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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Starting at $9.00 Per Month
$25.00 1 User Per Month
Copper
Star Rating
(1,151)4.5 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 Per Month
Free Trial is available
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(25,305)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Sales Cloud excels in its robust Opportunity & Pipeline Management with a score of 8.7, allowing users to effectively track and manage sales opportunities. In contrast, Copper's score of 8.8 indicates a slightly better performance in this area, with users appreciating its seamless integration with Google Workspace, which enhances the overall user experience.
- Users on G2 report that Salesforce Sales Cloud has a more extensive Customer Support system, scoring 8.1, which includes a comprehensive knowledge base and case management features. However, Copper's support quality, rated at 8.6, is noted for its personalized assistance, making it a preferred choice for small businesses seeking tailored support.
- G2 users highlight that Copper shines in Ease of Use, scoring 9.1 compared to Salesforce's 8.1. Reviewers appreciate Copper's intuitive interface and its ability to integrate naturally with Google applications, making it easier for teams to adopt and utilize effectively.
- Users report that Salesforce Sales Cloud offers superior Sales Performance Features, particularly in Sales Forecasting with a score of 8.8, which is crucial for larger organizations. In contrast, Copper's performance in this area is slightly lower, but users appreciate its focus on account engagement and relationship management.
- Reviewers mention that Salesforce Sales Cloud provides a more comprehensive Integrations ecosystem, particularly with its strong Salesforce Integration scoring 8.8, which is essential for businesses using multiple tools. Copper, while offering good integrations, particularly with Google services, scores lower in breadth, which may limit options for some users.
- Users say that both platforms have strong Data Import & Export Tools, but Salesforce's score of 8.5 is slightly lower than Copper's 8.6. Reviewers appreciate Copper's user-friendly data handling, which simplifies the onboarding process for new users transitioning from other systems.
Pricing
Entry-Level Pricing
Copper
Copper Starter Edition - Annual
Starting at $9.00
Per Month
Get started on the Google Workspace CRM with essential relationship management tools + Zapier.
- 1,000 contact limit
- Google Workspace integration
- Activity feed
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Copper
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
923
8.8
13,797
Ease of Use
9.1
934
8.2
17,777
Ease of Setup
8.7
438
7.8
8,741
Ease of Admin
8.9
417
7.9
4,445
Quality of Support
8.6
855
8.1
12,035
Has the product been a good partner in doing business?
9.0
412
8.4
4,408
Product Direction (% positive)
9.0
865
8.2
13,471
Features by Category
Sales Force Automation
8.9
652
|
Verified
8.8
9456
|
Verified
Feature Not Available
8.3
6391
|
Verified
8.8
656
|
Verified
8.7
9176
|
Verified
8.4
655
|
Verified
8.3
9431
|
Verified
7.6
354
|
Verified
8.0
7313
|
Verified
8.8
531
|
Verified
8.2
7604
|
Verified
7.9
338
8.0
6752
|
Verified
7.6
311
8.1
6652
|
Verified
8.3
404
8.3
7403
|
Verified
Marketing Automation
7.9
434
|
Verified
8.0
6664
|
Verified
Feature Not Available
8.1
6986
|
Verified
8.6
593
|
Verified
8.5
8014
|
Verified
Feature Not Available
7.9
5424
Customer Support
8.2
389
8.3
6809
|
Verified
8.0
398
8.1
6382
|
Verified
8.2
453
8.2
6779
|
Verified
7.8
316
8.0
5495
|
Verified
8.0
352
8.2
5985
|
Verified
Reporting & Analytics
8.1
561
|
Verified
8.5
8933
|
Verified
8.3
637
|
Verified
8.5
9120
|
Verified
8.1
473
|
Verified
8.2
7427
|
Verified
Mobile & Social
8.1
349
|
Verified
7.9
5615
|
Verified
8.1
335
|
Verified
7.8
5246
|
Verified
8.4
471
|
Verified
7.7
6095
|
Verified
Platform
8.3
319
|
Verified
8.5
3586
|
Verified
8.4
315
|
Verified
8.5
3594
|
Verified
8.6
330
|
Verified
8.6
3618
|
Verified
8.0
197
|
Verified
8.4
2895
|
Verified
7.7
157
8.5
3168
|
Verified
7.7
226
8.1
3189
|
Verified
8.7
328
|
Verified
8.7
3594
|
Verified
7.8
193
8.1
3023
Integration
8.6
303
|
Verified
8.5
2600
|
Verified
8.2
252
|
Verified
8.5
3053
|
Verified
7.9
238
|
Verified
8.5
2890
|
Verified
Generative AI
6.5
32
7.6
883
Agentic AI - CRM
8.5
10
7.9
245
8.5
10
7.9
245
8.5
10
8.2
242
8.0
10
8.0
239
8.0
10
8.0
237
8.5
10
8.1
239
8.7
10
8.2
241
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
271
Not enough data
8.8
293
Not enough data
8.8
315
Not enough data
8.6
289
Organization
Not enough data
8.9
350
Not enough data
8.8
341
Not enough data
8.8
335
Performance Analysis
Not enough data
8.4
283
