Not enough data
8.5
302
Not enough data
8.8
322
Not enough data
8.6
207
Not enough data
8.1
191
Meeting Prep - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Meeting Automation - AI Meeting Assistants
9.7
2181
Not enough data
9.3
2158
Not enough data
9.3
2161
Not enough data
Meeting Insights - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
2166
Not enough data
Accessibility - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Sourcing
Not enough data
8.5
624
Not enough data
8.8
671
Not enough data
8.5
598
Not enough data
8.9
685
Not enough data
8.6
611
Predictive Analytics
Not enough data
8.2
607
Not enough data
8.5
636
Not enough data
8.2
622
Not enough data
8.4
609
Sales Management
Not enough data
8.5
645
Not enough data
8.3
608
Not enough data
8.6
647
Not enough data
9.0
709
Training
Feature Not Available
9.0
1849
|
Verified
Feature Not Available
9.0
2059
|
Verified
Feature Not Available
8.6
1411
|
Verified
9.4
235
9.2
2100
|
Verified
Feedback
9.3
225
9.3
2255
|
Verified
Feature Not Available
9.0
1737
|
Verified
Feature Not Available
9.0
1780
|
Verified
Feature Not Available
8.8
1493
|
Verified
Feature Not Available
9.0
1679
|
Verified
Feature Not Available
8.9
1769
|
Verified
Feature Not Available
Feature Not Available
Generative AI
9.6
209
9.0
283
Categories
Categories
Shared Categories
Fathom and Gong are categorized as Conversation Intelligence, AI Sales Assistant, and Sales Coaching
Unique Categories
Gong is categorized as Sales Analytics and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Fathom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.4%
Computer Software
13.1%
Consulting
10.8%
Information Technology and Services
8.3%
Professional Training & Coaching
5.5%
Other
47.9%
Computer Software
38.0%
Information Technology and Services
16.4%
Marketing and Advertising
9.0%
Internet
5.3%
Financial Services
3.2%
Other
28.0%
Most Helpful Reviews
Fathom
Most Helpful Favorable Review
Jacob L.
Verified User in Computer Software
Fathom is super easy to set up and intergrate with all the big meeting platforms, such as Zoom, Google Meet, and Microsoft Teams! The video recordings, AI transcription, and AI summary are available almost immediately after every meeting and the meeting...
Most Helpful Critical Review
Greg N.
Verified User in Management Consulting
The desktop app is super invasive and once you download and install (with connection to Zoom), offloading is nearly impossible.
Gong
Most Helpful Favorable Review
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Most Helpful Critical Review
Iris P.
Verified User in Computer Software
It was a big mistake on our part to commit to a two year term. Gong is a really powerful tool but it's probably the highest end option on the market, and now we're stuck with a tool that works technically but isn't the right business decision. Having talked...
Jacob L.
Verified User in Computer Software
Fathom is super easy to set up and intergrate with all the big meeting platforms, such as Zoom, Google Meet, and Microsoft Teams! The video recordings, AI transcription, and AI summary are available almost immediately after every meeting and the meeting...
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Greg N.
Verified User in Management Consulting
The desktop app is super invasive and once you download and install (with connection to Zoom), offloading is nearly impossible.
Iris P.
Verified User in Computer Software
It was a big mistake on our part to commit to a two year term. Gong is a really powerful tool but it's probably the highest end option on the market, and now we're stuck with a tool that works technically but isn't the right business decision. Having talked...
Discussions
How do I show it is recording during live Zooms?
9 comments
SG
You can go into your Fathom Dashboard and see all the recorded Zoom calls, and you can get a unique link to the call you can share.Read more
Fathom has no more discussions with answers
What is gong software?
6 comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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