Compare Drag and Keeping 
At a Glance
Market Segments
Small-Business (86.1% of reviews)
Small-Business (82.8% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
$14.00 1 User Per Month
Drag
Star Rating
(256)4.5 out of 5
Market Segments
Small-Business (86.1% of reviews)
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansKeeping
Star Rating
(59)4.5 out of 5
Market Segments
Small-Business (82.8% of reviews)
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Drag excels in ticket creation user experience, scoring a perfect 10.0, while Keeping's score of 8.9 indicates room for improvement in this area. Reviewers mention that Drag's intuitive interface makes it easy to create tickets quickly and efficiently.
- Reviewers mention that Drag also shines in ticket response user experience, achieving another perfect score of 10.0, compared to Keeping's 8.4. Users on G2 appreciate how Drag streamlines the response process, making it faster and more user-friendly.
- Users say that Drag's workflow management is superior, with a score of 9.7, while Keeping lags behind at 8.3. Reviewers highlight that Drag's customizable workflows allow for greater flexibility and efficiency in managing tasks.
- G2 users report that Drag's quality of support is outstanding, with a score of 9.3, whereas Keeping's score of 8.9 suggests it may not be as responsive. Users mention that Drag's support team is quick to address issues and provide helpful solutions.
- Reviewers mention that Drag offers a more robust tagging system, scoring 8.9 compared to Keeping's 9.0. However, users on G2 note that while Keeping's tagging is effective, Drag's system allows for more detailed categorization and organization of tickets.
- Users report that Drag's integration capabilities are strong, with a score of 8.1, while Keeping's score of 8.2 indicates it has a slight edge. However, reviewers mention that Drag's integrations are more seamless and user-friendly, enhancing overall productivity.
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Pricing
Entry-Level Pricing
Drag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Free Trial
Drag
Free Trial is available
Keeping
Free Trial is available
Ratings
Meets Requirements
8.6
161
8.5
39
Ease of Use
8.8
164
8.9
41
Ease of Setup
8.7
72
9.1
27
Ease of Admin
8.8
69
9.4
26
Quality of Support
9.3
149
9.0
34
Has the product been a good partner in doing business?
9.2
66
9.6
25
Product Direction (% positive)
8.8
164
8.7
36
Features by Category
Ticket and Case Management
10.0
6
|
Verified
8.9
19
10.0
6
|
Verified
8.4
18
9.7
6
|
Verified
8.3
22
Not enough data
7.6
22
Not enough data
7.6
16
Not enough data
7.5
17
9.7
6
|
Verified
8.5
20
Not enough data
8.0
17
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
7.4
15
10.0
8
|
Verified
8.6
19
Not enough data
8.0
15
Feature Not Available
6.6
15
Feature Not Available
6.7
14
Platform
5.7
5
6.5
13
9.7
6
|
Verified
6.6
17
7.3
5
8.2
19
Not enough data
8.1
17
8.0
5
|
Verified
7.5
17
9.0
7
|
Verified
7.7
17
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Inbox Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coordination Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Options
Feature Not Available
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.5
21
Not enough data
7.9
30
Not enough data
7.6
19
Not enough data
7.2
22
Not enough data
Integrations
Feature Not Available
Not enough data
8.8
33
Not enough data
6.7
12
Not enough data
Time Management
8.9
24
Not enough data
7.7
22
Not enough data
7.6
14
Not enough data
Generative AI
6.2
7
Not enough data
6.4
7
Not enough data
6.9
7
Not enough data
Categories
Categories
Shared Categories
Drag and Keeping are categorized as Shared Inbox and Help Desk
Unique Categories
Drag is categorized as Email Management, Email Client, Workflow Management, Google Workspace for Sales, and Google Workspace Communication Tools
Keeping has no unique categories
Reviews
Reviewers' Company Size
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.5%
Leisure, Travel & Tourism
7.8%
Education Management
4.9%
Computer Software
4.5%
Marketing and Advertising
3.3%
Other
64.1%
Retail
8.6%
Non-Profit Organization Management
6.9%
Marketing and Advertising
6.9%
Higher Education
6.9%
Consumer Services
6.9%
Other
63.8%
Most Helpful Reviews
Drag
Most Helpful Favorable Review
Jovan M.
Verified User in Hospital & Health Care
Finally, I can set up my Gmail inbox on my own. You can organize your email inbox as a task list with ease.
Most Helpful Critical Review
Verified User in Performing Arts
Learning Curve (the ease is great) - the retraining your brain to put it in the workflow is a different story. Great ease in using it if you're a visual learner!
Keeping
Most Helpful Favorable Review
Nitav P.
Verified User in Architecture & Planning
I think the collaboration and integration with the mail is what I like about it.Also the tracking of the ticket is much easier with a really quick setup and the UI is really eye catchy.
Most Helpful Critical Review
Verified User in Marketing and Advertising
I found it difficult to keep track of the back and forth and review the status of a ticket. It didn't seem to refresh in real time, and we ended up with a lot of confusion around what had been responded to and what hadn't. I also found the internal note...
Jovan M.
Verified User in Hospital & Health Care
Finally, I can set up my Gmail inbox on my own. You can organize your email inbox as a task list with ease.
Nitav P.
Verified User in Architecture & Planning
I think the collaboration and integration with the mail is what I like about it.Also the tracking of the ticket is much easier with a really quick setup and the UI is really eye catchy.
Verified User in Performing Arts
Learning Curve (the ease is great) - the retraining your brain to put it in the workflow is a different story. Great ease in using it if you're a visual learner!
Verified User in Marketing and Advertising
I found it difficult to keep track of the back and forth and review the status of a ticket. It didn't seem to refresh in real time, and we ended up with a lot of confusion around what had been responded to and what hadn't. I also found the internal note...
Discussions
signiture
1 comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 comment
LL
I know it is integrated with Google CalenderRead more
Best use for construction industry, project related, task related
1 comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 comments
JN
Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention...Read more
Keeping has no more discussions with answers
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