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At a Glance
Market Segments
Small-Business (79.1% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$25.00 1 User Per Month
Close
Star Rating
(1,944)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(25,302)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Close excels in ease of use, scoring 9.2 compared to Salesforce Sales Cloud's 8.2. Reviewers mention that Close's intuitive interface allows for quicker onboarding and less training time, making it particularly appealing for small businesses.
- Reviewers mention that Close offers superior quality of support, with a score of 9.3 versus Salesforce's 8.1. Users on G2 highlight the responsiveness and helpfulness of Close's support team, which is crucial for businesses that need immediate assistance.
- Users say that Close shines in lead management, scoring 9.2 compared to Salesforce's 8.5. Reviewers mention that Close's streamlined lead tracking and follow-up features make it easier to convert leads into customers, which is vital for small businesses focused on growth.
- G2 users report that Close has a more affordable entry-level price starting at $9.00, compared to Salesforce's $25.00. This pricing structure is particularly attractive for small businesses looking to maximize their budget while still accessing robust CRM features.
- Reviewers mention that Close's performance and reliability score of 9.1 outshines Salesforce's 8.7. Users report that Close's system is consistently stable, which is essential for maintaining productivity in fast-paced sales environments.
- Users on G2 highlight that Close's email tracking and automation features score 9.1, while Salesforce's score is 8.5. Reviewers say that Close's automation capabilities allow for more efficient communication with prospects, enhancing overall sales effectiveness.
Pricing
Entry-Level Pricing
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- Only 1 user allowed
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Close
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.1
1,722
8.8
13,792
Ease of Use
9.2
1,762
8.2
17,772
Ease of Setup
9.0
1,099
7.8
8,737
Ease of Admin
9.0
562
7.9
4,442
Quality of Support
9.3
1,540
8.1
12,030
Has the product been a good partner in doing business?
9.3
557
8.4
4,405
Product Direction (% positive)
9.5
1,734
8.2
13,466
Features by Category
Sales Force Automation
9.0
1348
|
Verified
8.8
9451
|
Verified
Feature Not Available
8.3
6390
|
Verified
9.0
1353
|
Verified
8.7
9173
|
Verified
9.0
1378
|
Verified
8.3
9430
|
Verified
8.3
1165
8.0
7312
|
Verified
9.1
1302
|
Verified
8.2
7603
|
Verified
8.4
1122
8.0
6751
|
Verified
8.3
1130
8.1
6651
|
Verified
8.4
1161
8.3
7402
|
Verified
Marketing Automation
8.7
1256
8.0
6663
|
Verified
8.5
1217
8.1
6985
|
Verified
9.2
1331
8.5
8012
|
Verified
8.2
1132
7.9
5423
Customer Support
8.7
1214
|
Verified
8.3
6808
|
Verified
8.7
1226
|
Verified
8.1
6381
|
Verified
8.7
1260
|
Verified
8.2
6778
|
Verified
8.7
1249
|
Verified
8.0
5494
|
Verified
8.6
1198
|
Verified
8.2
5984
|
Verified
Reporting & Analytics
8.7
1256
|
Verified
8.5
8930
|
Verified
8.8
1280
|
Verified
8.5
9117
|
Verified
8.2
1141
8.2
7425
|
Verified
Mobile & Social
8.2
1074
7.9
5613
|
Verified
7.9
1096
7.8
5245
|
Verified
8.2
1086
7.7
6093
|
Verified
Platform
8.7
1193
|
Verified
8.5
3585
|
Verified
8.8
1208
|
Verified
8.5
3592
|
Verified
8.9
1196
8.6
3618
|
Verified
8.5
1123
8.4
2895
|
Verified
8.0
1070
|
Verified
8.5
3168
|
Verified
8.4
1097
8.1
3189
|
Verified
9.1
1208
|
Verified
8.7
3592
|
Verified
8.4
1115
8.1
3023
Integration
8.8
1123
|
Verified
8.5
2599
|
Verified
8.7
1126
|
Verified
8.5
3051
|
Verified
8.5
1059
|
Verified
8.5
2890
|
Verified
Generative AI
Feature Not Available
7.6
882
Agentic AI - CRM
8.5
82
7.9
244
8.5
80
7.9
244
8.6
80
8.2
241
8.5
81
8.0
238
8.7
81
8.0
236
8.8
80
8.1
238
8.7
80
8.2
240
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
133
8.6
271
8.6
133
8.8
293
9.0
140
8.8
315
8.6
134
8.6
289
Organization
9.2
136
8.9
350
8.9
133
8.8
341
8.9
133
8.8
335
Performance Analysis
8.2
127
8.4
283
8.9
134
8.8
306
Sales Analysis
8.3
134
8.4
284
8.6
134
8.8
298
Generative AI
8.4
82
8.5
123
8.7
82
8.4
123
Agentic AI - AI Sales Assistant
9.8
9
9.1
26
9.6
9
9.0
26
9.4
9
8.9
25
9.4
9
9.0
24
9.8
8
9.2
25
8.9
9
9.1
25
9.8
8
9.1
25
Integrated Workflows
9.1
220
8.7
519
9.1
222
8.5
511
9.0
214
8.1
467
8.7
211
8.1
462
9.0
217
8.9
521
9.0
221
8.4
470
8.9
220
8.6
483
Repeatability and Reportability
8.6
215
8.4
484
8.9
215
8.7
502
8.9
205
8.7
498
8.3
203
8.4
484
7.8
201
7.8
418
AI and Automation
8.2
194
8.5
463
8.1
197
8.4
470
8.2
190
8.3
429
7.9
198
8.0
433
7.8
196
7.8
415
Generative AI
8.0
197
7.4
269
Agentic AI - Sales Engagement
8.5
32
