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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (67.1% of reviews)
Entry-Level Pricing
Free
Starting at $15.00 1 agent / Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansLiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansCrisp vs LiveAgent
When assessing the two solutions, reviewers found Crisp easier to use and set up. However, LiveAgent is easier to administer. Reviewers also preferred doing business with LiveAgent overall.
- Reviewers felt that LiveAgent meets the needs of their business better than Crisp.
- When comparing quality of ongoing product support, Crisp and LiveAgent provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Crisp over LiveAgent.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Crisp
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.9
1,300
Ease of Use
9.0
152
8.9
1,305
Ease of Setup
8.9
126
8.7
868
Ease of Admin
8.8
101
8.9
845
Quality of Support
9.1
149
9.1
1,239
Has the product been a good partner in doing business?
8.9
102
9.1
821
Product Direction (% positive)
9.3
142
8.9
1,264
Features by Category
Ticket and Case Management
8.6
45
9.0
779
|
Verified
8.8
45
|
Verified
9.0
777
|
Verified
8.6
47
|
Verified
8.7
758
|
Verified
8.5
45
|
Verified
8.8
714
|
Verified
7.7
38
8.6
575
|
Verified
8.9
46
|
Verified
8.7
703
|
Verified
8.9
45
8.9
717
|
Verified
8.8
39
|
Verified
8.6
444
|
Verified
Generative AI
8.3
24
8.3
32
8.2
24
8.2
32
Agentic AI - Help Desk
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Communication Channels
9.1
44
|
Verified
8.7
654
|
Verified
9.2
44
|
Verified
9.1
717
|
Verified
9.6
50
|
Verified
9.1
696
|
Verified
9.2
45
|
Verified
8.6
539
|
Verified
8.2
35
8.7
381
|
Verified
Platform
8.8
51
|
Verified
7.9
413
|
Verified
8.4
102
|
Verified
8.4
664
|
Verified
8.9
55
|
Verified
8.7
526
|
Verified
8.9
51
|
Verified
8.6
377
|
Verified
8.2
51
|
Verified
8.5
647
|
Verified
8.5
52
|
Verified
8.8
694
|
Verified
Channels
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Design
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
8.6
22
8.2
34
8.0
23
7.1
35
7.7
22
Communication
9.3
101
|
Verified
9.3
485
|
Verified
9.2
100
|
Verified
9.0
489
|
Verified
8.4
75
|
Verified
8.9
376
|
Verified
9.3
88
|
Verified
9.0
374
|
Verified
8.7
61
|
Verified
8.8
61
Internal Use
8.4
102
|
Verified
8.4
664
|
Verified
8.8
92
|
Verified
9.1
422
|
Verified
8.3
82
|
Verified
8.5
55
8.8
82
|
Verified
8.9
403
|
Verified
8.8
90
|
Verified
9.1
384
|
Verified
8.9
91
|
Verified
8.9
382
|
Verified
Generative AI
7.2
24
7.8
17
Self-Service Experience
8.5
46
9.1
322
8.3
45
8.9
305
6.7
36
8.9
273
8.3
31
8.1
41
7.9
35
8.3
45
Self-Service Platform
7.9
34
8.6
45
7.9
35
8.3
46
6.9
31
7.4
41
8.4
35
8.7
43
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by 0.9)
7
7.9
13
8.8(won by 0.9)
7
7.9
13
Process
8.1
16
9.0(won by 0.9)
56
8.2
14
9.3(won by 1.1)
252
8.7
14
9.1(won by 0.4)
196
Channels
9.1
18
9.3(won by 0.2)
248
9.4(won by 0.4)
18
9.0
232
9.6(won by 0.3)
19
9.3
249
7.6
11
9.1(won by 1.5)
186
8.8(won by default)
12
Feature Not Available
Insight
8.6
12
9.0(won by 0.4)
174
8.6
15
9.0(won by 0.4)
222
8.6
18
9.2(won by 0.6)
220
9.6(won by 0.3)
16
9.3
225
Generative AI
7.8
12
8.0
14
7.9
12
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and LiveAgent are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
LiveAgent is categorized as Feedback Analytics, Complaint Management, Customer Communications Management, Chatbots, Knowledge Management, Enterprise Feedback Management, Contact Center, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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