Compare Dialpad Connect and RingEX 
At a Glance
Market Segments
Small-Business (56.2% of reviews)
Small-Business (56.9% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$30.00 1 User Per Month
Dialpad Connect
Star Rating
(1,854)4.4 out of 5
Market Segments
Small-Business (56.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansRingEX
Star Rating
(1,035)4.1 out of 5
Market Segments
Small-Business (56.9% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingEX excels in call recording with a score of 9.0, while Dialpad Connect offers a slightly higher score of 9.2, indicating that users appreciate the quality and reliability of recordings in both platforms.
- Reviewers mention that Dialpad Connect shines in screen sharing capabilities, scoring 9.8 compared to RingEX's 9.1, suggesting that users find Dialpad's screen sharing more seamless and effective for collaboration.
- G2 users highlight that RingEX's customer-facing chatbot feature scores 7.7, which is lower than Dialpad Connect's offerings, indicating that users may find Dialpad's chatbot more responsive and helpful in lead facilitation.
- Users on G2 report that Dialpad Connect's video conferencing feature is rated at 9.3, slightly better than RingEX's 8.4, suggesting that users prefer Dialpad's video quality and functionality for virtual meetings.
- Reviewers say that RingEX's document storage feature scores 8.3, while Dialpad Connect's overall document management capabilities are perceived as superior, reflecting a more user-friendly experience in organizing and accessing documents.
- Users report that Dialpad Connect's mobile accessibility is rated at 9.1, which is on par with RingEX, but users mention that Dialpad's mobile app offers a more intuitive interface, enhancing the overall user experience on the go.
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Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Dialpad Connect
Free Trial is available
RingEX
Free Trial is available
Ratings
Meets Requirements
9.0
1,405
8.8
855
Ease of Use
9.1
1,418
8.5
869
Ease of Setup
8.7
578
8.1
481
Ease of Admin
8.6
536
8.3
437
Quality of Support
8.6
1,229
7.9
760
Has the product been a good partner in doing business?
8.6
526
8.1
429
Product Direction (% positive)
8.5
1,303
7.6
839
Features by Category
Lead Facilitation
7.7
17
Not enough data
7.2
17
Not enough data
7.7
17
Not enough data
7.6
18
Not enough data
Organization
7.6
17
Not enough data
8.7
18
Not enough data
8.6
17
Not enough data
Performance Analysis
7.9
19
Not enough data
8.1
19
Not enough data
Sales Analysis
7.5
17
Not enough data
7.5
17
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Documents
Not enough data
7.9
126
Not enough data
7.4
120
Not enough data
8.2
127
Sending
Not enough data
9.1
140
Not enough data
9.3
137
Not enough data
8.9
125
Not enough data
9.2
129
Not enough data
8.9
131
Not enough data
9.2
131
Host Tools
Not enough data
8.4
64
Not enough data
8.6
69
Not enough data
9.0
79
Attendee Tools
Not enough data
8.7
73
Not enough data
8.9
73
Not enough data
8.1
56
Post-Event Tools
Not enough data
8.5
53
Not enough data
8.4
55
Integrations
Not enough data
8.2
47
Not enough data
8.5
54
Collaboration Tools
Not enough data
9.1
215
Not enough data
9.0
106
Not enough data
8.6
80
Not enough data
8.9
103
Not enough data
9.1
87
Meeting Coordination
Not enough data
8.8
206
Not enough data
9.0
198
Not enough data
8.9
188
Not enough data
9.0
109
Software Type
Not enough data
8.9
204
Not enough data
8.9
105
Not enough data
9.2
121
Feedback Management
8.0
15
Not enough data
8.5
14
Not enough data
8.6
15
Not enough data
Feedback Analysis
8.8
15
Not enough data
8.6
15
Not enough data
8.3
14
Not enough data
Feedback Sources
8.3
14
Not enough data
8.1
13
Not enough data
7.7
14
Not enough data
8.7
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
8.1
155
Not enough data
9.0
184
Not enough data
8.6
173
Not enough data
8.9
180
Not enough data
8.7
172
Not enough data
8.4
165
Not enough data
8.6
172
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.7
173
Not enough data
8.5
169
Administrative
Not enough data
8.7
176
Not enough data
8.5
174
Basic Communication - Cloud PBX
Not enough data
8.8
33
Not enough data
8.8
32
Not enough data
8.9
32
Not enough data
7.8
31
Not enough data
9.0
32
Not enough data
8.7
31
Advanced Features - Cloud PBX
Not enough data
8.5
28
Not enough data
8.4
30
Not enough data
8.3
30
Not enough data
8.9
31
