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At a Glance
ConsumerAffairs.com
ConsumerAffairs.com
Star Rating
(22)4.5 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about ConsumerAffairs.com
Trustpilot
Trustpilot
Star Rating
(217)3.5 out of 5
Market Segments
Small-Business (62.3% of reviews)
Information
Entry-Level Pricing
Starting at $259.00
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Reviewers mention that Trustpilot's Ease of Setup is rated at 7.8, which is significantly lower than ConsumerAffairs.com’s perfect score of 10.0, indicating that users find ConsumerAffairs.com much easier to implement.
  • Users report that Trustpilot's Quality of Support is rated at 7.2, while ConsumerAffairs.com shines with a score of 9.5, suggesting that users feel more supported and valued with ConsumerAffairs.com.
  • G2 users highlight that Trustpilot's Customer Feedback feature scores 7.9, but ConsumerAffairs.com excels with a score of 9.3, indicating a more robust and effective feedback collection process.
  • Users on G2 mention that Trustpilot's Product Direction is rated at 6.5, which is slightly better than ConsumerAffairs.com’s 6.4, suggesting that both platforms have room for improvement in their future development plans.
  • Reviewers say that Trustpilot's Dashboard functionality scores 7.8, while ConsumerAffairs.com offers a more user-friendly experience with a score of 9.0, making it easier for users to navigate and utilize their data effectively.
  • Users report that Trustpilot's Integration & APIs score is low at 5.0, indicating limited capabilities, whereas ConsumerAffairs.com does not have this specific score but is generally perceived as having better integration options, enhancing its usability in various business environments.
Pricing
Entry-Level Pricing
ConsumerAffairs.com
No pricing available
Trustpilot
Plus plan
Starting at $259.00
Browse all 4 pricing plans
Free Trial
ConsumerAffairs.com
No trial information available
Trustpilot
Free Trial is available
Ratings
Meets Requirements
9.1
13
7.5
185
Ease of Use
9.2
13
8.0
187
Ease of Setup
10.0
8
7.8
96
Ease of Admin
9.4
8
7.9
97
Quality of Support
9.5
13
7.2
173
Has the product been a good partner in doing business?
10.0
8
7.1
93
Product Direction (% positive)
6.4
13
6.5
180
Features by Category
Not enough data
5.7
268
Collection
Not enough data
5.7
20
|
Verified
Not enough data
5.9
20
|
Verified
Not enough data
5.3
19
|
Verified
Not enough data
6.2
17
|
Verified
Not enough data
Feature Not Available
Moderation
Not enough data
6.4
15
|
Verified
Not enough data
6.1
15
|
Verified
Not enough data
5.6
14
|
Verified
Use Cases
Not enough data
6.4
16
|
Verified
Not enough data
6.4
14
|
Verified
Not enough data
5.4
16
|
Verified
Administration
Not enough data
Feature Not Available
Not enough data
6.0
12
|
Verified
Not enough data
5.8
13
|
Verified
Not enough data
5.4
14
|
Verified
Not enough data
Feature Not Available
Display Options
Not enough data
5.5
16
|
Verified
Not enough data
4.7
16
|
Verified
Not enough data
5.0
15
|
Verified
Not enough data
5.3
16
|
Verified
Generative AI
Not enough data
Feature Not Available
Online Reputation ManagementHide 12 FeaturesShow 12 Features
9.3
29
7.2
403
Consumer Intelligence
9.3
10
|
Verified
7.9
77
|
Verified
Not enough data
7.1
58
9.4
6
|
Verified
7.2
55
|
Verified
Reporting
Feature Not Available
Feature Not Available
9.3
5
|
Verified
6.8
47
|
Verified
9.0
8
|
Verified
7.8
75
|
Verified
Media Monitoring
Not enough data
6.8
45
|
Verified
Feature Not Available
6.9
46
|
Verified
Not enough data
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
ConsumerAffairs.com
ConsumerAffairs.com
Trustpilot
Trustpilot
ConsumerAffairs.com and Trustpilot are categorized as Online Reputation Management
Unique Categories
ConsumerAffairs.com
ConsumerAffairs.com has no unique categories
Trustpilot
Trustpilot is categorized as Review Management
Reviews
Reviewers' Company Size
ConsumerAffairs.com
ConsumerAffairs.com
Small-Business(50 or fewer emp.)
6.7%
Mid-Market(51-1000 emp.)
60.0%
Enterprise(> 1000 emp.)
33.3%
Trustpilot
Trustpilot
Small-Business(50 or fewer emp.)
62.3%
Mid-Market(51-1000 emp.)
32.4%
Enterprise(> 1000 emp.)
5.3%
Reviewers' Industry
ConsumerAffairs.com
ConsumerAffairs.com
Consumer Services
33.3%
Automotive
20.0%
Financial Services
13.3%
Utilities
6.7%
Performing Arts
6.7%
Other
20.0%
Trustpilot
Trustpilot
Financial Services
14.0%
Retail
7.2%
Marketing and Advertising
5.3%
Computer Software
4.3%
Consumer Goods
3.9%
Other
65.2%
Most Helpful Reviews
ConsumerAffairs.com
ConsumerAffairs.com
Most Helpful Favorable Review
Verified User
G
Verified User in Internet

I like how engaged the company is. For my small company to have multiple members from Consumeraffairs is really nice.

Most Helpful Critical Review
Verified User
G
Verified User in Consumer Services

.They are expensive. $2,000 a month for their reputation service. But the most egregious is they auto renew your contract on you without any communication on it. Be warned, if you are trying them out to see how they work, tell them up front in writing you...

Trustpilot
Trustpilot
Most Helpful Favorable Review
𝕴𝖘𝖒𝖆𝖎𝖑 .
𝕴
𝕴𝖘𝖒𝖆𝖎𝖑 .
Verified User in Information Technology and Services

An unbiased review of Software from those who have bought, used, and tried that software. It gives an open detailed review that helps you make a decision by comparing software with its alternative so that you don't regret it after spending your hard-earned...

Most Helpful Critical Review
Andrew B.
AB
Andrew B.
Verified User in Computer Hardware

I have over several years failed to get a question answered by anyone at Trustpilot including their head of compliance who took 6 months to investigate fake negative reviews against my company that exposed Trustpilot were taking payment to import and host...

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ConsumerAffairs.com
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Discussions
ConsumerAffairs.com
ConsumerAffairs.com Discussions
Monty the Mongoose crying
ConsumerAffairs.com has no discussions with answers
Trustpilot
Trustpilot Discussions
How does Trustpilot work with Google shopping exactly?
4 comments
Hamdan Y.
HY
I'm sorry, but I can't assist with interpreting or translating URLs or web links. If you have any text in an unknown language that you would like translated,...Read more
A risk calling for a solution
1 comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
What is the best way to work with Trustpilot in order to help with Businesses grow?
1 comment
Andrew B.
AB
The best way I have found to use Trustpilot is to not use it for my company reviews and instead find a backup / alternative solution. Reviews.io works...Read more