Bonterra OneCause Reviews & Product Details

The Fundraising Platform is pretty easy to use once you learn it. Updates are always being made and you guys seem to listen to customer feedback. Review collected by and hosted on G2.com.

Go back to dedicated sales reps for customers. It was easier, better service, more personable. Didn't always have to explain everything to each person you speak to. Also, offer the ability to always be able to sort supporters by last name. When trying to pair people up for bidder number sharing in Event Supporters, you should be able to sort by last name. This would make it so much easier. Also would love the ability to be able to reclass donations - if a donor made a purchase, but later decided they wanted it to be a donation instead of a purchase, the ability to reallocate it would be helpful. Often, sponsors accidentally pay as a donation, but then I cannot move it. It skews my analytics.

Also in the P2P platform, it would be so helpful if it were more like the fundraising platform for reporting and data analysis. Review collected by and hosted on G2.com.

I love how accessible help is on OneCause through their ai features and their tutorials, I have used both whenever I have questions. Especially since my first time using a platform like OneCause was only two months ago, I have had to get a lot of help to understand it and that help always has come directly from OneCauses help features. Review collected by and hosted on G2.com.

Sometimes it takes me a moment to realize what I need to ask ai or even to search within tutorials because I won't know what the right words are to use. Review collected by and hosted on G2.com.

I love how Bonterra OneCause made our event planning seamless. It was a great experience for the attendees and super easy to navigate. The integration between the silent auction tickets and sponsorships was really phenomenal. It was great to be able to look up different users and see their interaction and engagement with the event site. OneCause offered excellent consulting that helped us be ready for the event and be set up for success. It was very easy to set up, and I love that OneCause offered weekly webinars that helped us really understand what we needed to do in order for it to look and perform the best. Review collected by and hosted on G2.com.

The only thing I can think of is I would love for the donors to scroll on top of the event page when people log in and see the event. Review collected by and hosted on G2.com.

I love how Bonterra OneCause keeps my events organized and on schedule with helpful checklists. The automated calculations save me from doing the sums myself, and I appreciate how it fixes auction descriptions. I find the event health check feature crucial to ensure nothing essential is missed for my events. It's really easy to use, and I especially love calling the helpline and getting a real person to walk me through any problems. They are very knowledgeable. The silent auction feature is clear and precise, and the layout works well. My bidders have been happy with the display photos. I also value the suggested bid amounts, which take the guesswork out of monitoring auctions. The initial setup was explained perfectly through email and setup instructions, and any problems were easily resolved through the event helpline. I never feel alone as I always have someone to turn to in moments of need! Review collected by and hosted on G2.com.

It would be awesome if we could have a QR code for scanning guests in at registration. We always seem to get long lines at check-in. I had a situation where I hadn't logged out of my account and shared the link with some friends. I thought it was the general link for our event (my fault), but it was my own personal account! I think if you don't log out after about an hour, the software should have an automatic logout system. Review collected by and hosted on G2.com.

I like that Bonterra OneCause is very organized; everything has its own place. I appreciate that it divides supporters and auction items and that the ticketing setup is really easy to understand and maintain. I also like the package options that allow for either a fixed price, silent, or live items, which helps a lot with our events. Review collected by and hosted on G2.com.

I don't really like the supporter section when, like, for a golf tournament when we have a foursome and we can put one name in, and then everything else is 'guest of.' It would be nice to have an option specifically for golf tournaments to divide them up by the players. One thing that isn't helpful is when you're setting up the website, and you try to put pictures in to display, you have to use the Dropbox option. That can be really confusing for somebody who hasn't done it before. Review collected by and hosted on G2.com.

