Compare Creatio and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (45.1% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
$25.00 1 User Per Month
Creatio
Star Rating
(270)4.7 out of 5
Market Segments
Small-Business (45.1% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Free Trial is available
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(23,219)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Sales Cloud excels in its Sales Force Automation features, particularly in Opportunity & Pipeline Management with a score of 8.7, while Creatio offers a slightly lower score of 8.9, indicating a more robust pipeline management experience.
- Users report that Creatio shines in Email Marketing, achieving a score of 8.8 compared to Salesforce's 7.9. Reviewers appreciate Creatio's Campaign Management capabilities, which are noted for their user-friendly interface and effectiveness in driving engagement.
- G2 users highlight that Salesforce Sales Cloud has a more extensive Customer Support system, with a score of 8.3, while Creatio leads with 9.1. Users on G2 appreciate Creatio's Knowledge Base and Support Analytics for their comprehensive resources and responsiveness.
- Users say that Salesforce's Integrations are more versatile, particularly with its Salesforce Integration scoring 8.8, while Creatio's integration capabilities, although strong, score slightly lower at 8.7. Reviewers mention that Salesforce's ecosystem allows for a broader range of third-party applications.
- Reviewers mention that Creatio's Ease of Use is a significant advantage, scoring 9.1 compared to Salesforce's 8.1. Users report that the intuitive design and No-Code or Low-Code features in Creatio make it easier for non-technical users to navigate and utilize the software effectively.
- Users on G2 report that Salesforce Sales Cloud's Reporting & Analytics features are robust, with a score of 8.7, while Creatio's score of 8.4 indicates a solid but less comprehensive offering. Reviewers appreciate Salesforce's Predictive Analytics capabilities for their depth and accuracy in forecasting sales trends.
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Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Creatio
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.1
208
8.8
13,073
Ease of Use
9.1
209
8.1
15,990
Ease of Setup
8.3
110
7.8
7,125
Ease of Admin
8.5
111
7.9
4,129
Quality of Support
9.2
206
8.1
11,365
Has the product been a good partner in doing business?
9.3
110
8.3
4,090
Product Direction (% positive)
9.2
193
8.2
12,752
Features by Category
Sales Force Automation
9.0
144
|
Verified
8.8
9055
|
Verified
9.0
82
8.2
6007
|
Verified
8.9
135
|
Verified
8.7
8786
|
Verified
8.7
138
|
Verified
8.3
9045
|
Verified
8.6
107
|
Verified
8.0
6936
|
Verified
8.7
123
|
Verified
8.2
7229
|
Verified
8.6
120
|
Verified
8.0
6375
|
Verified
8.8
116
|
Verified
8.1
6272
|
Verified
8.9
112
|
Verified
8.3
7029
|
Verified
Marketing Automation
8.8
123
|
Verified
7.9
6292
|
Verified
8.9
114
|
Verified
8.1
6615
|
Verified
9.0
132
|
Verified
8.5
7635
|
Verified
8.9
100
|
Verified
7.9
5059
Customer Support
9.1
113
|
Verified
8.3
6442
|
Verified
8.7
104
|
Verified
8.1
6020
|
Verified
8.9
119
|
Verified
8.2
6416
|
Verified
8.8
101
|
Verified
8.0
5138
|
Verified
9.0
107
|
Verified
8.2
5631
|
Verified
Reporting & Analytics
8.7
137
|
Verified
8.5
8578
|
Verified
9.0
145
|
Verified
8.5
8764
|
Verified
8.6
111
|
Verified
8.2
7076
|
Verified
Mobile & Social
8.6
106
|
Verified
7.9
5272
|
Verified
8.5
101
|
Verified
7.8
4905
|
Verified
8.4
113
|
Verified
7.7
5751
|
Verified
Platform
8.8
86
|
Verified
8.5
3238
|
Verified
8.9
87
|
Verified
8.5
3245
|
Verified
8.8
87
|
Verified
8.6
3271
|
Verified
8.7
60
8.3
2554
|
Verified
8.9
69
|
Verified
8.5
2828
|
Verified
8.7
72
|
Verified
8.1
2858
|
Verified
8.7
82
|
Verified
8.7
3256
|
Verified
8.6
67
|
Verified
8.1
2698
Integration
8.8
88
|
Verified
8.5
2299
|
Verified
8.7
72
|
Verified
8.5
2756
|
Verified
8.4
67
8.5
2605
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
9.3
5
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
9.5
7
Not enough data
Platform
9.6
9
Not enough data
9.3
5
Not enough data
9.5
7
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
9.7
6
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Organization
Not enough data
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Performance Analysis
Not enough data
8.4
249
Not enough data
8.8
270
Sales Analysis
Not enough data
8.4
250
Not enough data
8.8
264
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
396
Not enough data
8.5
386
Not enough data
8.0
345
Not enough data
8.0
340
Not enough data
8.8
395
Not enough data
8.4
344
Not enough data
8.5
359
Repeatability and Reportability
Not enough data
8.4
360
Not enough data
8.7
379
Not enough data
8.7
375
Not enough data
8.3
362
Not enough data
7.6
296
AI and Automation
Not enough data
8.5
342
Not enough data
8.3
351
Not enough data
8.2
311
Not enough data
7.9
314
Not enough data
7.7
296
Generative AI
Not enough data
Feature Not Available
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Not enough data
Feature Not Available
Setup
8.9
17
Not enough data
8.7
17
Not enough data
8.7
14
Not enough data
8.9
19
Not enough data
Management
8.9
14
Not enough data
8.7
13
Not enough data
8.8
15
Not enough data
Generative AI
Feature Not Available
Not enough data
Channels
8.9
16
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
8.2
15
Not enough data
8.3
16
Not enough data
8.8
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.6
18
Not enough data
8.6
17
Not enough data
8.9
18
|
Verified
Not enough data
8.6
13
Not enough data
7.9
14
Not enough data
8.6
15
Not enough data
8.1
15
|
Verified
Not enough data
8.5
16
|
Verified
Not enough data
Administrative
8.3
18
|
Verified
