Compare Crisp and Intercom 
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Small-Business (59.0% of reviews)
Entry-Level Pricing
$0.00
$39.00 1 Seat Per Month
Crisp
Star Rating
(149)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Entry-Level Pricing
$0.00
Browse all 4 pricing plansIntercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Crisp's Live Chat feature, while still strong at 9.4, is noted for its additional functionalities like Text Message (SMS) support, which scores 9.7, making it a better choice for businesses that prioritize SMS communication.
- Reviewers mention that Crisp's Quality of Support is rated at 9.0, highlighting its responsive customer service. Intercom, with a score of 8.7, is still effective but users say they have experienced longer wait times for support, which can be a drawback for urgent issues.
- G2 users highlight that Crisp's Ticket Collaboration feature shines with a score of 9.4, allowing teams to work together efficiently on customer issues. Intercom's score of 8.8 is commendable, but users report that the collaboration tools are not as intuitive, which can hinder team productivity.
- Users on G2 appreciate Intercom's Personalization capabilities, scoring 9.3, which allows for tailored customer interactions. However, reviewers mention that Crisp's Behavior-responsive Messaging feature, rated at 8.8, offers a more dynamic approach to customer engagement, adapting messages based on user behavior.
- Reviewers mention that Intercom's Automation - AI Agents feature scores 9.4, providing robust automation for customer interactions. In comparison, Crisp's automation features, while effective, score lower in areas like Intelligent Routing at 8.3, indicating that Intercom may offer a more sophisticated automation experience.
- Users say that Intercom's Integration capabilities are rated at 9.4, making it easy to connect with various tools and platforms. Crisp, with a score of 8.9, is still effective but users report that the range of integrations is not as extensive, which could limit functionality for some businesses.
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Pricing
Entry-Level Pricing
Crisp
Basic
$0.00
For personal websites and anyone who wants a basic chat to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
Crisp
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
117
8.8
2,505
Ease of Use
9.0
118
8.9
2,531
Ease of Setup
8.9
94
8.5
1,179
Ease of Admin
8.7
85
8.7
1,130
Quality of Support
9.0
117
8.7
2,407
Has the product been a good partner in doing business?
8.9
85
8.8
1,129
Product Direction (% positive)
9.1
109
8.8
2,355
Features by Category
Ticket and Case Management
8.6
29
8.7
977
|
Verified
8.7
29
|
Verified
8.8
995
|
Verified
8.7
31
|
Verified
8.7
970
|
Verified
8.5
30
|
Verified
8.5
1018
|
Verified
8.5
22
8.4
559
|
Verified
8.9
30
|
Verified
8.9
1016
|
Verified
8.8
29
8.8
940
|
Verified
8.6
26
|
Verified
8.7
840
|
Verified
Generative AI
7.4
11
8.3
139
7.1
11
8.2
140
Communication Channels
9.1
30
|
Verified
9.0
770
|
Verified
9.1
30
|
Verified
8.8
970
|
Verified
9.6
36
|
Verified
9.4
1142
|
Verified
9.1
31
|
Verified
8.4
696
8.3
22
7.7
411
Platform
8.8
35
|
Verified
8.3
579
|
Verified
8.4
75
|
Verified
8.3
1072
|
Verified
8.9
39
|
Verified
8.8
683
|
Verified
9.1
36
|
Verified
8.7
649
|
Verified
8.3
35
|
Verified
8.1
878
|
Verified
8.6
36
|
Verified
8.1
880
|
Verified
Messenger
Not enough data
8.8
365
|
Verified
Not enough data
8.1
346
|
Verified
Not enough data
9.3
461
|
Verified
Not enough data
8.5
309
|
Verified
Channels
Not enough data
8.2
278
|
Verified
Not enough data
9.0
422
|
Verified
Not enough data
8.1
191
|
Verified
Not enough data
7.6
106
Not enough data
8.2
215
|
Verified
Customers
Not enough data
8.8
414
|
Verified
Not enough data
8.7
418
|
Verified
Not enough data
8.2
421
|
Verified
Not enough data
8.4
372
|
Verified
Not enough data
8.3
365
|
Verified
User Analysis