Not enough data
8.8
306
Sales Analysis
Not enough data
8.4
284
Not enough data
8.8
298
Generative AI
Not enough data
8.5
123
Not enough data
8.4
123
Agentic AI - AI Sales Assistant
Not enough data
9.1
26
Not enough data
9.0
26
Not enough data
8.9
25
Not enough data
9.0
24
Not enough data
9.2
25
Not enough data
9.1
25
Not enough data
9.1
25
Integrated Workflows
Not enough data
8.7
519
Not enough data
8.5
511
Not enough data
8.1
467
Not enough data
8.1
462
Not enough data
8.9
521
Not enough data
8.4
470
Not enough data
8.6
483
Repeatability and Reportability
Not enough data
8.4
484
Not enough data
8.7
502
Not enough data
8.7
498
Not enough data
8.4
484
Not enough data
7.8
418
AI and Automation
Not enough data
8.5
463
Not enough data
8.4
470
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
415
Generative AI
Not enough data
7.4
269
Agentic AI - Sales Engagement
Not enough data
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.3
89
Not enough data
8.3
89
Not enough data
8.5
88
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Agent Performance Management
Not enough data
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Generative AI
Not enough data
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Customization
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Territory Management - Sales Planning
Not enough data
8.6
166
Not enough data
8.5
171
Quota & Capacity Management - Sales Planning
Not enough data
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Agentic AI - Sales Planning
Not enough data
8.5
57
Not enough data
8.5
56
Agentic AI - Lead Scoring
Not enough data
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Attribution
Not enough data
8.9
447
Not enough data
8.9
451
Not enough data
8.6
433
Discovery
Not enough data
8.9
454
Not enough data
8.6
449
Not enough data
8.6
431
Management
Not enough data
8.5
419
Not enough data
8.7
437
Platform
Not enough data
8.6
429
Not enough data
8.6
429
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.0
5
8.4
75
8.0
5
8.6
75
9.3
5
8.5
76
Incentives
Feature Not Available
8.2
440
8.3
5
8.4
503
8.7
5
8.0
438
8.3
5
8.6
515
Personalization
Feature Not Available
8.6
484
8.3
5
8.8
561
8.3
5
8.9
593
Feature Not Available
8.6
538
Administrative
8.0
5
8.7
566
Feature Not Available
8.5
529
8.3
5
8.4
510
Agentic AI - Email Tracking
Not enough data
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Analytics
Not enough data
8.3
570
Not enough data
8.4
578
Feature Not Available
8.4
592
Customizations
Not enough data
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Generative AI
Not enough data
7.5
292
Agentic AI - Sales Analytics
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
8.3
80
Not enough data
8.3
80
Not enough data
8.3
80
Data Sourcing
Not enough data
8.5
967
Not enough data
8.7
998
Not enough data
8.3
902
Not enough data
8.7
1029
Not enough data
8.6
962
Predictive Analytics
Not enough data
8.4
944
Not enough data
8.6
957
Feature Not Available
8.1
855
Not enough data
8.3
895
Sales Management
Not enough data
8.7
984
Not enough data
8.1
858
Not enough data
8.6
979
Not enough data
8.8
1047
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Content Management
Not enough data
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Analytics
Not enough data
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Revenue Enablement - Sales Enablement
Not enough data
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
Categories
Categories
Shared Categories
Copper and Salesforce Sales Cloud are categorized as CRM, Email Tracking, Sales Analytics, and Sales Performance Management
Unique Categories
Copper is categorized as Online Form Builder and Google Workspace for Sales
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Lead Scoring, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Reviews
Reviewers' Company Size
Copper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.7%
Information Technology and Services
8.3%
Computer Software
7.8%
Real Estate
6.9%
Financial Services
4.5%
Other
60.7%
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
How seamless is the Gmail/Google Apps integration?
2 Comments
RZ
It will require heavily coding to be able to break a crack in this process while violating the agreement of the software. I have a friend who does this for a...Read more
What is copper CRM?
2 Comments
KG
Gmail-integrated customer relationship management system including pipelines, contact organization, and task management.Read more
What does the Chrome Extension do?
1 Comment
RZ
It will allow you to organize your plug-ins much more easier than ever and you will start loving plug-ins (healthy ones of course) while browsing. They will...Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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