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- Dynatrace
- Salesforce Shield
- Dynatrace-vs-Salesforce Shield
Compare Dynatrace and Salesforce Shield 
At a Glance
Market Segments
Enterprise (69.2% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
No pricing available
Dynatrace
Star Rating
(1,332)4.5 out of 5
Market Segments
Enterprise (69.2% of reviews)
Entry-Level Pricing
Starts at $69 per month billed annually, per 8 GB Host
Free Trial is available
Browse all 3 pricing plansSalesforce Shield
Star Rating
(82)4.5 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Entry-Level Pricing
No pricing available
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Dynatrace vs Salesforce Shield
When assessing the two solutions, reviewers found Salesforce Shield easier to use, set up, and administer. Reviewers also preferred doing business with Salesforce Shield overall.
- Reviewers felt that Salesforce Shield meets the needs of their business better than Dynatrace.
- When comparing quality of ongoing product support, reviewers felt that Salesforce Shield is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dynatrace over Salesforce Shield.
Pricing
Entry-Level Pricing
Dynatrace
Full-stack monitoring
Starts at $69
per month billed annually, per 8 GB Host
Advanced observability for apps and infrastructure across hybrid and multi-clouds at scale
- Application performance
- Infrastructure monitoring
- AIOps
Salesforce Shield
No pricing availableFree Trial
Dynatrace
Free Trial is available
Salesforce Shield
No trial information availableRatings
Meets Requirements
8.8
1,045
9.0
71
Ease of Use
8.3
1,054
8.7
72
Ease of Setup
8.4
647
8.9
38
Ease of Admin
8.2
615
8.9
34
Quality of Support
8.7
988
8.8
69
Has the product been a good partner in doing business?
8.7
613
9.3
33
Product Direction (% positive)
9.3
1,019
9.2
70
Features by Category
User Behavior
8.9
113
|
Verified
Not enough data
8.1
84
|
Verified
Not enough data
8.3
102
|
Verified
Not enough data
A/B Testing
8.5
98
|
Verified
Not enough data
8.1
73
Not enough data
8.7
107
|
Verified
Not enough data
8.3
72
Not enough data
Visitor Information
8.6
114
|
Verified
Not enough data
8.4
109
|
Verified
Not enough data
Data Masking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.8
10
Not enough data
9.5
10
Not enough data
9.7
10
Not enough data
9.5
10
Management
Not enough data
9.2
8
Not enough data
9.3
7
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
9.1
9
Compliance
Not enough data
9.8
9
Not enough data
9.3
10
Not enough data
9.4
9
Not enough data
9.3
9
Security
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.2
10
Data Quality
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Maintainence
Not enough data
9.7
10
Not enough data
9.7
10
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.9
57
Not enough data
8.9
57
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.6
50
Not enough data
8.4
54
Not enough data
Experience
9.1
156
Not enough data
8.4
135
Not enough data
8.5
132
Not enough data
Management
8.4
125
Not enough data
8.7
152
Not enough data
7.8
100
Not enough data
Performance
9.1
149
Not enough data
9.4
154
Not enough data
8.5
146
Not enough data
9.1
146
Not enough data
Data Protection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
71
Not enough data
8.9
69
Not enough data
8.6
66
Not enough data
9.0
70
Not enough data
8.2
67
Not enough data
8.7
69
Not enough data
Functionality
9.0
45
Not enough data
8.9
44
Not enough data
8.6
40
Not enough data
8.1
41
Not enough data
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.7
44
Not enough data
8.8
44
Not enough data
Feature Not Available
Not enough data
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.0
196
Not enough data
8.2
182
Not enough data
8.9
180
Not enough data
9.0
190
Not enough data
Administration
8.5
167
Not enough data
8.5
148
Not enough data
8.4
153
Not enough data
Analysis
8.2
177
Not enough data
8.6
193
Not enough data
Feature Not Available
Not enough data
Bug Reporting
8.5
36
Not enough data
7.8
33
Not enough data
8.1
33
Not enough data
Bug Monitoring
8.4
34
Not enough data
8.1
34
Not enough data
7.8
34
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.5
37
Not enough data
8.3
37
Not enough data
8.7
41
Not enough data
Issue Resolution
8.7
41
Not enough data
8.6
40
Not enough data
8.4
41
Not enough data
Management
8.6
41
Not enough data
8.6
42
Not enough data
8.2
40
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Visibility
9.0
66
Not enough data
8.9
65
Not enough data
8.5
66
Not enough data
Monitoring and Management
8.8
59
Not enough data
8.9
65
Not enough data
9.2
65
Not enough data
Functionality
8.8
52
Not enough data
8.8
53
Not enough data
9.1
51
Not enough data
8.3
48
Not enough data
Management
8.4
50
Not enough data
8.4
52
Not enough data
8.9
51
Not enough data
9.0
51
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Connectivity
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.0
25
Not enough data
9.0
25
Not enough data
9.1
25
Not enough data
8.8
25
Not enough data
8.8
23
Not enough data
8.6
23
Not enough data
8.7
21
Not enough data
8.9
25
Not enough data
9.1
23
API Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
8.7
57
|
Verified
Not enough data
8.0
54
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
Analysis
8.4
55
|
Verified
Not enough data
8.4
54
|
Verified
Not enough data
8.6
55
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.4
59
|
Verified
Not enough data
7.9
51
|
Verified
Not enough data
Visualization
9.0
59
|
Verified
Not enough data
8.5
56
|
Verified
Not enough data
Monitoring
8.7
97
Not enough data
8.8
97
Not enough data
8.9
102
Not enough data
7.7
89
Not enough data
8.5
95
Not enough data
Response
8.7
100
Not enough data
8.7
100
Not enough data
8.1
98
Not enough data
Performance
8.6
99
Not enough data
8.1
99
Not enough data
Functionality
8.5
95
Not enough data
8.3
98
Not enough data
7.8
92
Not enough data
8.5
98
