Our team actually likes these ticket numbers. It makes it very clear what is a ticket and what is not. We internally use a XMPP type service and can mention ticket numbers out of context with ease. Random alphanumeric characters also hide the volume of tickets which a sequential number may. It also helps prevent confusion that a ticket number could look like a phone number,
Hi Ana - We're happy to report that you no longer need to have the ticket ID in your subject. This is the default for all new accounts, and we're happy to make the change on your account. Just drop us a line at support@keeping.com and we'll take care of it.
Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail.
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