Compare Dialpad Connect and RingEX 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Small-Business (57.3% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$30.00 1 User Per Month
Dialpad Connect
Star Rating
(1,862)4.4 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansRingEX
Star Rating
(1,076)4.1 out of 5
Market Segments
Small-Business (57.3% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingEX excels in call recording with a score of 9.0, while Dialpad Connect offers a slightly higher score of 9.2, indicating that users find Dialpad's recording features to be more reliable and user-friendly.
- Reviewers mention that Dialpad Connect shines in video conferencing, scoring 9.3 compared to RingEX's 8.4. Users appreciate Dialpad's seamless integration and high-quality video capabilities, making it a preferred choice for virtual meetings.
- G2 users highlight that RingEX has a strong voicemail to email feature with a score of 8.6, but Dialpad Connect outperforms it with a score of 9.1, suggesting that users find Dialpad's voicemail management more efficient and easier to use.
- Users on G2 report that RingEX's file sharing capabilities are rated at 8.2, while Dialpad Connect receives a higher score of 9.3, indicating that users find Dialpad's file sharing more robust and user-friendly.
- Reviewers mention that Dialpad Connect's instant messaging feature is rated at 9.1, surpassing RingEX's score of 8.7. Users appreciate the intuitive interface and quick response times in Dialpad's messaging system.
- Users say that while both products offer mobile accessibility, RingEX scores 9.0 and Dialpad Connect scores 8.8, indicating that RingEX provides a slightly better mobile experience, which is crucial for users who are frequently on the go.
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Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Dialpad Connect
Free Trial is available
RingEX
Free Trial is available
Ratings
Meets Requirements
9.0
1,412
8.8
892
Ease of Use
9.1
1,426
8.5
907
Ease of Setup
8.7
586
8.1
499
Ease of Admin
8.6
540
8.3
451
Quality of Support
8.6
1,236
7.9
797
Has the product been a good partner in doing business?
8.6
529
8.1
443
Product Direction (% positive)
8.5
1,309
7.7
876
Features by Category
Lead Facilitation
7.8
19
Not enough data
7.3
19
Not enough data
7.8
19
Not enough data
7.8
20
Not enough data
Organization
7.8
19
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
Performance Analysis
8.0
21
Not enough data
8.2
21
Not enough data
Sales Analysis
7.7
19
Not enough data
7.6
19
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Documents
Not enough data
7.9
131
Not enough data
7.5
125
Not enough data
8.2
132
Sending
Not enough data
9.1
145
Not enough data
9.3
142
Not enough data
8.9
130
Not enough data
9.2
135
Not enough data
8.9
136
Not enough data
9.2
136
Host Tools
Not enough data
8.4
67
Not enough data
8.7
72
Not enough data
9.0
82
Attendee Tools
Not enough data
8.8
76
Not enough data
8.9
76
Not enough data
8.2
59
Post-Event Tools
Not enough data
8.5
56
Not enough data
8.4
58
Integrations
Not enough data
8.2
50
Not enough data
8.5
57
Collaboration Tools
Not enough data
9.1
221
Not enough data
9.1
111
Not enough data
8.7
85
Not enough data
8.9
108
Not enough data
9.1
92
Meeting Coordination
Not enough data
8.8
211
Not enough data
9.1
203
Not enough data
8.9
193
Not enough data
9.0
114
Software Type
Not enough data
9.0
208
Not enough data
9.0
110
Not enough data
9.2
126
Feedback Management
8.0
16
Not enough data
8.6
15
Not enough data
8.6
16
Not enough data
Feedback Analysis
8.9
16
Not enough data
8.6
16
Not enough data
8.4
15
Not enough data
Feedback Sources
8.4
15
Not enough data
8.2
14
Not enough data
7.9
15
Not enough data
8.7
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
8.1
163
Not enough data
9.0
192
Not enough data
8.7
181
Not enough data
9.0
188
Not enough data
8.7
179
Not enough data
8.4
172
Not enough data
8.6
179
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.7
180
Not enough data
8.5
176
Administrative
Not enough data
8.7
183
Not enough data
8.6
181
Basic Communication - Cloud PBX
Not enough data
8.9
39
Not enough data
8.9
38
Not enough data
9.0
38
Not enough data
8.1
37
Not enough data
9.1
38
Not enough data
8.8
37
Advanced Features - Cloud PBX
