Compare EasyVista Service Manager and Jira Service Management 
At a Glance
Market Segments
Enterprise (62.4% of reviews)
Mid-Market (40.6% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
EasyVista Service Manager
Star Rating
(90)3.8 out of 5
Market Segments
Enterprise (62.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about EasyVista Service ManagerJira Service Management
Star Rating
(780)4.2 out of 5
Market Segments
Mid-Market (40.6% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that EasyVista Service Manager excels in ticket creation user experience with a score of 8.9, while Jira Service Management also performs well but slightly lower in this area. Reviewers mention that EasyVista's intuitive interface makes it easy for users to create tickets quickly.
- Reviewers mention that Jira Service Management shines in incident management features, particularly in automating ticket routing and prioritization, both scoring 8.7. In contrast, EasyVista's scores of 6.9 and 6.2 indicate room for improvement, with users expressing a desire for more robust automation capabilities.
- G2 users highlight that EasyVista Service Manager offers strong reporting capabilities with a score of 9.1, particularly in performance logging and analytics. Users on G2 appreciate the detailed insights provided, while Jira's reporting features, although good, score lower at 8.4, indicating that EasyVista may provide a more comprehensive view of service performance.
- Users say that Jira Service Management's knowledge base integration is a standout feature, scoring 8.3, which allows for seamless access to information during ticket resolution. In contrast, EasyVista's lower score of 4.7 suggests that users find its knowledge base less effective and harder to navigate.
- Reviewers mention that EasyVista Service Manager has a strong focus on asset management with a score of 8.5, which is crucial for enterprises managing numerous assets. Jira Service Management, while also capable, does not emphasize this feature as strongly, leading to a less favorable comparison in this area.
- Users report that Jira Service Management provides a better mobile user experience, scoring 7.8 compared to EasyVista's 4.0. Reviewers mention that the mobile app's functionality and ease of use are significant advantages for teams needing to manage tickets on the go.
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Service Desk
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Pricing
Entry-Level Pricing
EasyVista Service Manager
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
EasyVista Service Manager
No trial information availableJira Service Management
Free Trial is available
Ratings
Meets Requirements
7.9
83
8.7
678
Ease of Use
6.8
83
8.1
682
Ease of Setup
7.1
68
7.6
293
Ease of Admin
7.5
72
7.7
282
Quality of Support
7.5
76
8.3
571
Has the product been a good partner in doing business?
8.0
67
8.5
260
Product Direction (% positive)
7.6
78
8.4
652
Features by Category
Ticket and Case Management
Not enough data
8.9
28
Not enough data
9.2
26
Not enough data
8.7
28
Not enough data
8.9
26
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Not enough data
8.0
25
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.6
29
Not enough data
8.6
29
Not enough data
8.0
22
Not enough data
7.8
20
Not enough data
7.5
19
Platform
Not enough data
7.8
26
Not enough data
8.2
29
Not enough data
8.4
28
Not enough data
9.0
26
Not enough data
8.5
27
Not enough data
8.3
25
Administration
9.4
6
|
Verified
9.0
75
|
Verified
8.9
6
|
Verified
8.5
69
|
Verified
7.2
6
|
Verified
8.9
81
|
Verified
Service Desk
8.3
7
|
Verified
9.0
88
|
Verified
8.3
7
|
Verified
9.0
87
|
Verified
8.6
7
|
Verified
8.9
88
|
Verified
Management
6.4
7
|
Verified
9.1
64
|
Verified
7.4
7
|
Verified
9.0
59
|
Verified
6.7
7
|
Verified
8.8
60
|
Verified
7.1
7
|
Verified
8.8
56
|
Verified
6.4
6
|
Verified
8.6
52
|
Verified
Functionality
8.1
7
|
Verified
9.1
68
|
Verified
7.7
5
|
Verified
9.0
60
7.0
5
|
Verified
8.8
65
|
Verified
7.2
6
|
Verified
8.9
64
|
Verified
Monitoring
Not enough data
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Management Tools
Not enough data
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Incident Management
7.1
17
8.7
220
6.3
18
8.7
227
6.5
17
8.7
237
5.1
14
8.3
193
4.7
10
8.3
190
Reporting
4.8
15
8.4
223
5.4
13
8.4
217
7.1
8
7.9
148
Access & Usability
4.6
9
7.8
144
7.4
14
8.5
192
7.6
13
8.4
155
7.1
7
8.3
151
Categories
Categories
Shared Categories
EasyVista Service Manager and Jira Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Reviews
Reviewers' Company Size
EasyVista Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
12.9%
Information Technology and Services
9.4%
Insurance
8.2%
Hospital & Health Care
5.9%
Government Administration
5.9%
Other
57.6%
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.6%
Most Helpful Reviews
EasyVista Service Manager
Most Helpful Favorable Review
Benoit T.
Verified User in Higher Education
- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...
Most Helpful Critical Review
Verified User in Insurance
It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business.
Jira Service Management
Most Helpful Favorable Review
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Most Helpful Critical Review
Verified User in Higher Education
It takes a little bit of time to get use to the product at first sight.
Benoit T.
Verified User in Higher Education
- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Verified User in Insurance
It barely follows ITIL It's non-intuitive Features in other ITSMs are just missing or supercumbersome. There's no mobile interface. This is a budget friendly ITSM that cuts too many features to be considered an asset to your business.
Verified User in Higher Education
It takes a little bit of time to get use to the product at first sight.
Alternatives
Discussions
EasyVista Service Manager has no discussions with answers
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
Timer?
1 comment
SH
Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA...Read more
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