Compare ConnectWise Automate and Kaseya VSA 
- Users report that Kaseya VSA excels in Device Management with a score of 8.2, while ConnectWise Automate shines even brighter with a remarkable score of 9.5, indicating a more robust capability in managing devices effectively.
- Reviewers mention that Kaseya VSA's Ease of Setup is rated at 7.1, which is higher than ConnectWise Automate's 6.5, suggesting that Kaseya VSA may offer a more user-friendly initial setup experience.
- G2 users highlight that ConnectWise Automate has superior Remote Monitoring capabilities, scoring 9.4 compared to Kaseya VSA's 8.5, indicating a more comprehensive monitoring solution that users find beneficial.
- Users on G2 report that Kaseya VSA's Quality of Support is rated at 7.4, slightly lower than ConnectWise Automate's 7.5, suggesting that both products provide solid support, but ConnectWise may have a slight edge in customer service.
- Reviewers say that ConnectWise Automate's Patch Management is rated at 9.0, outperforming Kaseya VSA's 8.0, which indicates that users find ConnectWise's patching process more efficient and reliable.
- Users report that Kaseya VSA's Ticketing system is rated at 6.5, which falls short compared to ConnectWise Automate's impressive score of 8.2, highlighting a significant difference in the effectiveness of their service management features.
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...
The versatility of the solution is its best asset. This tool allows for robust remote desktop, centralized AV, Windows Update Management and scripted self healing interventions.
The security and the guidance to secure our own server. They got HACKED and the security holes were known for quite a while. On the day of the hack only an email was sent, no phone call, telling us to shut down our server. We couldn't bring it up for 2...
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
The versatility of the solution is its best asset. This tool allows for robust remote desktop, centralized AV, Windows Update Management and scripted self healing interventions.
Documentation is sometimes lacking, and difficult to locate when it comes to very specific issues, and support is terrible. I put in a support request over 2 weeks ago, for what should've been a quick response. When I contact support they say a support...
The security and the guidance to secure our own server. They got HACKED and the security holes were known for quite a while. On the day of the hack only an email was sent, no phone call, telling us to shut down our server. We couldn't bring it up for 2...
