Compare CometChat and Sendbird 
- Users report that CometChat excels in its Pop-up Chat feature, scoring a remarkable 9.7, which enhances user engagement significantly compared to Sendbird's score of 8.9.
- Reviewers mention that CometChat's Targeted Emails functionality is highly effective, achieving a score of 9.5, while Sendbird lags behind at 7.9, indicating a stronger capability in personalized communication.
- G2 users highlight the superior Customization options in CometChat, with a score of 9.8, allowing for tailored user experiences, whereas Sendbird's score of 8.7 suggests less flexibility in this area.
- Users on G2 report that CometChat's Conversation Archiving feature is robust, scoring 9.8, which is crucial for maintaining records, while Sendbird's score of 8.0 indicates a less comprehensive solution.
- Reviewers mention that CometChat's Lead Development capabilities are impressive, scoring 9.8, which is significantly higher than Sendbird's 7.8, showcasing CometChat's strength in nurturing potential customers.
- Users say that CometChat's Knowledge Base feature is highly rated at 9.8, providing excellent support resources, while Sendbird's score of 8.3 suggests it may not offer as extensive a knowledge repository.
- Messaging essentials
- Basic moderation
- Ticketed support
Constant updates and new features are always available.
The lack of real support and the fact that it actually doesn't work as advertised , their integration with some of the scripts they say it works with just breaks a lots of the site functionality. On our site it breaks some of the SE functions (forums...
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate...
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and...
Constant updates and new features are always available.
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate...
The lack of real support and the fact that it actually doesn't work as advertised , their integration with some of the scripts they say it works with just breaks a lots of the site functionality. On our site it breaks some of the SE functions (forums...
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and...
