Compare Creatio and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (45.5% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
$25.00 1 User Per Month
Creatio
Star Rating
(275)4.7 out of 5
Market Segments
Small-Business (45.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(23,272)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in its Opportunity & Pipeline Management with a score of 8.7, while Creatio follows closely with 8.9, indicating that both platforms provide robust tools for managing sales opportunities, but Salesforce has a slight edge in user satisfaction.
- Reviewers mention that Creatio shines in Customer Support, scoring 9.1 compared to Salesforce's 8.3. Users appreciate the comprehensive Customer Support Portal and the quality of assistance provided, making it a preferred choice for those prioritizing support.
- G2 users highlight that Salesforce Sales Cloud offers superior Sales Force Automation features, particularly in Task / Activity Management with a score of 8.3, while Creatio scores 8.7, suggesting that Salesforce may have more advanced task management capabilities.
- Users on G2 report that Creatio's Marketing Automation features, especially in Email Marketing, are rated at 8.8, significantly higher than Salesforce's 7.9, indicating that Creatio may be more effective for businesses focused on email campaigns and marketing strategies.
- Reviewers say that Salesforce's Data Management capabilities, particularly in Data Import & Export Tools, score 8.5, while Creatio scores 8.8, suggesting that Creatio may offer more user-friendly options for managing data transfers.
- Users report that both platforms have strong Integrations, but Creatio's integration with Social Media is rated lower at 7.3 compared to Salesforce's 8.2, indicating that Salesforce may provide a more seamless experience for users looking to integrate social media into their CRM processes.
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Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Creatio
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.1
213
8.8
13,128
Ease of Use
9.1
214
8.1
16,045
Ease of Setup
8.3
115
7.8
7,175
Ease of Admin
8.6
114
7.9
4,139
Quality of Support
9.1
211
8.1
11,414
Has the product been a good partner in doing business?
9.2
113
8.3
4,101
Product Direction (% positive)
9.2
198
8.2
12,805
Features by Category
Sales Force Automation
9.0
148
|
Verified
8.8
9094
|
Verified
9.0
86
8.2
6044
|
Verified
8.9
139
|
Verified
8.7
8822
|
Verified
8.7
142
|
Verified
8.3
9083
|
Verified
8.7
111
|
Verified
8.0
6971
|
Verified
8.7
127
|
Verified
8.2
7267
|
Verified
8.6
124
|
Verified
8.0
6411
|
Verified
8.8
120
|
Verified
8.1
6309
|
Verified
8.9
116
|
Verified
8.3
7065
|
Verified
Marketing Automation
8.8
127
|
Verified
7.9
6328
|
Verified
8.9
118
|
Verified
8.1
6651
|
Verified
9.0
136
|
Verified
8.5
7671
|
Verified
8.9
104
|
Verified
7.9
5095
Customer Support
9.1
117
|
Verified
8.3
6478
|
Verified
8.7
108
|
Verified
8.1
6056
|
Verified
8.8
123
|
Verified
8.2
6452
|
Verified
8.8
105
|
Verified
8.0
5173
|
Verified
9.1
111
|
Verified
8.2
5666
|
Verified
Reporting & Analytics
8.7
141
|
Verified
8.5
8612
|
Verified
9.0
149
|
Verified
8.5
8799
|
Verified
8.6
115
|
Verified
8.2
7111
|
Verified
Mobile & Social
8.6
110
|
Verified
7.9
5305
|
Verified
8.5
105
|
Verified
7.8
4936
|
Verified
8.4
117
|
Verified
7.7
5785
|
Verified
Platform
8.8
90
|
Verified
8.5
3280
|
Verified
9.0
91
|
Verified
8.5
3286
|
Verified
8.7
91
|
Verified
8.6
3310
|
Verified
8.7
64
8.3
2594
|
Verified
9.0
73
|
Verified
8.5
2869
|
Verified
8.7
76
|
Verified
8.1
2897
|
Verified
8.7
86
|
Verified
8.7
3296
|
Verified
8.6
71
|
Verified
8.1
2737
Integration
8.8
92
|
Verified
8.5
2335
|
Verified
8.8
76
|
Verified
8.5
2791
|
Verified
8.5
71
8.5
2638
|
Verified
Generative AI
9.1
24
Feature Not Available
Email Marketing
9.3
5