Not enough data
9.4
21
|
Verified
Not enough data
9.0
22
|
Verified
Not enough data
7.6
14
Not enough data
9.2
17
Not enough data
Digital Workflows
8.9
9
Not enough data
9.4
12
Not enough data
9.0
12
Not enough data
Forms
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
Automation
9.3
12
Not enough data
9.4
11
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
Lead Monitoring
8.7
5
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
Data Capture
7.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.6
6
Not enough data
8.8
7
Not enough data
Customization
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
8.4
22
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
8.2
17
Not enough data
7.9
17
CRM Data Enrichment
Not enough data
8.0
23
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
7.8
23
Not enough data
8.4
17
Account Management
Not enough data
7.8
23
Not enough data
7.8
23
Not enough data
7.5
23
Not enough data
8.2
22
Not enough data
8.2
17
Not enough data
8.1
17
Integrations
Not enough data
8.0
111
Not enough data
8.4
112
Not enough data
8.0
112
Not enough data
7.9
109
Not enough data
8.8
112
Branding & Customizatio
Not enough data
8.0
107
Not enough data
8.1
111
Not enough data
8.3
108
Automatic Rules & Configurations
Not enough data
8.3
109
Not enough data
8.2
110
Not enough data
7.9
113
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
98
Not enough data
8.4
90
Not enough data
8.4
95
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.8
93
Not enough data
8.1
91
Territory Management - Sales Planning
Not enough data
8.6
92
Not enough data
8.5
97
Quota & Capacity Management - Sales Planning
Not enough data
8.3
93
Not enough data
8.3
101
Not enough data
8.2
94
Data Sourcing
8.8
18
8.5
846
8.9
19
8.7
877
8.2
15
8.3
781
8.4
21
8.7
907
8.8
16
8.6
843
Predictive Analytics
9.3
17
8.4
823
8.9
18
8.6
839
8.6
15
8.1
738
8.9
18
8.3
780
Sales Management
8.6
21
8.7
869
8.9
16
8.1
745
9.2
19
8.6
862
8.6
22
8.8
930
Content Management
Not enough data
8.3
301
Not enough data
8.1
291
Not enough data
8.2
276
Not enough data
8.5
268
Not enough data
8.2
286
Analytics
Not enough data
8.7
292
Not enough data
8.4
291
Not enough data
8.4
175
Not enough data
8.3
300
Presentation
Not enough data
7.3
166
Not enough data
7.3
166
Not enough data
7.2
157
User Interface Design
9.6
15
Not enough data
8.9
16
Not enough data
8.9
17
Not enough data
9.5
21
Not enough data
Data Control
9.0
18
Not enough data
9.0
18
Not enough data
9.4
18
Not enough data
Publishing
9.3
17
Not enough data
9.0
16
Not enough data
9.1
16
Not enough data
Training
Not enough data
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Feedback
Not enough data
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.8
367
Not enough data
8.9
371
Not enough data
8.6
353
Discovery
Not enough data
8.9
374
Not enough data
8.6
369
Not enough data
8.6
350
Management
Not enough data
8.5
340
Not enough data
8.7
359
Platform
Not enough data
8.6
350
Not enough data
8.6
350
Calling
Not enough data
8.7
130
Not enough data
8.5
124
Not enough data
8.8
133
Not enough data
8.8
129
Contacts
Not enough data
8.8
126
Not enough data
8.6
129
Not enough data
8.8
130
Insights
Not enough data
9.0
134
Not enough data
8.7
132
Not enough data
8.2
128
Not enough data
8.5
138
Not enough data
8.4
133
Analytics
Not enough data
8.2
478
Not enough data
8.4
486
Not enough data
8.3
500
Customizations
Not enough data
8.7
530
Not enough data
8.5
498
Not enough data
8.6
535
Not enough data
8.3
480
Not enough data
8.3
507
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Personalization
Not enough data
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Administrative
Not enough data
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Categories
Categories
Shared Categories
Creatio and Salesforce Sales Cloud are categorized as Sales Analytics, CRM, and Sales Platforms
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.9%
Computer Software
9.7%
Financial Services
5.7%
Banking
4.8%
Telecommunications
3.1%
Other
57.7%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Creatio
Most Helpful Favorable Review
Tommie M.
Verified User in Information Technology and Services
I have used BPMonline since 2005. When we first started to look for a CRM system, hardly any of the products we looked at had the main feature what we wanted; the ability to view a list of any item or type of object (Customer, Contact, Lead, Opportunity,...
Most Helpful Critical Review
Rebecca M.
Verified User in Education Management
Need an understanding of HTML code to navigate their Marketing platform, which has been a problem for our small team. We actually ended up deciding not to use their marketing platform at all. It was not user friendly in the least and had too many...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Tommie M.
Verified User in Information Technology and Services
I have used BPMonline since 2005. When we first started to look for a CRM system, hardly any of the products we looked at had the main feature what we wanted; the ability to view a list of any item or type of object (Customer, Contact, Lead, Opportunity,...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Rebecca M.
Verified User in Education Management
Need an understanding of HTML code to navigate their Marketing platform, which has been a problem for our small team. We actually ended up deciding not to use their marketing platform at all. It was not user friendly in the least and had too many...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Discussions
what makes bpm'online better than other CRM systems
2 comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
Creatio has no more discussions with answers
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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