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Compare Dynamics 365 Sales and Gong 
At a Glance
Market Segments
Mid-Market (39.2% of reviews)
Mid-Market (69.3% of reviews)
Entry-Level Pricing
$210/month per user
No pricing available
Dynamics 365 Sales
Star Rating
(1,607)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansGong
Star Rating
(6,454)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing a seamless user experience, particularly with its top-tier recording and transcription features. Users appreciate the AI analysis that offers insights and summaries of sales calls, making it easier to extract valuable information.
- Users say that Dynamics 365 Sales offers excellent customization options, which can be a significant advantage for teams looking to tailor the software to their specific needs. Reviewers highlight its simplicity and robust environment, which instills a sense of security while managing leads.
- According to verified reviews, Gong's implementation process is notably smooth, with many users praising its intuitive onboarding and ease of setup. This allows teams to quickly start leveraging the platform's capabilities without extensive training.
- Reviewers mention that Dynamics 365 Sales is particularly effective for tracking leads and enhancing sales performance. Users have noted improvements in follow-up processes, ensuring that no opportunities are missed, which is crucial for maintaining a competitive edge.
- G2 reviewers highlight Gong's advanced conversation intelligence, which automatically transcribes calls and analyzes them in real-time. This feature not only saves time but also provides actionable insights that can inform strategic decisions, making it a powerful tool for sales teams.
- Users express mixed feelings about the support quality for Dynamics 365 Sales, with some noting that while the platform is functional, the support experience could be improved. In contrast, Gong users consistently praise the quality of support, indicating a more reliable partnership in their business processes.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Gong
No pricing availableFree Trial
Dynamics 365 Sales
No trial information availableGong
No trial information availableRatings
Meets Requirements
8.1
1,282
9.4
4,946
Ease of Use
7.4
1,288
9.3
5,002
Ease of Setup
7.2
408
9.1
1,229
Ease of Admin
7.6
383
9.1
770
Quality of Support
7.5
1,123
9.3
3,514
Has the product been a good partner in doing business?
7.8
378
9.3
772
Product Direction (% positive)
6.3
1,263
9.0
4,624
Features by Category
Sales Force Automation
8.1
963
|
Verified
Not enough data
7.9
678
|
Verified
Not enough data
7.9
902
|
Verified
Not enough data
7.8
969
|
Verified
Not enough data
7.6
734
|
Verified
Not enough data
7.9
865
|
Verified
Not enough data
7.6
729
|
Verified
Not enough data
7.8
718
|
Verified
Not enough data
8.0
768
|
Verified
Not enough data
Marketing Automation
7.6
754
|
Verified
Not enough data
7.5
732
|
Verified
Not enough data
7.8
819
|
Verified
Not enough data
7.6
642
|
Verified
Not enough data
Customer Support
8.0
708
|
Verified
Not enough data
7.8
672
|
Verified
Not enough data
7.9
694
|
Verified
Not enough data
7.7
603
|
Verified
Not enough data
7.9
630
|
Verified
Not enough data
Reporting & Analytics
7.9
895
|
Verified
Not enough data
7.9
944
|
Verified
Not enough data
7.7
783
|
Verified
Not enough data
Mobile & Social
7.5
556
|
Verified
Not enough data
7.6
550
|
Verified
Not enough data
7.4
620
|
Verified
Not enough data
Platform
8.1
292
|
Verified
Not enough data
8.1
307
|
Verified
Not enough data
8.2
300
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
7.9
249
|
Verified
Not enough data
7.8
275
|
Verified
Not enough data
7.7
290
|
Verified
Not enough data
7.8
254
|
Verified
Not enough data
Integration
7.9
297
|
Verified
Not enough data
7.8
232
|
Verified
Not enough data
7.6
238
|
Verified
Not enough data
Generative AI
8.1
18
Not enough data
Agentic AI - CRM
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Lead Facilitation
Not enough data
7.1
350
Not enough data
7.3
344
Not enough data
7.5
348
Not enough data
7.6
347
Organization
Not enough data
8.3
352
Not enough data
8.3
348
Not enough data
8.3
349
Performance Analysis
Not enough data
8.5
350
Not enough data
8.6
354
Sales Analysis
Not enough data
7.8
334
Not enough data
7.9
340
Generative AI
Not enough data
8.6
286
Not enough data
8.9
293
Agentic AI - AI Sales Assistant
Not enough data
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
Not enough data
7.8
102
Not enough data
7.9
103
Not enough data
8.3
101
Not enough data
7.3
98
Not enough data
8.5
103
Not enough data
8.4
101
Not enough data
8.5
97
Repeatability and Reportability
Not enough data
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.3
103
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Generative AI
Not enough data
8.2
91
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
8.2
47
Call Analytics
Not enough data
9.6
2752
|
Verified
Not enough data
8.8
2467
|
Verified
Not enough data
9.1
2664
|
Verified
Not enough data
8.3
1794
|
Verified
Agent Performance Management
Not enough data
8.6
1870
|
Verified
Not enough data
8.3
2519
|
Verified
Not enough data
8.7
2305
|
Verified
Generative AI
Not enough data
8.9
674
Agentic AI - Conversation Intelligence
Not enough data
8.0
135
Not enough data
8.0
134
Not enough data
8.2
133
Not enough data
8.0
135
Not enough data
8.2
135
Not enough data
8.1
135
Not enough data
7.9
134
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
379
Not enough data
8.6
409
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
389
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Agentic AI - Sales Analytics
Not enough data
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Data Sourcing
8.7
21
8.5
744
8.5
21
8.7
789
8.4
20
8.5
716
8.1
21
8.9
803
8.7
20
8.6
726
Predictive Analytics
8.7
20
8.1
721
8.6
19
8.4
749
8.3
19
8.2
735
8.3
19
8.3
723
Sales Management
8.8
20
8.6
759
8.7
19
8.2
721
8.5
20
8.7
758
8.7
20
9.0
824
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Training
8.9
6
9.0
1966
|
Verified
8.6
6
9.0
2177
|
Verified
7.5
6
8.6
1528
|
Verified
8.6
6
9.2
2216
|
Verified
Feedback
8.9
6
9.3
2371
|
Verified
8.9
6
9.0
1852
|
Verified
8.6
6
9.0
1895
|
Verified
9.2
6
8.8
1605
|
Verified
8.6
6
8.9
1791
|
Verified
8.6
6
8.9
1878
|
Verified
8.6
6
Feature Not Available
Generative AI
Not enough data
8.9
388
Categories
Categories
Shared Categories
Dynamics 365 Sales and Gong are categorized as Sales Analytics and Sales Coaching
Unique Categories
Dynamics 365 Sales is categorized as CRM
Gong is categorized as Conversation Intelligence, AI Sales Assistant, Sales Engagement, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Computer Software
37.5%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.3%
Other
28.4%
Alternatives
Discussions
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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