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
9.5
7
Not enough data
Platform
9.6
9
Not enough data
9.3
5
Not enough data
9.5
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Integration
9.7
6
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
242
Not enough data
8.8
262
Not enough data
8.7
284
Not enough data
8.6
261
Organization
Not enough data
8.9
320
Not enough data
8.8
312
Not enough data
8.8
305
Performance Analysis
Not enough data
8.4
255
Not enough data
8.8
277
Sales Analysis
Not enough data
8.4
256
Not enough data
8.7
270
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.7
407
Not enough data
8.5
397
Not enough data
8.0
356
Not enough data
8.0
351
Not enough data
8.9
406
Not enough data
8.4
355
Not enough data
8.6
370
Repeatability and Reportability
Not enough data
8.4
371
Not enough data
8.7
390
Not enough data
8.7
386
Not enough data
8.3
373
Not enough data
7.6
307
AI and Automation
Not enough data
8.5
353
Not enough data
8.4
362
Not enough data
8.2
322
Not enough data
7.9
325
Not enough data
7.7
307
Generative AI
Not enough data
Feature Not Available
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
118
Not enough data
8.5
122
Not enough data
8.6
117
Not enough data
8.9
117
Agent Performance Management
Not enough data
8.6
127
Not enough data
8.6
111
Not enough data
8.7
127
Generative AI
Not enough data
Feature Not Available
Setup
9.1
21
Not enough data
8.9
21
Not enough data
8.9
18
Not enough data
9.1
23
Not enough data
Management
8.9
18
Not enough data
8.8
17
Not enough data
8.8
19
Not enough data
Generative AI
8.9
9
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
8.9
9
Not enough data
9.4
12
Not enough data
9.0
12
Not enough data
Forms
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
Automation
9.3
12
Not enough data
9.4
11
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
Lead Monitoring
8.9
6
Not enough data
9.2
8
Not enough data
8.7
5
Not enough data
Data Capture
8.1
6
Not enough data
9.2
6
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
Analytics
8.8
7
Not enough data
9.0
8
Not enough data
Customization
8.6
6
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.2
28
Not enough data
8.1
28
Not enough data
8.6
28
Not enough data
8.6
28
Not enough data
8.3
28
Not enough data
8.2
23
Not enough data
8.0
23
CRM Data Enrichment
Not enough data
8.0
29
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
7.9
29
Not enough data
8.5
23
Account Management
Not enough data
7.9
29
Not enough data
7.8
29
Not enough data
7.6
29
Not enough data
8.3
28
Not enough data
8.3
23
Not enough data
8.1
23
Integrations
Not enough data
8.1
120
Not enough data
8.5
121
Not enough data
8.0
121
Not enough data
8.0
119
Not enough data
8.8
121
Branding & Customizatio
Not enough data
8.1
117
Not enough data
8.2
120
Not enough data
8.3
118
Automatic Rules & Configurations
Not enough data
8.3
119
Not enough data
8.3
119
Not enough data
7.9
122
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.3
103
Not enough data
8.5
95
Not enough data
8.4
100
Not enough data
8.6
100
Not enough data
8.5
99
Not enough data
8.7
98
Not enough data
8.0
96
Territory Management - Sales Planning
Not enough data
8.6
97
Not enough data
8.4
102
Quota & Capacity Management - Sales Planning
Not enough data
8.3
98
Not enough data
8.3
106
Not enough data
8.2
99
Data Sourcing
8.9
23
8.5
859
8.9
24
8.7
890
8.5
20
8.3
794
8.6
25
8.7
918
9.0
21
8.6
855
Predictive Analytics
9.2
22
8.4
835
8.8
23
8.6
851
8.4
20
8.1
750
8.8
23
8.3
792
Sales Management
8.7
26
8.7
881
8.5
21
8.1
757
9.2
24
8.6
874
8.6
27
8.8
942
Content Management
Not enough data
8.3
308
Not enough data
8.1
298
Not enough data
8.2
283
Not enough data
8.5
274
Not enough data
8.2
292
Analytics
Not enough data
8.7
298
Not enough data
8.4
297
Not enough data
8.4
181
Not enough data
8.3
306
Presentation
Not enough data
7.4
172
Not enough data