Basic Communication
9.2
757
|
Verified
9.0
360
|
Verified
8.3
345
|
Verified
8.2
270
|
Verified
9.1
627
|
Verified
8.7
292
|
Verified
8.4
344
|
Verified
8.2
245
|
Verified
8.8
491
|
Verified
8.5
301
|
Verified
9.2
546
|
Verified
9.0
308
|
Verified
Access
8.8
444
|
Verified
8.2
268
|
Verified
8.8
483
|
Verified
8.3
279
|
Verified
9.1
602
|
Verified
8.6
303
Advanced Features
8.8
513
|
Verified
8.2
317
8.8
430
|
Verified
8.4
281
|
Verified
9.4
664
|
Verified
9.1
334
|
Verified
Calling
9.0
584
Not enough data
Feature Not Available
Not enough data
9.1
614
Not enough data
9.1
629
Not enough data
Contacts
8.7
626
Not enough data
8.6
554
Not enough data
8.5
495
Not enough data
Insights
8.5
471
Not enough data
8.7
532
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
384
Not enough data
Extensions
8.8
89
|
Verified
8.5
39
|
Verified
9.2
95
|
Verified
8.5
41
|
Verified
9.0
78
|
Verified
Feature Not Available
Features
9.1
120
|
Verified
8.6
44
|
Verified
Feature Not Available
8.0
39
|
Verified
9.3
88
8.3
43
|
Verified
9.3
111
|
Verified
8.3
41
|
Verified
9.3
82
|
Verified
8.5
42
|
Verified
8.8
97
|
Verified
7.9
39
Categories
Categories
Shared Categories
Dialpad Connect and RingEX are categorized as UCaaS Platforms and VoIP
Unique Categories
Dialpad Connect is categorized as AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Feedback Analytics
RingEX is categorized as Online Fax, Webinar, Call Center Infrastructure (CCI), Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.9%
Information Technology and Services
7.0%
Real Estate
5.7%
Marketing and Advertising
5.7%
Financial Services
5.5%
Other
68.3%
Computer Software
11.5%
Financial Services
5.2%
Information Technology and Services
5.1%
Marketing and Advertising
5.0%
Insurance
4.4%
Other
69.0%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Emily B.
Verified User in Marketing and Advertising
After using another phone service and looking into other competitors, DialPad really stood apart by the quality of their product and phenomenal customer service. The set-up was detailed, but was guided by great tutorial videos and when I had questions their...
Most Helpful Critical Review
Verified User in Computer Software
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
RingEX
Most Helpful Favorable Review
Seth J.
Verified User in Pharmaceuticals
The most liked aspect, for me, is that they have a mobile application.This platform makes it very east for me to handle almost all of the aspects of my job in one place. Its very handy and helpful when on the go and need a lot of your information in one spot.
Most Helpful Critical Review
Verified User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Emily B.
Verified User in Marketing and Advertising
After using another phone service and looking into other competitors, DialPad really stood apart by the quality of their product and phenomenal customer service. The set-up was detailed, but was guided by great tutorial videos and when I had questions their...
Seth J.
Verified User in Pharmaceuticals
The most liked aspect, for me, is that they have a mobile application.This platform makes it very east for me to handle almost all of the aspects of my job in one place. Its very handy and helpful when on the go and need a lot of your information in one spot.
Verified User in Computer Software
Sales process and treatment by sales team - their AE failed to properly conduct discovery in our initial calls, and their SE said not a word. One question from either of them would have surfaced an issue that would have prevented us from moving forward, but...
Verified User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Discussions
How much does Dialpad cost?
4 comments
ED
You can find the prices here:...Read more
What are others best practices using Dialpad?
2 comments
RC
You can call( obviously) , you can text( which is direct) , you cab have multiple departments( different lines for individuals) ...its very user friendly Read more
Are you making an update to make it easier to see which calls are coming from which department?
2 comments
NY
This is something I'd like to see as well. In Dialpad ES, you can view each separate leg of the call log, but there's nothing tying the separate logs...Read more
What’s involved in setting up my RingCentral Office business phone system?
2 comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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