Compare Connecteam and Crew Software 
At a Glance
Market Segments
Small-Business (84.4% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
Connecteam
Star Rating
(2,179)4.6 out of 5
Market Segments
Small-Business (84.4% of reviews)
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansCrew
Star Rating
(54)4.2 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CrewSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Connecteam excels in its "Quality of Support" with a score of 9.2, while Crew falls short with a score of 8.1. Reviewers mention that Connecteam's support team is responsive and helpful, making it easier for small businesses to resolve issues quickly.
- Reviewers mention that Connecteam's "Ease of Use" is rated at 9.1, significantly higher than Crew's 8.7. Users say that Connecteam's intuitive interface allows for a smoother onboarding process, which is particularly beneficial for teams with varying tech skills.
- G2 users highlight that Connecteam offers superior "Ticket Creation User Experience" with a score of 9.1 compared to Crew's lack of a specific score. Users report that Connecteam's ticketing system is straightforward and user-friendly, enhancing overall productivity.
- Users on G2 mention that Crew shines in "Instant Messaging" with a score of 9.5, while Connecteam scores 8.3. Reviewers say that Crew's messaging features are robust, allowing for seamless communication among team members, which is crucial for real-time collaboration.
- Reviewers say that Connecteam's "Mobile Application" is rated at 9.1, which is on par with Crew's 9.5. However, users report that Connecteam's mobile app offers a more comprehensive set of features, making it easier for frontline workers to manage tasks on the go.
- Users report that Connecteam's "Product Direction" is rated at 9.7, indicating a strong commitment to continuous improvement, while Crew's score of 8.8 suggests room for growth. Reviewers mention that Connecteam frequently updates its features based on user feedback, enhancing the overall user experience.
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Pricing
Entry-Level Pricing
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
Crew
No pricing availableFree Trial
Connecteam
Free Trial is available
Crew
No trial information availableRatings
Meets Requirements
9.0
2,076
8.6
41
Ease of Use
9.1
2,126
8.7
41
Ease of Setup
9.0
2,005
8.4
20
Ease of Admin
9.1
1,839
8.4
19
Quality of Support
9.2
1,727
8.1
36
Has the product been a good partner in doing business?
9.3
1,757
8.3
17
Product Direction (% positive)
9.6
2,090
8.8
38
Features by Category
Ticket and Case Management
9.2
43
Not enough data
9.1
42
Not enough data
9.1
41
Not enough data
9.0
41
Not enough data
Feature Not Available
Not enough data
8.9
41
Not enough data
9.0
41
Not enough data
8.8
42
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.6
42
Not enough data
Feature Not Available
Not enough data
9.1
41
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.3
71
Not enough data
Feature Not Available
Not enough data
9.3
69
Not enough data
8.7
69
Not enough data
8.9
67
Not enough data
8.9
69
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.7
887
Not enough data
Logistics
8.7
853
Not enough data
8.6
847
Not enough data
8.4
868
Not enough data
Management
8.9
861
Not enough data
9.0
860
Not enough data
8.8
860
Not enough data
9.1
876
Not enough data
9.1
870
Not enough data
9.1
882
Not enough data
8.6
835
Not enough data
Monitoring
8.4
843
Not enough data
8.5
835
Not enough data
8.1
811
Not enough data
Business Instant Messaging
8.8
322
Not enough data
9.1
333
Not enough data
8.7
319
Not enough data
Business Instant Messaging
7.7
300
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
9.1
322
Not enough data
8.9
317
Not enough data
7.9
307
Not enough data
Generative AI - Business Instant Messaging
7.3
230
Not enough data
AI - Business Instant Messaging
7.3
227
Not enough data
7.5
229
Not enough data
7.1
227
Not enough data
7.4
228
Not enough data
Platform
9.4
27