8.3
89
8.5
32
8.5
90
8.6
32
8.6
87
8.3
31
8.4
89
8.8
31
8.3
89
8.8
32
8.3
89
8.9
32
8.5
88
Dialing Options
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Not enough data
Agent Tools
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Not enough data
Automation
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Not enough data
Agentic AI - Auto Dialer
8.8
21
Not enough data
8.8
21
Not enough data
AI Capabilities - Auto Dialer
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Not enough data
Call Analytics
Not enough data
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Agent Performance Management
Not enough data
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Generative AI
Not enough data
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Text Messaging
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Not enough data
Channels
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Not enough data
Design
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Not enough data
Generative AI
8.3
103
Not enough data
8.8
102
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Platform
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Not enough data
Generative AI
9.1
37
Not enough data
Workforce Management
9.3
38
Not enough data
9.1
37
Not enough data
Call Center Infrastructure (CCI)
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Not enough data
Administrative
9.7
40
Not enough data
9.2
39
Not enough data
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Territory Management - Sales Planning
Not enough data
8.6
166
Not enough data
8.5
171
Quota & Capacity Management - Sales Planning
Not enough data
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Agentic AI - Sales Planning
Not enough data
8.5
57
Not enough data
8.5
56
Agentic AI - Lead Scoring
Not enough data
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Attribution
Not enough data
8.9
447
Not enough data
8.9
451
Not enough data
8.6
433
Discovery
Not enough data
8.9
454
Not enough data
8.6
449
Not enough data
8.6
431
Management
Not enough data
8.5
419
Not enough data
8.7
437
Platform
Not enough data
8.6
429
Not enough data
8.6
429
Agentic AI - Sales Performance Management
Not enough data
8.5
74
Not enough data
8.6
74
Not enough data
8.6
75
Incentives
Not enough data
8.2
438
Not enough data
8.4
501
Not enough data
8.0
436
Not enough data
8.6
513
Personalization
Not enough data
8.6
482
Not enough data
8.8
559
Not enough data
8.9
591
Not enough data
8.6
536
Administrative
Not enough data
8.8
564
Not enough data
8.5
527
Not enough data
8.4
508
Agentic AI - Email Tracking
8.7
22
8.2
65
8.3
22
8.4
63
8.1
20
8.4
63
8.3
21
8.3
64
8.2
21
8.4
64
8.1
20
8.3
63
8.2
21
8.4
66
Analytics
8.6
488
8.3
570
Feature Not Available
8.4
578
Feature Not Available
8.4
592
Customizations
9.0
496
8.7
622
9.2
496
8.5
590
8.8
521
8.6
626
8.6
477
8.4
571
9.2
519
8.4
599
Generative AI
Feature Not Available
7.5
292
Agentic AI - Sales Analytics
9.0
17
8.3
80
8.9
17
8.6
79
8.8
16
8.3
79
9.0
17
8.3
79
8.4
17
8.3
79
Data Sourcing
8.5
163
8.5
965
8.7
163
8.7
996
8.5
163
8.3
900
8.8
166
8.7
1027
8.6
160
8.6
960
Predictive Analytics
8.6
160
8.4
942
8.7
160
8.6
955
8.3
155
8.1
853
8.4
158
8.3
893
Sales Management
9.1
161
8.7
982
8.3
157
8.1
856
8.8
156
8.6
977
9.2
161
8.8
1045
Agentic AI - Outbound Call Tracking
8.5
24
8.5
38
8.4
24
8.5
39
Calling
9.2
664
8.5
186
Feature Not Available
8.4
177
9.0
645
8.7
186
9.3
659
8.7
183
8.9
29
8.8
43
Contacts
8.8
655
8.8
177
8.7
618
8.7
180
9.0
653
8.7
182
Insights
9.3
676
9.1
187
9.0
630
8.9
183
8.7
592
8.3
179
9.0
652
8.5
189
8.8
631
8.4
183
9.0
28
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Content Management
Not enough data
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Analytics
Not enough data
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Revenue Enablement - Sales Enablement
Not enough data
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
Categories
Categories
Shared Categories
Close and Salesforce Sales Cloud are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, and CRM
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Call Center Infrastructure (CCI), and Auto Dialer
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Coaching, Sales Enablement, Sales Planning, Lead Scoring, Sales Performance Management, Revenue Operations & Intelligence (RO&I), and Location Intelligence
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.1%
Computer Software
8.6%
Real Estate
8.2%
Financial Services
6.6%
Information Technology and Services
5.4%
Other
56.0%
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Discussions
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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