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At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
No pricing available
$19.00 100 Visitors Per Month
Dynamics 365 Customer Service
Star Rating
(31)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceLiveChat
Star Rating
(773)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in ease of use with a score of 9.3, making it a favorite among small businesses for its intuitive interface, while Dynamics 365 Customer Service, with a score of 8.2, is noted for being more complex and requiring additional training.
- Reviewers mention that LiveChat's ticket creation user experience is rated at 9.2, highlighting its straightforward process, whereas Dynamics 365 Customer Service, rated at 8.8, is seen as less user-friendly in this aspect.
- G2 users indicate that LiveChat's response automation feature, scoring 9.2, is highly effective, allowing for quick replies, while Dynamics 365 Customer Service, with a score of 9.3, offers robust automation but may require more setup time to achieve similar efficiency.
- Users on G2 highlight that LiveChat's mobile optimization is rated at 9.0, providing a seamless experience on mobile devices, while Dynamics 365 Customer Service, with a score of 9.0 as well, is noted for its mobile capabilities but lacks some of the user-friendly features found in LiveChat.
- Reviewers say that LiveChat's customer portal is rated at 9.3, offering excellent self-service options, while Dynamics 365 Customer Service, with a score of 8.8, provides a solid portal but is often described as less customizable and harder to navigate.
- Users report that LiveChat's quality of support is rated at 9.1, with many praising the responsiveness and helpfulness of the support team, while Dynamics 365 Customer Service, rated at 8.4, has received mixed reviews regarding support availability and response times.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableLiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Free Trial
Dynamics 365 Customer Service
No trial information availableLiveChat
Free Trial is available
Ratings
Meets Requirements
8.5
20
9.1
690
Ease of Use
7.9
20
9.3
689
Ease of Setup
7.4
9
9.0
271
Ease of Admin
7.7
8
9.1
263
Quality of Support
8.4
19
9.1
639
Has the product been a good partner in doing business?
8.6
6
9.0
255
Product Direction (% positive)
8.2
19
8.3
683
Features by Category
Ticket and Case Management
8.2
10
|
Verified
9.2
248
8.3
10
|
Verified
9.1
245
8.8
10
|
Verified
9.0
238
8.9
9
|
Verified
9.2
253
8.7
9
|
Verified
8.5
156
8.2
10
9.0
231
8.7
9
|
Verified
9.1
230
8.5
10
|
Verified
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
9.2
220
|
Verified
8.7
10
9.3
232
|
Verified
8.3
9
|
Verified
9.4
267
|
Verified
8.0
10
8.9
222
|
Verified
8.5
10
|
Verified
8.5
108
Platform
8.3
6
9.1
80
|
Verified
8.9
6
|
Verified
8.4
279
|
Verified
9.0
7
|
Verified
9.2
86
|
Verified
8.3
7
|
Verified
8.9
73
|
Verified
8.5
9
|
Verified
8.9
212
|
Verified
8.7
9
|
Verified
9.1
216
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
10
Not enough data
7.8
9
Not enough data
Feature Not Available
Communication
Not enough data
9.1
320
|
Verified
Not enough data
8.9
325
|
Verified
Not enough data
8.4
222
Not enough data
8.8
270
|
Verified
Not enough data
8.3
31
Internal Use
8.9
6
|
Verified
8.4
279
|
Verified
Not enough data
8.8
302
|
Verified
Not enough data
8.6
252
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.6
244
|
Verified
Not enough data
8.4
250
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
15
Not enough data
8.2
13
Not enough data
8.1
12
Feature Not Available
7.8
6
Not enough data
7.8
6
Not enough data
Self-Service Platform
8.9
6
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and LiveChat are categorized as Help Desk, Customer Self-Service, and Live Chat
Unique Categories
Dynamics 365 Customer Service is categorized as Digital Customer Service Platforms
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Wholesale
3.7%
Other
51.9%
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
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