Compare Cloudbeds and Visual Matrix PMS 
At a Glance
Market Segments
Small-Business (82.9% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cloudbeds
Star Rating
(37)4.2 out of 5
Market Segments
Small-Business (82.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CloudbedsVisual Matrix PMS
Star Rating
(10)4.6 out of 5
Market Segments
Small-Business (80.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Visual Matrix PMSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cloudbeds excels in its Calendar feature, scoring a remarkable 9.5, which allows for seamless management of bookings and availability. In contrast, Visual Matrix PMS also shines in this area with the same score, but users mention that Cloudbeds offers a more intuitive interface for navigating the calendar.
- Reviewers mention that Cloudbeds has a strong Inventory Management score of 8.9, which is particularly beneficial for small businesses managing multiple room types. Visual Matrix PMS, while scoring slightly lower at 8.3, is noted for its robust reporting capabilities, although users feel it could improve in user-friendliness.
- G2 users highlight that Cloudbeds' Quality of Support is rated at 8.3, with many reviewers praising the responsiveness and helpfulness of the support team. Conversely, Visual Matrix PMS boasts a higher score of 9.2, with users reporting exceptional support experiences, particularly in resolving complex issues quickly.
- Users on G2 indicate that Cloudbeds' Reporting & Analytics feature scores a 7.3, which some find lacking in depth compared to Visual Matrix PMS, which has a lower score of 6.2. Reviewers mention that Visual Matrix PMS provides more customizable reporting options, although they note that the interface can be less intuitive.
- Reviewers say that Cloudbeds offers better automation features, scoring 8.3, which helps streamline operations for small businesses. In contrast, Visual Matrix PMS scores lower at 7.3, with users expressing a desire for more advanced automation capabilities to enhance efficiency.
- Users report that Cloudbeds has a strong focus on integrations, scoring 8.2, which allows for easy connection with various third-party applications. Visual Matrix PMS, however, has a lower score of 7.3 in this area, with reviewers mentioning that while it has essential integrations, it lacks the breadth that Cloudbeds offers.
Pricing
Entry-Level Pricing
Cloudbeds
No pricing availableVisual Matrix PMS
No pricing availableFree Trial
Cloudbeds
No trial information availableVisual Matrix PMS
No trial information availableRatings
Meets Requirements
8.4
29
8.3
8
Ease of Use
8.6
30
9.4
8
Ease of Setup
7.9
21
Not enough data
Ease of Admin
8.1
19
Not enough data
Quality of Support
8.3
29
9.2
8
Has the product been a good partner in doing business?
8.4
19
Not enough data
Product Direction (% positive)
9.1
27
8.5
8
Features by Category
Administration
8.2
19
Not enough data
8.9
18
Not enough data
8.3
17
Not enough data
9.5
17
Not enough data
7.3
18
Not enough data
Booking Management
8.5
10
Not enough data
8.5
11
Not enough data
7.0
10
Not enough data
Booking Management
8.6
18
Not enough data
7.8
18
Not enough data
8.0
18
Not enough data
Administration
8.3
10
Not enough data
7.3
11
Not enough data
7.3
10
Not enough data
6.2
10
Not enough data
9.5
10
Not enough data
Marketing
6.3
17
Not enough data
7.0
15
Not enough data
Marketing
6.3
10
Not enough data
5.8
10
Not enough data
Rate Management
6.9
8
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Data Tools
6.9
7
Not enough data
7.4
7
Not enough data
7.5
6
Not enough data
User Tools
7.3
5
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
Property Management
8.5
12
Not enough data
7.4
12
Not enough data
6.7
11
Not enough data
8.2
10
Not enough data
Guest Management
8.3
11
Not enough data
6.0
10
Not enough data
5.8
10
Not enough data
Staff Management
6.5
10
Not enough data
4.8
10
Not enough data
Platform
6.2
11
Not enough data
8.2
13
Not enough data
Categories
Categories
Shared Categories
Cloudbeds and Visual Matrix PMS are categorized as Hotel Revenue Management Systems (RMS) and Hotel Management
Unique Categories
Cloudbeds is categorized as Channel Management and Hotel Reservations
Visual Matrix PMS has no unique categories
Reviews
Reviewers' Company Size
Cloudbeds
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Visual Matrix PMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
88.6%
Leisure, Travel & Tourism
11.4%
‐
‐
‐
Other
0.0%
Hospitality
100.0%
‐
‐
‐
‐
Other
0.0%
Most Helpful Reviews
Cloudbeds
Most Helpful Favorable Review
Isaac V.
Verified User in Leisure, Travel & Tourism
The way I can edit my settings flexibly and easily, once configured, attending to my clients becomes very quick and satisfactory. The calendar informs me of current and future availability. The customer support within the possibilities is also fast and they...
Most Helpful Critical Review
Roger A.
Verified User in Hospitality
I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They...
Visual Matrix PMS
Most Helpful Favorable Review
Verified User in Hospitality
Its simple and easy to use quick check in easy night audit. Very user friendly
Most Helpful Critical Review
Isaac V.
Verified User in Leisure, Travel & Tourism
The way I can edit my settings flexibly and easily, once configured, attending to my clients becomes very quick and satisfactory. The calendar informs me of current and future availability. The customer support within the possibilities is also fast and they...
Verified User in Hospitality
Its simple and easy to use quick check in easy night audit. Very user friendly
Roger A.
Verified User in Hospitality
I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They...
Alternatives
Discussions
What is Cloudbeds system?
1 comment
VT
One platform designed to help you grow revenue, save time, and increase guest satisfaction.Read more
What are the functions of PMS?
1 comment
VT
View real-time data of the day’s arrivals, departures, and reservations.Read more
Cloudbeds has no more discussions with answers
Visual Matrix PMS has no discussions with answers
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