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- Microsoft Dynamics 365 Customer Insights
- Salesforce Customer Data Platform (CDP)
- Microsoft Dynamics 365 Customer Insights-vs-Salesforce Customer Data Platform (CDP)
Compare Dynamics 365 Customer Insights and Salesforce Customer Data Platform (CDP) 
At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (47.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Customer Insights
Star Rating
(19)4.0 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer InsightsSalesforce Customer Data Platform (CDP)
Star Rating
(68)4.4 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Customer Data Platform (CDP)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Dynamics 365 Customer Insights excels in data enrichment with a score of 8.3, allowing users to enhance their customer profiles effectively, while Salesforce CDP, although strong, does not highlight this feature as prominently.
- Users report that Dynamics 365 offers superior expandability with a score of 9.3, enabling businesses to integrate additional data sources seamlessly, whereas Salesforce CDP, with a lower score, may present challenges in this area.
- Reviewers mention that the content marketing capabilities of Dynamics 365 are rated at 9.3, providing robust tools for targeted campaigns, while Salesforce CDP, despite its strengths, does not match this level of functionality.
- G2 users highlight that Salesforce CDP shines in ease of administration, scoring 9.1, making it easier for teams to manage and maintain, while Dynamics 365's ease of admin is less emphasized.
- Users on G2 indicate that the predictive modeling feature in Salesforce CDP is rated at 8.3, which is appreciated for its accuracy in forecasting customer behavior, while Dynamics 365's predictive capabilities are not as frequently mentioned.
- Reviewers mention that the quality of support for Salesforce CDP is rated at 8.8, with many users praising the responsiveness and helpfulness of the support team, whereas Dynamics 365's support quality, while decent at 8.1, does not receive the same level of acclaim.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Insights
No pricing availableSalesforce Customer Data Platform (CDP)
No pricing availableFree Trial
Dynamics 365 Customer Insights
Free Trial is available
Salesforce Customer Data Platform (CDP)
No trial information availableRatings
Meets Requirements
8.2
11
8.9
42
Ease of Use
7.2
10
8.1
51
Ease of Setup
Not enough data
7.1
28
Ease of Admin
Not enough data
9.1
11
Quality of Support
8.1
8
8.7
41
Has the product been a good partner in doing business?
Not enough data
9.2
11
Product Direction (% positive)
6.8
11
8.5
40
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintainence
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.3
5
Not enough data
9.3
5
Feature Not Available
9.3
5
Feature Not Available
8.7
5
Intelligence
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Categories
Categories
Shared Categories
Dynamics 365 Customer Insights and Salesforce Customer Data Platform (CDP) are categorized as Customer Data Platform (CDP)
Unique Categories
Dynamics 365 Customer Insights has no unique categories
Salesforce Customer Data Platform (CDP) is categorized as Data Governance
Reviews
Reviewers' Company Size
Dynamics 365 Customer Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Customer Data Platform (CDP)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
12.5%
Staffing and Recruiting
6.3%
Sports
6.3%
Retail
6.3%
Management Consulting
6.3%
Other
62.5%
Information Technology and Services
12.3%
Marketing and Advertising
9.2%
Computer Software
9.2%
Financial Services
7.7%
Pharmaceuticals
6.2%
Other
55.4%
Most Helpful Reviews
Dynamics 365 Customer Insights
Most Helpful Favorable Review
Verified User in Sports
Goal tracking and leader boards. Loved the way Dynamics tracked the leader boards and goals for all the reps. Was very easy to see where you were to goal and how much needed to be produced.
Most Helpful Critical Review
Verified User in Legal Services
I wish that the word options in Microsoft were a little more user friendly and visible.
Salesforce Customer Data Platform (CDP)
Most Helpful Favorable Review
Vaibhav V.
Verified User in Information Technology and Services
Salesforce CDP helped us alot in data management
Most Helpful Critical Review
Verified User in Consulting
1. Data quality management 2. Performance with large data sets
Verified User in Sports
Goal tracking and leader boards. Loved the way Dynamics tracked the leader boards and goals for all the reps. Was very easy to see where you were to goal and how much needed to be produced.
Vaibhav V.
Verified User in Information Technology and Services
Salesforce CDP helped us alot in data management
Verified User in Legal Services
I wish that the word options in Microsoft were a little more user friendly and visible.
Verified User in Consulting
1. Data quality management 2. Performance with large data sets
Discussions
Dynamics 365 Customer Insights has no discussions with answers
Salesforce Customer Data Platform (CDP) has no discussions with answers
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