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- ConnectWise RMM
- ConnectWise Automate-vs-ConnectWise RMM
Compare ConnectWise Automate and ConnectWise RMM 
At a Glance
Market Segments
Small-Business (67.2% of reviews)
Small-Business (72.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ConnectWise Automate
Star Rating
(130)4.1 out of 5
Market Segments
Small-Business (67.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ConnectWise AutomateConnectWise RMM
Star Rating
(27)4.2 out of 5
Market Segments
Small-Business (72.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise Automate excels in Device Management with a score of 9.5, highlighting its robust capabilities in managing a wide range of devices efficiently, while ConnectWise RMM, with a score of 8.4, is noted for being less comprehensive in this area.
- Reviewers mention that the Remote Access feature in ConnectWise Automate is particularly strong, scoring 9.8, which allows for seamless connections to client systems, whereas ConnectWise RMM, scoring 8.2, has been described as less intuitive in its remote access functionalities.
- G2 users indicate that ConnectWise Automate's Asset Management capabilities are superior, with a score of 9.0, providing detailed tracking and reporting features that users find invaluable, while ConnectWise RMM, scoring 8.1, lacks some of the depth in asset tracking that Automate offers.
- Users on G2 report that ConnectWise Automate's Patch Management feature, scoring 9.0, is highly effective, allowing for automated updates and compliance checks, whereas ConnectWise RMM, with a score of 8.0, is seen as less efficient in managing patches.
- Reviewers mention that the Ease of Use for ConnectWise RMM is rated higher at 8.3, making it more accessible for new users, while ConnectWise Automate, with a score of 7.3, has a steeper learning curve that some users find challenging.
- Users say that ConnectWise Automate has a better overall score in meeting requirements at 8.5, indicating it aligns more closely with user needs, while ConnectWise RMM, at 7.9, is perceived as slightly less effective in fulfilling specific user requirements.
Pricing
Entry-Level Pricing
ConnectWise Automate
No pricing availableConnectWise RMM
No pricing availableFree Trial
ConnectWise Automate
No trial information availableConnectWise RMM
Free Trial is available
Ratings
Meets Requirements
8.5
103
7.9
21
Ease of Use
7.3
104
8.3
21
Ease of Setup
6.5
66
7.7
17
Ease of Admin
7.2
63
7.8
17
Quality of Support
7.5
98
7.4
18
Has the product been a good partner in doing business?
7.8
64
8.4
17
Product Direction (% positive)
6.9
102
7.2
21
Features by Category
Administration
9.5
21
|
Verified
8.4
19
8.9
14
|
Verified
Feature Not Available
9.0
21
|
Verified
8.1
19
Monitoring and Management
9.4
21
|
Verified
8.7
19
9.0
20
8.2
19
8.9
19
|
Verified
7.7
20
9.0
20
|
Verified
8.0
19
Organization
8.7
19
|
Verified
7.8
18
Service Management
Feature Not Available
7.6
18
9.8
20
|
Verified
8.2
20
8.8
19
|
Verified
7.9
19
Categories
Categories
Shared Categories
ConnectWise Automate and ConnectWise RMM are categorized as Remote Monitoring & Management (RMM)
Unique Categories
ConnectWise Automate has no unique categories
ConnectWise RMM has no unique categories
Reviews
Reviewers' Company Size
ConnectWise Automate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
66.4%
Computer & Network Security
6.6%
Computer Networking
4.1%
Construction
2.5%
Computer Software
2.5%
Other
18.0%
Information Technology and Services
76.0%
Computer & Network Security
8.0%
Government Administration
4.0%
Facilities Services
4.0%
Construction
4.0%
Other
4.0%
Most Helpful Reviews
ConnectWise Automate
Most Helpful Favorable Review
Stana S.
Verified User in Computer & Network Security
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Most Helpful Critical Review
Alex F.
Verified User in Information Technology and Services
You MUST customize the heck out of Labtech. Their out of the box experience and basic design has been flawed by their acquisition by ConnectWise, and the mentality that "everything is a ticket". This creates so much noise that you can't tell the good...
ConnectWise RMM
Most Helpful Favorable Review
Verified User in Computer & Network Security
Provides daily maintenance. Easy to use and provides great alerting and reporting and remote access.
Most Helpful Critical Review
Arthur T.
Verified User in Information Technology and Services
Pricing punished you for making your life easier.
Stana S.
Verified User in Computer & Network Security
Ability to view information about systems without logging into them. Integration with ConnectWise Auto remediation of some issues. Reports to clients are quick and easy. I have clients ask for asset summaries often and it take about 3 click and I have a...
Verified User in Computer & Network Security
Provides daily maintenance. Easy to use and provides great alerting and reporting and remote access.
Alex F.
Verified User in Information Technology and Services
You MUST customize the heck out of Labtech. Their out of the box experience and basic design has been flawed by their acquisition by ConnectWise, and the mentality that "everything is a ticket". This creates so much noise that you can't tell the good...
Arthur T.
Verified User in Information Technology and Services
Pricing punished you for making your life easier.
Discussions
What is the best way to create a new user on a computer already in connectwise automate?
1 comment
RG
A variable and PowerShell script.Read more
ConnectWise Automate has no more discussions with answers
What is Continuum desktop agent?
1 comment
NK
Based on my knowledge, Continuum is a platform that offers solutions for managing IT services and delivery. The Continuum Desktop Agent is a component of...Read more
ConnectWise RMM has no more discussions with answers
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