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Compare Dialpad Connect and Vonage Business Communications 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
No pricing available
Dialpad Connect
Star Rating
(3,946)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansVonage Business Communications
Star Rating
(493)4.3 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Vonage Business CommunicationsDialpad Connect vs Vonage Business Communications
When assessing the two solutions, reviewers found Dialpad Connect easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Vonage Business Communications meets the needs of their business better than Dialpad Connect.
- When comparing quality of ongoing product support, reviewers felt that Vonage Business Communications is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vonage Business Communications over Dialpad Connect.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Vonage Business Communications
No pricing availableFree Trial
Dialpad Connect
Free Trial is available
Vonage Business Communications
No trial information availableRatings
Meets Requirements
8.9
3,196
9.0
398
Ease of Use
9.1
3,216
9.0
402
Ease of Setup
9.0
1,201
8.7
223
Ease of Admin
8.9
1,111
8.8
187
Quality of Support
8.5
2,485
8.7
386
Has the product been a good partner in doing business?
8.9
1,035
8.9
187
Product Direction (% positive)
8.2
3,051
8.4
393
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.3
10
Not enough data
8.8
10
Not enough data
8.3
10
Not enough data
8.0
10
Not enough data
9.2
10
Not enough data
9.3
10
Advanced Features - Cloud PBX
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
8.8
10
Not enough data
9.0
10
Platform Basics - VoIP Providers
8.3
29
8.9
14
9.3
31
8.9
14
9.1
29
9.0
14
8.6
32
8.6
14
8.0
29
8.1
14
8.4
29
8.0
14
Basic Communication
9.2
900
|
Verified
9.3
302
|
Verified
8.3
437
|
Verified
8.3
154
|
Verified
9.1
711
|
Verified
8.9
216
|
Verified
8.4
457
|
Verified
8.5
141
|
Verified
8.9
636
|
Verified
9.1
221
|
Verified
9.2
630
|
Verified
9.3
259
|
Verified
Agentic AI - VoIP Providers
8.3
27
8.2
10
8.8
28
8.7
10
8.3
28
7.7
10
8.5
27
7.8
10
Access
8.7
523
|
Verified
8.8
175
8.7
578
|
Verified
8.8
185
|
Verified
9.1
691
|
Verified
8.9
207
|
Verified
Advanced Features
8.7
643
|
Verified
8.6
222
|
Verified
8.7
514
|
Verified
8.9
237
9.3
787
|
Verified
9.3
264
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
8.6
30
9.2
97
|
Verified
8.9
32
|
Verified
9.0
80
|
Verified
9.0
23
|
Verified
Features
9.1
122
|
Verified
9.2
38
|
Verified
Feature Not Available
Feature Not Available
9.3
89
8.0
29
|
Verified
9.3
113
|
Verified
9.0
29
|
Verified
9.3
84
|
Verified
8.6
23
|
Verified
8.9
99
|
Verified
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Vonage Business Communications are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Vonage Business Communications is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vonage Business Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Staffing and Recruiting
11.4%
Information Technology and Services
7.5%
Insurance
6.9%
Financial Services
4.5%
Real Estate
4.3%
Other
65.4%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
When will I be able to attach documents and pictures to SMS?
2 Comments
JD
MMS (pictures) is now available. Unsure on sending docs via SMS.Read more
What is Vonage Business Communications used for?
2 Comments
AV
This is used for VoIP call and You can send massage also.Read more
I would like to upload files that I take pictures of, then send or share them.. is that an option?
1 Comment
BW
If they are also a user with Vonage you can send files through the "Team Messaging" feature. There is also a fax option.Read more
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