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Alerts management
8.2
38
Not enough data
7.8
38
Not enough data
8.7
38
Not enough data
Monitoring
8.8
39
Not enough data
9.1
39
Not enough data
8.9
39
Not enough data
9.2
39
Not enough data
Automation
8.2
38
Not enough data
8.2
38
Not enough data
Analysis
8.3
40
Not enough data
8.1
38
Not enough data
8.5
39
Not enough data
8.3
38
Not enough data
Issue Resolution
8.3
39
Not enough data
8.1
39
Not enough data
8.8
38
Not enough data
Generative AI
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Runtime Application Self-Protection (RASP) ToolsHide 4 FeaturesShow 4 Features
Not enough data
Not enough data
Threat Detection & Response - Runtime Application Self-Protection (RASP)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
7.6
44
Not enough data
8.1
46
Not enough data
7.0
38
Not enough data
7.8
38
Not enough data
Records
8.6
44
Not enough data
8.4
44
Not enough data
8.8
44
Not enough data
Management
8.9
45
Not enough data
8.2
42
Not enough data
8.4
39
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Cloud Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Encryption
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.5
9
Not enough data
9.3
10
Not enough data
Categories
Categories
Shared Categories
Dynatrace and Salesforce Shield share no categories
Unique Categories
Dynatrace is categorized as Observability Solution Suites, SAP Store, Enterprise Monitoring, Log Monitoring, AIOps Platforms, Database Monitoring, Digital Experience Monitoring (DEM), Website Monitoring, Cloud Infrastructure Monitoring, Runtime Application Self-Protection (RASP) Tools, ServiceNow Store Apps, Session Replay, IT Alerting, Container Monitoring, Log Analysis, Incident Response, Application Performance Monitoring (APM), Network Monitoring, and Bug Tracking
Salesforce Shield is categorized as Insider Threat Management (ITM), API Security, Data Subject Access Request (DSAR), Data De-Identification, Encryption Key Management, Data-Centric Security, Data Governance, Data Masking, Privileged Access Management (PAM), Encryption, and Consent Management Platform (CMP)
Reviews
Reviewers' Company Size
Dynatrace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Shield
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.3%
Financial Services
10.2%
Computer Software
9.2%
Insurance
9.1%
Banking
8.5%
Other
46.8%
Information Technology and Services
16.0%
Computer Software
9.9%
Apparel & Fashion
9.9%
Financial Services
7.4%
E-Learning
6.2%
Other
50.6%
Most Helpful Reviews
Dynatrace
Most Helpful Favorable Review
Bruno L.
Verified User in Information Technology and Services
1) Ease of use, with a streamlined and automated installation process. 2) Functional coverage, from an end-user business sensible view to a very detailed drill down of technical transactions. All of them, not sampling. 3) PurePath - the automatic...
Most Helpful Critical Review
Pritam P.
Verified User in Information Technology and Services
Licensing part Training Its Costly and based on number of cores and number of Hits which can easily go to Tens of Thousands if you dont manage it properly.
Salesforce Shield
Most Helpful Favorable Review
Verified User in Computer Software
Efficient tool to organize and protect sensitive data across different departments of a firm. Provides good customizable options on data, which makes segregating and finding data easier.
Most Helpful Critical Review
Verified User in Newspapers
Price compared to other solutions is a bit high
Bruno L.
Verified User in Information Technology and Services
1) Ease of use, with a streamlined and automated installation process. 2) Functional coverage, from an end-user business sensible view to a very detailed drill down of technical transactions. All of them, not sampling. 3) PurePath - the automatic...
Verified User in Computer Software
Efficient tool to organize and protect sensitive data across different departments of a firm. Provides good customizable options on data, which makes segregating and finding data easier.
Pritam P.
Verified User in Information Technology and Services
Licensing part Training Its Costly and based on number of cores and number of Hits which can easily go to Tens of Thousands if you dont manage it properly.
Verified User in Newspapers
Price compared to other solutions is a bit high
Discussions
what is the best way to AI integration in Energy and Utlilites services.
3 comments
DA
Hi. The AI is built into the Dynatrace platform and is purpose built for this use case. It's getting context from the installation of Dynatrace OneAgents...Read more
What is Dynatrace used for?
3 comments
KS
Dynatrace is a powerful tool we rely on for monitoring APIs and performing data and business analysis. It helps us keep a close eye on our APIs, spotting any...Read more
Is there any capability that Dynatrace can't provide which is offered by Splunk?
2 comments
RD
Hello -
Dynatrace can pull the same log files. We use both and Splunk is used to pull all logs and store them for a year. We have been using Dynatrace...Read more
Can Salesforce encrypt sensitive data like, PII and PHI data?
1 comment
Official Response from Salesforce Shield
As companies move more sensitive data to the cloud, they may want additional mechanisms to protect that data. All customer data is encrypted in transit via...Read more
Do I need to be a big business to buy Salesforce?
1 comment
Official Response from Salesforce Shield
No. There’s no infrastructure or software to buy, set up, or manage. Any company of any size with virtually any budget can choose the package with the tools...Read more
How secure is Salesforce?
1 comment
Official Response from Salesforce Shield
App Cloud is built on a multitenant infrastructure, which means that your apps are run on a shared data center, lowering costs and reducing the need to...Read more
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