7.3
172
Not enough data
7.2
163
User Interface Design
9.5
19
Not enough data
8.9
20
Not enough data
9.0
21
Not enough data
9.6
25
Not enough data
Data Control
8.9
22
Not enough data
9.0
22
Not enough data
9.3
22
Not enough data
Publishing
9.2
21
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
Training
Not enough data
8.8
232
Not enough data
8.8
225
Not enough data
8.5
186
Not enough data
8.4
222
Feedback
Not enough data
8.7
214
Not enough data
8.6
211
Not enough data
8.5
191
Not enough data
8.6
181
Not enough data
8.8
205
Not enough data
8.8
206
Not enough data
8.7
178
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.9
379
Not enough data
8.9
383
Not enough data
8.6
365
Discovery
Not enough data
8.9
386
Not enough data
8.6
381
Not enough data
8.6
363
Management
Not enough data
8.5
353
Not enough data
8.7
371
Platform
Not enough data
8.6
363
Not enough data
8.6
363
Calling
Not enough data
8.6
137
Not enough data
8.4
131
Not enough data
8.8
140
Not enough data
8.7
136
Contacts
Not enough data
8.8
132
Not enough data
8.7
134
Not enough data
8.7
136
Insights
Not enough data
9.1
140
Not enough data
8.8
138
Not enough data
8.3
134
Not enough data
8.5
144
Not enough data
8.3
139
Analytics
Not enough data
8.3
490
Not enough data
8.4
498
Not enough data
8.4
511
Customizations
Not enough data
8.7
541
Not enough data
8.5
509
Not enough data
8.6
546
Not enough data
8.4
491
Not enough data
8.4
518
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
339
Not enough data
8.4
406
Not enough data
7.9
342
Not enough data
8.5
419
Personalization
Not enough data
8.6
381
Not enough data
8.8
461
Not enough data
8.9
491
Not enough data
8.6
439
Administrative
Not enough data
8.7
464
Not enough data
8.5
430
Not enough data
8.3
414
Categories
Categories
Shared Categories
Creatio and Salesforce Sales Cloud are categorized as Sales Platforms, Sales Analytics, CRM, and Revenue Operations & Intelligence (RO&I)
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, Email Tracking, and Sales Performance Management
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.0%
Computer Software
9.9%
Financial Services
5.6%
Banking
4.7%
Telecommunications
3.0%
Other
57.8%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Creatio
Most Helpful Favorable Review
Tommie M.
Verified User in Information Technology and Services
I have used BPMonline since 2005. When we first started to look for a CRM system, hardly any of the products we looked at had the main feature what we wanted; the ability to view a list of any item or type of object (Customer, Contact, Lead, Opportunity,...
Most Helpful Critical Review
Rebecca M.
Verified User in Education Management
Need an understanding of HTML code to navigate their Marketing platform, which has been a problem for our small team. We actually ended up deciding not to use their marketing platform at all. It was not user friendly in the least and had too many...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Tommie M.
Verified User in Information Technology and Services
I have used BPMonline since 2005. When we first started to look for a CRM system, hardly any of the products we looked at had the main feature what we wanted; the ability to view a list of any item or type of object (Customer, Contact, Lead, Opportunity,...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Rebecca M.
Verified User in Education Management
Need an understanding of HTML code to navigate their Marketing platform, which has been a problem for our small team. We actually ended up deciding not to use their marketing platform at all. It was not user friendly in the least and had too many...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
what makes bpm'online better than other CRM systems
2 comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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