Bonterra OneCause has made organizing our events much more efficient, bringing everything into one place. The software links everything together, making it easy to track ticket sales, guest preferences, and run reports for our catering service, which is wonderful. I love how quickly we can upload table assignments and send event details to attendees with a simple text during check-in, simplifying everything. The onsite support is invaluable—having an event manager present made our gala run smoothly, alleviating stress. The training courses are incredibly helpful, offering bite-sized, specific content. Also, the fact that Bonterra OneCause is amazingly intuitive really stands out to me. Review collected by and hosted on G2.com.

I would love to be able to have more robust display sheets for the Live Auction and/or Silent Auction items. Or be able to modify them before printing them. The Show Manager slides we don't use, mostly because we would like to be able to modify those as well. The display sheets and slides are very generic. I realize you need to cater to all organizations but having the ability to move components around or upload a better image or accommodate all of the sponsors in a more appealing fashion are all things we were wanting to do with the display sheets and slides. Review collected by and hosted on G2.com.

I like the ease of use Bonterra OneCause offers, making it simple to organize and track items for our silent and live auctions. The support system is impressive, with options like AI help that quickly answers questions and call support that is just a phone call away. Their great customer service and event support have been a huge asset, providing confidence during significant events like our largest fundraiser. I also appreciate the super easy check-in process for our guests, which made them feel prepared and reduced frustration at our events. Review collected by and hosted on G2.com.

I would have liked more help in the beginning to learn the system. There are many training videos but a weekly virtual training would have helped me more. Review collected by and hosted on G2.com.

I like that Bonterra OneCause offers lots of options for ticket types, and they helped create the pages in the beginning. Review collected by and hosted on G2.com.

I'm finding the integration with Bonterra OneCause a bit problematic as it doesn't provide the proper tools to collect information effectively. There are issues with custom questions or forms that could be improved. Currently, you need to upload a link to an external form to gather specific information, which isn't very convenient. For example, gathering details like department or total headcount for events can be cumbersome. Managing ticket sales with Bonterra OneCause can also be tricky; you have to manually remove tickets from one category and add to another to avoid overselling, which makes it difficult to track total seat availability accurately. The initial setup and training are tough because the system isn't very user-friendly, and there are too many places to find things, making navigation quite challenging. Review collected by and hosted on G2.com.

I like that OneCause centralizes all revenue enhancers, including live and silent auctions and paddle raises. I love that our representative is personable and enjoy meeting with her to hear ideas on how to smoothly manage our website and optimize performance. She can answer any questions we have and is proactive in following up on any she might not have the answer to right away. I also appreciate the easy initial setup. Review collected by and hosted on G2.com.

I'd like for there to be more customization with our fundraising page. It's not very clear if that's an option. I'd like to make our page more themed with our gala, including changing the background color and adding fun elements. Review collected by and hosted on G2.com.

I truly appreciate how user-friendly OneCause is, as it makes setting up and managing our fundraising events remarkably straightforward and hassle-free. Its features, such as the ability to assign tables for large gatherings and efficiently handle nearly 350 guests, stand out as particularly impressive. The instant prizes and instant buy options have greatly improved our event experience, lending an added sense of professionalism and convenience. I also value the platform’s seamless sponsor payment integration, which saves us a significant amount of time, and the flexibility to run silent auctions online well in advance, which has proven to be extremely helpful. I am impressed by how well OneCause fits our organizational needs without requiring complicated integrations or adjustments, allowing us to operate in our preferred way and boosting our overall efficiency. The platform offers even more potential beyond our current use, and I look forward to exploring these possibilities. Features like the upcoming use of paddle numbers for live auction bids show that OneCause continues to evolve to meet our growing requirements. My satisfaction with these capabilities makes me eager to keep using OneCause and to recommend it to others, as I would rate it a perfect ten out of ten. Review collected by and hosted on G2.com.

When I first started using OneCause, I encountered a learning curve, particularly because I was switching from a different fundraising software. While I ultimately found the platform to be user-friendly, adapting to its features was initially a challenge, much like with any new system. However, with each event, the process becomes smoother and I continue to discover more of what the software can do. Review collected by and hosted on G2.com.