Not enough data
9.4
27
Not enough data
Feature Not Available
Not enough data
9.3
27
Not enough data
9.3
27
Not enough data
9.4
27
Not enough data
9.4
26
Not enough data
9.1
26
Not enough data
Platform Basics
8.4
25
Not enough data
9.7
28
Not enough data
8.9
26
Not enough data
Platform Data
9.4
26
Not enough data
8.8
28
Not enough data
Platform Additional Functionality
9.2
26
Not enough data
9.3
26
Not enough data
8.6
26
Not enough data
Platform Basics
8.7
30
Not enough data
7.8
30
Not enough data
Back Office
7.0
30
Not enough data
8.7
29
Not enough data
8.1
32
Not enough data
Feature Not Available
Not enough data
Front of Office
5.7
27
Not enough data
Feature Not Available
Not enough data
5.7
28
Not enough data
4.8
27
Not enough data
Platform Data
Feature Not Available
Not enough data
Generative AI
6.0
26
Not enough data
5.6
26
Not enough data
Guide Options
8.0
295
Not enough data
8.3
304
Not enough data
8.5
308
Not enough data
8.9
316
Not enough data
9.0
313
Not enough data
Guide Tools
8.5
296
Not enough data
8.5
300
Not enough data
8.6
297
Not enough data
8.5
295
Not enough data
Access Options
8.2
288
Not enough data
9.0
304
Not enough data
8.8
295
Not enough data
Functionality
7.9
216
Not enough data
8.9
231
Not enough data
8.6
223
Not enough data
8.5
222
Not enough data
Management
8.7
227
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
8.3
207
Not enough data
Information Distribution
8.6
961
Not enough data
7.9
934
Not enough data
8.9
971
Not enough data
Feature Not Available
Not enough data
8.3
924
Not enough data
Employee Engagement
8.7
964
Not enough data
8.9
948
Not enough data
9.0
943
Not enough data
8.0
910
Not enough data
9.1
968
Not enough data
8.9
761
Not enough data
8.2
720
Not enough data
9.0
755
Not enough data
User Experience & Accessibility - Employee Communications
8.8
721
Not enough data
8.6
720
Not enough data
8.2
699
Not enough data
8.5
718
Not enough data
Content Distribution - Employee Communications
8.6
722
Not enough data
7.8
696
Not enough data
7.9
703
Not enough data
Additional Features - Employee Communications
8.3
709
Not enough data
8.2
707
Not enough data
7.9
694
Not enough data
Platform Basics
8.5
1027
7.6
7
9.1
1063
8.0
10
9.1
1064
8.0
10
Platform Content
8.5
1038
8.9
6
8.3
1007
9.1
9
8.3
1024
8.7
9
Platform Additional Functionality
7.9
924
7.6
7
9.1
1029
8.5
9
Feature Not Available
Not enough data
8.7
1024
7.5
8
Feature Not Available
8.1
6
Platform Basics
8.9
271
Not enough data
9.2
268
Not enough data
9.3
263
Not enough data
Platform Content
8.8
264
Not enough data
8.7
258
Not enough data
8.8
266
Not enough data
Platform Additional Functionality
8.2
254
Not enough data
9.3
263
Not enough data
7.6
254
Not enough data
9.1
257
Not enough data
8.6
262
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Before the Job
8.2
163
Not enough data
8.6
159
Not enough data
8.9
165
Not enough data
7.5
154
Not enough data
On the Job
8.7
162
Not enough data
9.2
166
Not enough data
7.7
157
Not enough data
7.0
154
Not enough data
7.0
150
Not enough data
After the Job
8.2
160
Not enough data
8.2
155
Not enough data
6.1
146
Not enough data
6.5
152
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.8
66
Not enough data
8.7
64
Not enough data
8.6
64
Not enough data
8.3
64
Not enough data
8.6
63
Not enough data
9.0
65
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.2
68
Not enough data
9.3
66
Not enough data
9.1
67
Not enough data
8.9
69
Not enough data
Operations - Frontline Worker Communication Platforms
9.0
66
Not enough data
8.5
64
Not enough data
8.8
65
Not enough data
8.7
65
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
8.7
5
8.8
528
7.2
6
8.3
520
8.0
5
Platform Content
8.4
510
Not enough data
8.4
509
Not enough data
8.4
503
7.3
5
Feature Not Available
Not enough data
Platform Additional Functionality
8.7
507
7.2
6
8.4
503
7.3
5
8.8
534
8.9
6
8.5
507
7.0
5
Platform
8.7
930
8.3
5
7.7
867
Not enough data
8.0
868
Not enough data
9.0
917
Not enough data
9.1
924
7.7
5
9.2
895
9.3
5
8.7
896
Not enough data
9.0
916
8.0
5
Time Tracking
