Compare CiviCRM and Sugar Sell 
At a Glance
Market Segments
Small-Business (88.1% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
Open Source License
$19.00 Per Month
CiviCRM
Star Rating
(84)3.9 out of 5
Market Segments
Small-Business (88.1% of reviews)
Entry-Level Pricing
Open Source License
Learn more about CiviCRMSugar Sell
Star Rating
(767)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$19.00 Per Month
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CiviCRM vs Sugar Sell
When assessing the two solutions, reviewers found Sugar Sell easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Sugar Sell meets the needs of their business better than CiviCRM.
- When comparing quality of ongoing product support, reviewers felt that Sugar Sell is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CiviCRM over Sugar Sell.
Pricing
Entry-Level Pricing
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
CiviCRM
No trial information availableSugar Sell
No trial information availableRatings
Meets Requirements
7.8
40
8.0
609
Ease of Use
6.8
39
7.6
645
Ease of Setup
5.9
29
7.2
342
Ease of Admin
7.1
30
7.7
317
Quality of Support
7.0
35
7.6
552
Has the product been a good partner in doing business?
7.8
29
7.8
301
Product Direction (% positive)
8.0
41
7.0
596
Features by Category
Sales Force Automation
Not enough data
8.2
501
|
Verified
Not enough data
7.6
321
Not enough data
7.8
468
|
Verified
Not enough data
7.7
486
|
Verified
Not enough data
7.2
357
|
Verified
Not enough data
7.4
411
|
Verified
Not enough data
7.3
345
|
Verified
Not enough data
7.4
347
|
Verified
Not enough data
7.7
375
|
Verified
Marketing Automation
Not enough data
7.1
353
|
Verified
Not enough data
7.2
360
|
Verified
Not enough data
7.9
426
|
Verified
Not enough data
7.0
311
|
Verified
Customer Support
Not enough data
7.9
385
|
Verified
Not enough data
7.6
347
|
Verified
Not enough data
7.7
357
|
Verified
Not enough data
7.4
291
Not enough data
7.7
312
|
Verified
Reporting & Analytics
Not enough data
7.7
468
|
Verified
Not enough data
8.0
474
|
Verified
Not enough data
7.4
365
|
Verified
Mobile & Social
Not enough data
7.2
268
|
Verified
Not enough data
7.2
266
|
Verified
Not enough data
7.4
329
|
Verified
Platform
Not enough data
8.2
259
|
Verified
Not enough data
7.8
254
|
Verified
Not enough data
8.1
267
|
Verified
Not enough data
7.9
167
|
Verified
Not enough data
8.2
213
|
Verified
Not enough data
7.5
215
|
Verified
Not enough data
7.6
255
|
Verified
Not enough data
7.2
198
|
Verified
Integration
Not enough data
7.6
259
|
Verified
Not enough data
7.7
201
|
Verified
Not enough data
7.3
197
|
Verified
Generative AI
Not enough data
Feature Not Available
Constituent Management
8.8
11
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
Marketing Automation
8.3
11
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
Workflow Automation
7.3
8
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
Reporting & Analytics
7.9
7
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Integrations
7.0
5
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CiviCRM and Sugar Sell share no categories
Reviews
Reviewers' Company Size
CiviCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
28.6%
Public Relations and Communications
6.1%
International Affairs
6.1%
Information Technology and Services
6.1%
Health, Wellness and Fitness
6.1%
Other
46.9%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.7%
Construction
2.7%
Other
62.2%
Most Helpful Reviews
CiviCRM
Most Helpful Favorable Review
Kellie B.
Verified User in Fund-Raising
CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an event, to emailing their government representatives. CiviCRM is also an open platform, meaning...
Most Helpful Critical Review
Verified User in Primary/Secondary Education
The fonts and some of the formatting is not user friendly.
Sugar Sell
Most Helpful Favorable Review
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Most Helpful Critical Review
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Kellie B.
Verified User in Fund-Raising
CiviCRM is both comprehensive and flexible. It lets us see the range of activities community members take to support our work from donating, to showing up at an event, to emailing their government representatives. CiviCRM is also an open platform, meaning...
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Verified User in Primary/Secondary Education
The fonts and some of the formatting is not user friendly.
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Alternatives
Discussions
Do any of the reviewers of CiviCRM have integration with an ERP or Accounting solution (Quickbooks, Sage, Dynamics, etc.)?
2 comments
JM
CiviCRM comes with integration with QuickBooks via .iif (Intuit Interchange Format) files. Bookkeeping transactions can also be exported as .csv files and...Read more
Are there any courses available to help non-current-users become more familiar with the system?
1 comment
JM
There are online classes offered through CIVICRM.orgRead more
CiviCRM has no more discussions with answers
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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