Compare CisionOne and Critical Mention 
At a Glance
Market Segments
Small-Business (44.1% of reviews)
Small-Business (46.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CisionOne
Star Rating
(1,167)4.0 out of 5
Market Segments
Small-Business (44.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CisionOneCritical Mention
Star Rating
(214)4.3 out of 5
Market Segments
Small-Business (46.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Critical MentionSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CisionOne's Media Database scores a 7.5, while Critical Mention excels with a score of 8.3, indicating that Critical Mention offers a more comprehensive and user-friendly media database for tracking and managing media contacts.
- Reviewers mention that Critical Mention's Broadcast Media capabilities are rated at 9.0, significantly higher than CisionOne's 7.1, suggesting that users find Critical Mention to be more effective in monitoring and analyzing broadcast media.
- G2 users highlight that CisionOne's Sentiment Analysis feature scores a low 6.0, while Critical Mention shines with an impressive 8.3, indicating that Critical Mention provides more accurate and insightful sentiment analysis tools.
- Users on G2 report that Critical Mention's Reporting and Dashboards feature is rated at 9.1, compared to CisionOne's 8.4, suggesting that Critical Mention offers more customizable and visually appealing reporting options.
- Reviewers say that CisionOne's Ease of Use is rated at 7.6, while Critical Mention scores an 8.0, indicating that users find Critical Mention to be more intuitive and easier to navigate.
- Users report that Critical Mention's Impact Measurement feature is rated at 9.4, far surpassing CisionOne's 7.3, which suggests that Critical Mention provides more robust tools for measuring the effectiveness of PR campaigns.
Featured Products
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Cloud Campaign
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Social Media Listening Tools
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Pricing
Entry-Level Pricing
CisionOne
No pricing availableCritical Mention
No pricing availableFree Trial
CisionOne
No trial information availableCritical Mention
No trial information availableRatings
Meets Requirements
7.9
1,054
8.4
175
Ease of Use
7.6
1,057
8.0
174
Ease of Setup
7.8
387
8.5
57
Ease of Admin
8.0
352
8.6
59
Quality of Support
8.1
935
8.5
156
Has the product been a good partner in doing business?
8.3
368
8.9
61
Product Direction (% positive)
6.9
1,035
8.0
165
Features by Category
Social Analytics
7.2(won by default)
45
Not enough data
7.4(won by default)
50
Not enough data
7.5(won by default)
52
Not enough data
Feature Not Available
Not enough data
7.9(won by default)
23
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
7.1(won by default)
48
Not enough data
7.7(won by default)
48
Not enough data
7.6(won by default)
47
Not enough data
Not enough data
Not enough data
Contact Management
7.5
12
Not enough data
7.1
11
Not enough data
6.7
10
Not enough data
7.2
12
Not enough data
PR Management
7.2
12
Not enough data
6.5
10
Not enough data
7.3
11
Not enough data
7.9
12
Not enough data
Workflow Automation
Feature Not Available
Not enough data
6.3
10
Not enough data
7.2
9
Not enough data
Feature Not Available
Not enough data
Media Channels
7.0
49
9.0
54
7.3
52
8.7
46
8.3
58
8.8
52
Geographic Coverage
7.8
54
9.1
55
8.1
56
9.2
49
7.7
44
8.4
29
Reporting
8.1
56
9.1
53
8.2
50
8.9
49
8.2
52
9.3
51
8.4
53
9.1
48
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Monitoring & Listening
7.1
57
8.0
19
6.9
46
7.1
12
Not enough data
9.0
13
Not enough data
9.0
14
Not enough data
7.8
10
Not enough data
8.5
9
Data Management & Analysis
6.0
53
8.3
19
6.5
57
8.1
17
Not enough data
9.4
13
Not enough data
9.3
10
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Database
8.0
294
8.3
9
7.7
226
8.7
9
7.4
195
Feature Not Available
Outreach
7.8
226
Feature Not Available
7.3
137
Feature Not Available
6.7
123
Feature Not Available
Reporting
7.5
215
9.6
12
Feature Not Available
Feature Not Available
7.3
168
9.4
11
User Rights/Roles
Feature Not Available
Feature Not Available
7.3
144
9.8
7
Categories
Categories
Shared Categories
CisionOne and Critical Mention are categorized as Media Monitoring, Media and Influencer Targeting, PR Analytics, and Social Media Listening Tools
Unique Categories
CisionOne is categorized as PR CRM and Social Media Analytics
Critical Mention has no unique categories
Reviews
Reviewers' Company Size
CisionOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Critical Mention
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Public Relations and Communications
37.5%
Marketing and Advertising
10.1%
Non-Profit Organization Management
4.2%
Higher Education
3.8%
Computer Software
3.0%
Other
41.4%
Public Relations and Communications
50.7%
Marketing and Advertising
5.7%
Non-Profit Organization Management
4.7%
Government Administration
3.8%
Hospital & Health Care
2.8%
Other
32.2%
Most Helpful Reviews
CisionOne
Most Helpful Favorable Review
Brandie A.
Verified User in Management Consulting
I started using viralheat back when they had a free version available online. I was using it for basic publishing, and keeping my customer base/followers (I run a small consulting company) informed and engaged. The product was fast, extremely easy to use,...
Most Helpful Critical Review
Claire C.
Verified User in Computer Software
Database is not up-to-date. Menus are lengthy and search offers you to specify criteria that it seems to not actually have data for, not to mention that you don't even know what some of them refer to. For example, when I export a list of coverage there are...
Critical Mention
Most Helpful Favorable Review
Verified User in Consumer Goods
The ability to find most media coverage and easily drop it into a report
Most Helpful Critical Review
Verified User in Computer Software
Search isn't always great, run into pitfalls with the captioning and trying to search. Soemtimes hard to find second part f a clip or you have to make multiple clips for one segment.
Brandie A.
Verified User in Management Consulting
I started using viralheat back when they had a free version available online. I was using it for basic publishing, and keeping my customer base/followers (I run a small consulting company) informed and engaged. The product was fast, extremely easy to use,...
Verified User in Consumer Goods
The ability to find most media coverage and easily drop it into a report
Claire C.
Verified User in Computer Software
Database is not up-to-date. Menus are lengthy and search offers you to specify criteria that it seems to not actually have data for, not to mention that you don't even know what some of them refer to. For example, when I export a list of coverage there are...
Verified User in Computer Software
Search isn't always great, run into pitfalls with the captioning and trying to search. Soemtimes hard to find second part f a clip or you have to make multiple clips for one segment.
Discussions
Do you think the addition of a checkbox or bulleted list
2 comments
MK
If you use check boxes, you should give users the ability to check them. If the info is just a list, use bullets. Read more
Languages
1 comment
Official Response from CisionOne
The text appears to be a list of language options or regional language variations. Here's the translation:
- US English
- UK English
- Canadian English
-...Read more
Cision Help Center/Knowledge Base
1 comment
Official Response from CisionOne
For additional information regarding the platform.Read more
How well does Critical Mention work in monitoring podcasts and Youtube channels?
1 comment
EL
Thanks for your question! We have extremely sophisticated speech to text for both YouTube and podcasts. Our accuracy rates are on par with the best in the...Read more
Can the bandwidth insights be captured for real time motion?
1 comment
DR
Hi Anuj - Yes, Critical Mention captures content and users receive alerts for their searches in real-time.Read more
Critical Mention has no more discussions with answers
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