9.2
889
Not enough data
9.0
880
Not enough data
8.6
840
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
9.3
883
Not enough data
Administration
Feature Not Available
Not enough data
8.8
863
Not enough data
8.8
888
Not enough data
8.6
873
Not enough data
9.0
863
Not enough data
Platform
8.7
864
Not enough data
7.9
771
Not enough data
8.2
814
Not enough data
9.1
856
Not enough data
9.1
848
Not enough data
Feature Not Available
Not enough data
Platform
8.7
930
8.3
5
7.7
867
Not enough data
8.0
868
Not enough data
9.0
917
Not enough data
9.1
924
7.7
5
9.2
895
9.3
5
8.7
896
Not enough data
9.0
916
8.0
5
Workforce Management Platform Features
Feature Not Available
7.0
5
9.2
510
9.3
5
9.1
520
8.0
5
8.8
514
8.7
5
8.5
508
6.7
5
Feature Not Available
Not enough data
8.6
489
7.7
5
9.0
505
7.0
5
9.0
495
9.0
5
9.3
512
9.3
5
Categories
Categories
Shared Categories
Connecteam and Crew are categorized as Frontline Worker Communication Platforms, Employee Scheduling, Employee Engagement, and Workforce Management
Unique Categories
Connecteam is categorized as Employee Communications, Business Instant Messaging, Geofencing, Work Instructions, Restaurant Scheduling, HIPAA Compliant Messaging, Time & Attendance, Employee Recognition, Employee Intranet, Restaurant Management, Cleaning Services, Time Tracking, Field Service Management, and Help Desk
Crew has no unique categories
Reviews
Reviewers' Company Size
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crew
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.5%
Retail
5.7%
Hospital & Health Care
5.5%
Health, Wellness and Fitness
4.3%
Hospitality
4.2%
Other
67.7%
Food & Beverages
16.7%
Restaurants
13.0%
Retail
11.1%
Education Management
5.6%
Hospitality
3.7%
Other
50.0%
Most Helpful Reviews
Connecteam
Most Helpful Favorable Review
Heidi J.
Verified User in Construction
That it is easy and effective for all users
Most Helpful Critical Review
David E.
Verified User in Sporting Goods
The software lags badly and has been super buggy. The chat tool especially is missing features that I would consider necessary, especially being able to mark items unread and to set reminders. The search function is also not great.
Crew
Most Helpful Favorable Review
Danielle R.
Verified User in Restaurants
I like that I can get a message out to our team in seconds, and if I need to, I can add a required response. Every team member can get the source's message, so there is no confusion or missed communication because the employee wasn't working or they weren't...
Most Helpful Critical Review
Brieonna L.
Verified User in Food & Beverages
I don't think there was anything I didn't like about it.
Heidi J.
Verified User in Construction
That it is easy and effective for all users
Danielle R.
Verified User in Restaurants
I like that I can get a message out to our team in seconds, and if I need to, I can add a required response. Every team member can get the source's message, so there is no confusion or missed communication because the employee wasn't working or they weren't...
David E.
Verified User in Sporting Goods
The software lags badly and has been super buggy. The chat tool especially is missing features that I would consider necessary, especially being able to mark items unread and to set reminders. The search function is also not great.
Brieonna L.
Verified User in Food & Beverages
I don't think there was anything I didn't like about it.
Alternatives
Discussions
Can employees log in from a desktop computer/laptop?
2 comments
BT
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
Is a phone number mandatory for each employee?
2 comments
BT
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
Are annual plans paid in advance?
2 comments
BT
Certainly! Please provide the text in the Unknown Language that you would like translated into English.Read more
Is the crew app safe?
1 comment
AB
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Crew has no more discussions with answers
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