Compare Document360 and Helpjuice 
At a Glance
Market Segments
Mid-Market (46.4% of reviews)
Mid-Market (50.8% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
No pricing available
Document360
Star Rating
(438)4.7 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 4 pricing plansHelpjuice
Star Rating
(180)4.5 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpjuice excels in its Quality of Support with a score of 9.3, while Document360 shines even brighter with a score of 9.6, indicating that users find Document360's support more responsive and helpful.
- Reviewers mention that Helpjuice's Knowledge Base feature is rated at 9.0, but Document360 surpasses this with a score of 9.7, suggesting that Document360 offers a more comprehensive and user-friendly knowledge management experience.
- G2 users highlight that Helpjuice's Templates feature received a lower score of 7.6, whereas Document360's templates are rated at 8.7, indicating that Document360 provides more versatile and appealing template options for users.
- Users on G2 report that Helpjuice's Analytics feature is rated at 8.7, while Document360's analytics score is higher at 9.1, suggesting that Document360 offers more robust insights and reporting capabilities.
- Reviewers say that Helpjuice's Integrations score is 8.3, but Document360's integrations are rated significantly higher at 9.3, indicating that Document360 provides a wider range of seamless integrations with other tools.
- Users report that Helpjuice's Versioning and Version History feature is rated at 8.6, while Document360 excels with a score of 9.1, suggesting that Document360 offers better tracking and management of content changes over time.
Featured Products
Sponsored
Alhena AI
(34)
Customer Self-Service
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HelpSmith
(16)
Customer Self-Service
Visit Website
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Axero
(83)
Customer Self-Service
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Pricing
Entry-Level Pricing
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Ideal for growing teams needing robust documentation tools
- Everything in Free, plus
- Custom Domain
- 5000 Articles
Helpjuice
No pricing availableFree Trial
Document360
Free Trial is available
Helpjuice
Free Trial is available
Ratings
Meets Requirements
9.2
291
8.7
169
Ease of Use
9.3
294
8.9
175
Ease of Setup
9.2
185
9.0
141
Ease of Admin
9.1
168
9.0
122
Quality of Support
9.6
285
9.3
155
Has the product been a good partner in doing business?
9.5
168
9.3
118
Product Direction (% positive)
9.5
257
9.4
168
Features by Category
Administration
9.4
66
8.6
45
9.3
62
8.2
44
Feature Not Available
8.3
44
Knowledge Management
9.7
78
9.1
43
9.2
73
8.6
42
9.1
72
8.7
42
Compliance
9.1
68
8.4
46
9.2
65
8.3
44
9.3
62
8.2
44
9.3
59
7.9
43
Customer Support
9.5
70
8.4
43
9.2
68
8.3
42
9.2
64
8.3
41
Data Security
9.2
54
8.3
42
9.3
60
8.3
40
9.4
71
8.8
41
9.4
63
Feature Not Available
Administration
9.3
65
8.2
41
9.4
79
8.7
41
9.4
81
9.0
42
Generative AI
9.0
18
8.1
37
Knowledge Pages
8.7
131
7.5
125
8.7
126
8.2
128
8.6
130
8.1
127
9.1
135
8.5
126
8.6
109
8.0
124
8.1
77
7.0
124
8.7
103
8.3
127
Knowledge Dissemination
8.9
131
8.4
125
9.1
137
8.9
128
9.3
139
8.8
122
9.0
135
8.2
123
8.9
100
8.3
123
8.3
76
7.4
120
9.1
102
8.8
125
8.6
82
7.5
120
8.6
85
7.6
120
Generative AI
8.6
29
8.2
36
Self-Service Experience
9.4
107
9.5
59
9.4
105
8.8
59
Feature Not Available
7.3
55
8.6
53
8.4
51
8.8
62
8.6
48
Self-Service Platform
9.2
64
9.3
54
8.5
55
8.2
50
8.6
49
7.4
51
8.8
53
7.9
51
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Document360 and Helpjuice are categorized as Knowledge Base, Contact Center Knowledge Base, and Customer Self-Service
Unique Categories
Document360 is categorized as Help Authoring Tool (HAT) and IT Documentation
Helpjuice has no unique categories
Reviews
Reviewers' Company Size
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.7%
Information Technology and Services
14.2%
Computer & Network Security
5.2%
Marketing and Advertising
4.5%
Financial Services
4.2%
Other
50.2%
Computer Software
17.9%
Information Technology and Services
10.6%
Telecommunications
5.0%
Hospital & Health Care
3.9%
Marketing and Advertising
3.4%
Other
59.2%
Most Helpful Reviews
Document360
Most Helpful Favorable Review
Verified User in Financial Services
The best feature, by far, has been the ability to upload a Word document to create an article. If the Word doc is properly formatted with heading Document 360 has the option to parse out each section as its own "step"/article. Authoring time is...
Most Helpful Critical Review
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
Helpjuice
Most Helpful Favorable Review
Verified User in Staffing and Recruiting
Veyr easy to learn and use and the support team seem very helpful
Most Helpful Critical Review
Verified User in Computer Software
Zero visible usability improvements, Editor or Backend experience is not customizable. Editor is not WYSIWYG, and while overall OK, has tangible bugs that affect everyday work. No shared Draft editing support AND no Content locking requires intensive...
Verified User in Financial Services
The best feature, by far, has been the ability to upload a Word document to create an article. If the Word doc is properly formatted with heading Document 360 has the option to parse out each section as its own "step"/article. Authoring time is...
Verified User in Staffing and Recruiting
Veyr easy to learn and use and the support team seem very helpful
Verified User in Banking
I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it.
Verified User in Computer Software
Zero visible usability improvements, Editor or Backend experience is not customizable. Editor is not WYSIWYG, and while overall OK, has tangible bugs that affect everyday work. No shared Draft editing support AND no Content locking requires intensive...
Alternatives
Discussions
Restoring a project?
1 comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
Helpjuice has no discussions with answers
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