The classy staff is extremely accessible. I've never waited more than a day for a response to a customer support question and they've always been super responsive to needs. It's also just the best platform functionally that I've ever worked with.
The UX is actually clunky and confusing. The donor management system is pretty simplistic, and doesn't show a 360 view of the user. Most importantly, the platform is never working at its fullest capacity. Donors weren't syncing to Mailchimp, then the...
Responsiveness to questions I have on designing the portal. Always a professional on the other end of the phone that is committed to helping me.
It is not user friendly for creating new event tickets, the only way to create a new ticket is by cloning other tickets, which is not intuitive on the site. I have to create and recreate tickets for the same purpose almost every time I use the software.
The classy staff is extremely accessible. I've never waited more than a day for a response to a customer support question and they've always been super responsive to needs. It's also just the best platform functionally that I've ever worked with.
Responsiveness to questions I have on designing the portal. Always a professional on the other end of the phone that is committed to helping me.
The UX is actually clunky and confusing. The donor management system is pretty simplistic, and doesn't show a 360 view of the user. Most importantly, the platform is never working at its fullest capacity. Donors weren't syncing to Mailchimp, then the...
It is not user friendly for creating new event tickets, the only way to create a new ticket is by cloning other tickets, which is not intuitive on the site. I have to create and recreate tickets for the same purpose almost every time I use the software.