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Compare CisionOne and Critical Mention 
Featured Products
At a Glance
Market Segments
Small-Business (43.4% of reviews)
Small-Business (47.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CisionOne
Star Rating
(1,242)3.9 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CisionOneCritical Mention
Star Rating
(220)4.3 out of 5
Market Segments
Small-Business (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Critical MentionSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CisionOne excels in providing comprehensive insights for tracking performance and competitor analysis. Users appreciate its ability to highlight industry leaders and adjust strategies based on real-time data, making it a valuable tool for PR professionals.
- Users say Critical Mention stands out for its robust analytics and reporting features. Reviewers highlight the platform's ability to deliver detailed breakdowns and charts, which help in offering informed counsel and accountability to stakeholders, enhancing the overall reporting experience.
- According to verified reviews, CisionOne is recognized for its all-in-one approach to managing online brand presence. Users value the integration with PR Newswire and the capability to connect with reporters, which simplifies the process of tracking press release performance and receiving real-time alerts.
- Reviewers mention that Critical Mention's media monitoring capabilities are highly regarded, with users noting its inclusive list of channels and the ease of finding and updating journalist contact information. This feature is particularly beneficial for those looking to maintain strong media relations.
- G2 reviewers highlight that while CisionOne has a slightly lower overall satisfaction score, it still offers excellent customer service and regularly updated features, which users find helpful for navigating the platform effectively.
- Users report that Critical Mention's ease of setup and administration is a significant advantage, with many praising its intuitive interface that allows for quick onboarding and efficient use, making it a strong contender for teams looking for a user-friendly solution.
Pricing
Entry-Level Pricing
CisionOne
No pricing availableCritical Mention
No pricing availableFree Trial
CisionOne
No trial information availableCritical Mention
No trial information availableRatings
Meets Requirements
7.8
1,118
8.4
180
Ease of Use
7.6
1,121
8.0
180
Ease of Setup
7.7
448
8.5
62
Ease of Admin
8.0
367
8.6
61
Quality of Support
8.0
997
8.5
161
Has the product been a good partner in doing business?
8.2
384
8.9
63
Product Direction (% positive)
6.9
1,097
8.1
170
Features by Category
Social Analytics
7.0(won by default)
48
Not enough data
7.3(won by default)
53
Not enough data
7.4(won by default)
55
Not enough data
Feature Not Available
Not enough data
7.5(won by default)
26
Not enough data
5.0(won by default)
5
Not enough data
4.7(won by default)
5
Not enough data
Reports & Dashboards
7.0(won by default)
51
Not enough data
7.5(won by default)
52
Not enough data
7.4(won by default)
50
Not enough data
Feature Not Available
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Management
7.4
22
Not enough data
7.1
21
Not enough data
6.3
20
Not enough data
7.3
22
Not enough data
PR Management
7.1
21
Not enough data
6.5
20
Not enough data
7.1
20
Not enough data
7.8
22
Not enough data
Agentic AI - Regulatory Change Management
6.2
7
Not enough data
5.7
7
Not enough data
5.2
7
Not enough data
6.2
7
Not enough data
5.2
7
Not enough data
Workflow Automation
Feature Not Available
Not enough data
6.5
19
Not enough data
7.5
18
Not enough data
Feature Not Available
Not enough data
Media Channels
6.6
103
9.0
59
7.0
105
8.8
51
7.8
113
8.6
57
Geographic Coverage
7.4
107
9.1
60
7.8
109
9.1
54
7.2
97
8.1
33
Reporting
7.6
109
8.8
58
7.7
102
9.0
53
7.5
107
9.3
56
7.6
106
9.0
53
Agentic AI - Media Monitoring
4.8
38
Not enough data
4.7
37
Not enough data
4.8
38
Not enough data
4.8
38
Not enough data
4.6
38
Not enough data
Generative AI
4.8
48
7.0
5
5.0
48
6.7
5
Monitoring & Listening
7.0
63
7.9
21
6.7
52
7.0
14
6.8
10
9.0
15
8.2
10
9.0
16
6.3
10
7.5
12
6.0
10
8.0
11
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
5.9
59
8.5
21
6.5
63
8.1
19
7.3
10
9.3
15
6.8
10
9.3
12
Generative AI
4.7
25
Not enough data
4.7
25
Not enough data
Database
7.9
314
8.5
10
7.6
244
8.8
10
7.3
212
Feature Not Available
Outreach
7.7
244
Feature Not Available
7.1
154
Feature Not Available
6.4
140
Feature Not Available
Reporting
7.5
233
9.6
13
Feature Not Available
Feature Not Available
7.2
186
9.4
12
Agentic AI - Media and Influencer Targeting
4.2
10
Not enough data
4.8
10
Not enough data
4.5
10
Not enough data
5.0
10
Not enough data
4.3
9
Not enough data
User Rights/Roles
Feature Not Available
Feature Not Available
7.2
162
9.8
8
Categories
Categories
Shared Categories
CisionOne and Critical Mention are categorized as Media Monitoring, Media and Influencer Targeting, PR Analytics, and Social Media Listening Tools
Unique Categories
CisionOne is categorized as PR CRM and Social Media Analytics
Critical Mention has no unique categories
Reviews
Reviewers' Company Size
CisionOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Critical Mention
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Public Relations and Communications
36.8%
Marketing and Advertising
10.3%
Non-Profit Organization Management
4.2%
Higher Education
3.8%
Computer Software
3.0%
Other
41.9%
Public Relations and Communications
50.2%
Marketing and Advertising
5.5%
Non-Profit Organization Management
5.1%
Government Administration
4.1%
Hospital & Health Care
2.8%
Other
32.3%
Alternatives
Discussions
Do you think the addition of a checkbox or bulleted list
2 Comments
MK
If you use check boxes, you should give users the ability to check them. If the info is just a list, use bullets. Read more
Languages
1 Comment
Official Response from CisionOne
US English, UK English, Canada English, French, German, Netherlands Dutch, French Canada (Coming
soon)Read more
Cision Help Center/Knowledge Base
1 Comment
Official Response from CisionOne
Visit http://help.cisiontraining.com/cision/ for additional information regarding the platform.Read more
How well does Critical Mention work in monitoring podcasts and Youtube channels?
1 Comment
EL
Thanks for your question! We have extremely sophisticated speech to text for both YouTube and podcasts. Our accuracy rates are on par with the best in the...Read more
Can the bandwidth insights be captured for real time motion?
1 Comment
DR
Hi Anuj - Yes, Critical Mention captures content and users receive alerts for their searches in real-time.Read more
Critical Mention has no more discussions with answers
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