Not enough data
8.7
34
Not enough data
8.6
36
Not enough data
8.5
36
Not enough data
9.0
37
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.2
762
|
Verified
9.0
390
|
Verified
8.3
350
|
Verified
8.2
294
|
Verified
9.1
632
|
Verified
8.7
320
|
Verified
8.4
349
|
Verified
8.2
266
|
Verified
8.8
496
|
Verified
8.5
330
|
Verified
9.2
551
|
Verified
9.0
337
|
Verified
Access
8.7
449
|
Verified
8.2
288
|
Verified
8.8
488
|
Verified
8.3
302
|
Verified
9.1
607
|
Verified
8.6
328
Advanced Features
8.8
518
|
Verified
8.2
345
8.8
435
|
Verified
8.4
309
|
Verified
9.4
669
|
Verified
9.1
362
|
Verified
Calling
8.9
587
Not enough data
Feature Not Available
Not enough data
9.1
618
Not enough data
9.1
633
Not enough data
Contacts
8.7
630
Not enough data
8.6
558
Not enough data
8.5
499
Not enough data
Insights
8.5
475
Not enough data
8.7
536
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
388
Not enough data
Extensions
8.7
90
|
Verified
8.6
44
|
Verified
9.1
96
|
Verified
8.6
46
|
Verified
9.0
79
|
Verified
Feature Not Available
Features
9.1
121
|
Verified
8.7
49
|
Verified
Feature Not Available
8.2
44
|
Verified
9.3
89
8.4
48
|
Verified
9.3
112
|
Verified
8.4
46
|
Verified
9.3
83
|
Verified
8.5
47
|
Verified
8.8
98
|
Verified
8.0
44
Categories
Categories
Shared Categories
Dialpad Connect and RingEX are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Feedback Analytics
RingEX is categorized as Online Fax, Webinar, Call Center Infrastructure (CCI), Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.8%
Information Technology and Services
7.1%
Real Estate
5.6%
Marketing and Advertising
5.6%
Financial Services
5.5%
Other
68.3%
Computer Software
11.2%
Information Technology and Services
5.2%
Financial Services
5.0%
Marketing and Advertising
4.9%
Insurance
4.3%
Other
69.5%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Luke Y.
Verified User in Telecommunications
Its integration with contact lists means minimal clicks to initiate phone calls. I like the ability to take the call on my cell phone as well, making use of WiFi. My company liked Dialpad Talk so much that they did away with our existing desktop phones so...
Most Helpful Critical Review
Tyler S.
Verified User in Leisure, Travel & Tourism
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...
RingEX
Most Helpful Favorable Review
Seth J.
Verified User in Pharmaceuticals
The most liked aspect, for me, is that they have a mobile application.This platform makes it very east for me to handle almost all of the aspects of my job in one place. Its very handy and helpful when on the go and need a lot of your information in one spot.
Most Helpful Critical Review
Verified User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Luke Y.
Verified User in Telecommunications
Its integration with contact lists means minimal clicks to initiate phone calls. I like the ability to take the call on my cell phone as well, making use of WiFi. My company liked Dialpad Talk so much that they did away with our existing desktop phones so...
Seth J.
Verified User in Pharmaceuticals
The most liked aspect, for me, is that they have a mobile application.This platform makes it very east for me to handle almost all of the aspects of my job in one place. Its very handy and helpful when on the go and need a lot of your information in one spot.
Tyler S.
Verified User in Leisure, Travel & Tourism
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...
Verified User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Discussions
How much does Dialpad cost?
4 comments
ED
You can find the prices here:...Read more
What are others best practices using Dialpad?
2 comments
RC
You can call( obviously) , you can text( which is direct) , you cab have multiple departments( different lines for individuals) ...its very user friendly Read more
Are you making an update to make it easier to see which calls are coming from which department?
2 comments
NY
This is something I'd like to see as well. In Dialpad ES, you can view each separate leg of the call log, but there's nothing tying the separate logs...Read more
What’s involved in setting up my RingCentral Office business phone system?
2 comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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