Compare Critical Mention and Muck Rack 
- Users report that Critical Mention excels in its Media Database with a score of 9.3, allowing for comprehensive access to various media contacts, while Muck Rack's database, although strong at 9.2, is noted to have fewer records, which some users feel limits their outreach capabilities.
- Reviewers mention that Muck Rack shines in Ease of Use with a score of 9.0, making it more intuitive for new users compared to Critical Mention's score of 8.0, which some users find less user-friendly, especially during initial setup.
- G2 users highlight that Critical Mention's Brand Monitoring feature scores a solid 9.0, providing robust tracking of brand mentions across various platforms, whereas Muck Rack's score of 8.2 in this area has led some users to seek additional tools for comprehensive brand tracking.
- Users on G2 report that Muck Rack's Quality of Support is particularly strong, scoring 9.3, with many reviewers praising the responsiveness and helpfulness of the support team, while Critical Mention's score of 8.5 indicates room for improvement in customer service.
- Reviewers mention that Critical Mention's Alerts and Notifications feature is highly rated at 9.4, allowing users to stay updated on relevant media mentions, while Muck Rack's similar feature, although effective, scores lower at 8.2, leading some users to feel they miss timely updates.
- Users say that Muck Rack's Social Media Services are lacking, with a score of 7.1, which has led some users to express disappointment in its capabilities compared to Critical Mention's more robust offerings in this area, although specific features were not highlighted in reviews.
We love using Critical Mention because it truly feels like it captures it ALL. Plus, there's additional features on the platform that really help our agency stand out when it comes to reporting.
Words that are similar but do not pertain my my brand, the ciritical mention link to video goes away in 14 days
- The ability to find any information needed about reporters, like their beat, email and recent articles. - The ability to track words and phrases that have to do with my clients. - The ability to send batches of pitches to journalists. - Creating media...
The handoff from sales was deplorable. The sales rep was extremely rude and when I had follow-up questions, she simply ghosted me. Took my money and ran. Platform vendors, and the best salespeople at those companies, are trusted partners. The start of this...
We love using Critical Mention because it truly feels like it captures it ALL. Plus, there's additional features on the platform that really help our agency stand out when it comes to reporting.
- The ability to find any information needed about reporters, like their beat, email and recent articles. - The ability to track words and phrases that have to do with my clients. - The ability to send batches of pitches to journalists. - Creating media...
Words that are similar but do not pertain my my brand, the ciritical mention link to video goes away in 14 days
The handoff from sales was deplorable. The sales rep was extremely rude and when I had follow-up questions, she simply ghosted me. Took my money and ran. Platform vendors, and the best salespeople at those companies, are trusted partners. The start of this...