Not enough data
8.6
135
Not enough data
8.4
152
User Support
Not enough data
9.1
162
Not enough data
8.1
115
Not enough data
8.8
146
Walkthrough Type
Not enough data
8.9
132
Not enough data
9.0
143
Channels
Not enough data
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Design
Not enough data
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.4
50
Not enough data
9.2
51
Not enough data
9.2
49
Automation - AI Agents
Not enough data
8.9
29
Not enough data
9.5
31
Not enough data
Feature Not Available
Not enough data
8.7
30
Not enough data
9.4
30
Platform
Not enough data
9.4
48
Not enough data
9.4
48
Not enough data
9.4
48
Autonomy - AI Agents
Not enough data
8.9
31
Not enough data
9.1
31
Not enough data
8.9
31
Not enough data
9.1
32
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
18
Responses
Not enough data
8.8
492
Not enough data
8.8
484
Not enough data
9.1
482
Not enough data
8.9
458
Not enough data
8.7
382
Platform
Not enough data
9.5
508
Not enough data
8.9
482
Not enough data
8.8
477
Not enough data
8.7
461
Not enough data
8.5
322
Not enough data
8.9
428
Not enough data
8.9
484
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
46
Conversational Platform
Not enough data
8.7
956
Not enough data
8.7
736
Not enough data
8.8
758
Not enough data
9.0
681
Support Automation
Not enough data
8.7
760
Not enough data
8.7
801
Not enough data
8.6
418
Not enough data
8.8
708
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.9
89
Not enough data
8.0
82
Not enough data
9.2
92
Automation
Not enough data
8.7
89
Not enough data
8.6
94
Not enough data
8.7
86
Artificial Intelligence
Not enough data
8.8
88
Not enough data
8.9
86
Not enough data
8.5
88
Generative AI
7.4
14
8.5
171
7.0
14
8.4
170
6.1
14
Feature Not Available
Communication
9.2
78
|
Verified
9.3
1296
|
Verified
9.1
78
|
Verified
8.9
1304
|
Verified
8.3
53
|
Verified
8.8
1053
|
Verified
9.2
65
|
Verified
9.2
1217
|
Verified
8.3
39
|
Verified
8.6
464
Internal Use
8.4
75
|
Verified
8.3
1072
|
Verified
8.8
70
|
Verified
8.9
959
|
Verified
8.2
60
|
Verified
8.4
912
|
Verified
8.8
61
|
Verified
8.7
1108
|
Verified
8.7
69
|
Verified
9.0
1182
|
Verified
8.6
70
|
Verified
8.6
1152
|
Verified
Generative AI
6.6
16
Feature Not Available
Self-Service Experience
8.3
37
9.0
552
8.0
36
8.9
552
6.2
27
Feature Not Available
8.0
23
8.3
392
7.7
28
8.6
437
Self-Service Platform
7.7
27
8.7
434
7.8
27
8.8
439
6.5
24
8.3
376
8.4
27
8.8
424
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
8.3
11
9.3(won by 1.0)
71
8.1
9
9.0(won by 0.9)
68
8.5
9
9.6(won by 1.1)
71
Channels
8.8
13
9.4(won by 0.6)
72
9.2(won by 0.3)
12
8.9
71
9.4
13
9.5(won by 0.1)
74
8.3
5
8.6(won by 0.3)
65
9.7(won by 0.8)
6
8.9
66
Insight
7.8
6
9.3(won by 1.5)
70
8.1
9
9.3(won by 1.2)
71
8.2
12
9.0(won by 0.8)
67
9.3
10
9.4(won by 0.1)
67
Generative AI
8.1
6
Feature Not Available
8.1
6
Feature Not Available
Categories
Categories
Shared Categories
Crisp and Intercom are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Intercom is categorized as Customer Service Automation, AI Agents, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Chatbots
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
28.0%
Internet
7.0%
Information Technology and Services
6.3%
Marketing and Advertising
5.6%
Leisure, Travel & Tourism
4.2%
Other
49.0%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Most Helpful Reviews
Crisp
Most Helpful Favorable Review
Alexander D.
Verified User in Computer Games
Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead.
Most Helpful Critical Review
Boris P.
Verified User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alexander D.
Verified User in Computer Games
Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Boris P.
Verified User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Discussions
Is crisp chat free?
2 comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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