Compare ChurnZero and GUIDEcx 
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Mid-Market (51.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 4 Licenses +
ChurnZero
Star Rating
(1,356)4.7 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroGUIDEcx
Star Rating
(451)4.6 out of 5
Market Segments
Mid-Market (51.9% of reviews)
Entry-Level Pricing
Contact Us 4 Licenses +
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, indicating a robust system for monitoring customer engagement and satisfaction. In contrast, GUIDEcx has a slightly higher rating of 9.6 for Customer Monitoring, suggesting it may offer more comprehensive tools for tracking customer interactions.
- Reviewers mention that ChurnZero's Task Creation & Assignment feature is rated at 9.0, which facilitates efficient task management. However, users on G2 highlight that GUIDEcx's Task Management capabilities, particularly in Task Prioritization and To-Do Lists, are rated at 8.7 and 8.8 respectively, making it a strong contender for users focused on task organization.
- G2 users indicate that ChurnZero's Quality of Support is rated at 9.6, showcasing its commitment to customer service. Meanwhile, GUIDEcx also has a high rating of 9.5, but some users mention that ChurnZero's support is more responsive and tailored to user needs.
- Reviewers mention that ChurnZero's Playbooks feature is rated at 8.7, which helps in guiding customer interactions. In comparison, GUIDEcx shines with a higher rating of 9.4 for the same feature, suggesting it provides more effective templates and strategies for user engagement.
- Users report that ChurnZero's Data Security is rated at 9.1, reflecting strong measures to protect user data. GUIDEcx, however, boasts an even higher rating of 9.9, indicating superior security features that may be crucial for businesses handling sensitive information.
- Reviewers mention that ChurnZero's Scalability is rated at 9.0, making it suitable for growing businesses. In contrast, GUIDEcx's scalability rating of 9.7 suggests it may better accommodate larger organizations or those anticipating rapid growth.
Featured Products
Sponsored
Pneumatic Workflow
(4)
Project Management
Visit Website
Sponsored
Dock
(118)
Project Management
Visit Website
Sponsored
Arrows
(47)
Project Management
Visit Website
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableGUIDEcx
Premium
Contact Us
4 Licenses +
Premium includes Professional, plus:
- Custom Integration Builder (Native iPaaS Solution)
- Native Integrations: Gainsight, Jira, Slack, Zendesk
- Professional Services: Technical Integrations Assistance, Training, Template Audits (Full List Available)
Free Trial
ChurnZero
No trial information availableGUIDEcx
Free Trial is available
Ratings
Meets Requirements
9.1
1,104
8.9
362
Ease of Use
8.5
1,109
8.9
364
Ease of Setup
7.8
465
8.6
230
Ease of Admin
8.4
456
8.9
223
Quality of Support
9.6
1,027
9.5
344
Has the product been a good partner in doing business?
9.6
461
9.5
224
Product Direction (% positive)
9.4
1,040
9.6
343
Features by Category
Tasks
Not enough data
9.0
229
|
Verified
Not enough data
8.7
234
|
Verified
Not enough data
8.8
215
Not enough data
8.8
211
|
Verified
Not enough data
8.8
226
|
Verified
Not enough data
7.8
210
|
Verified
Not enough data
8.4
206
|
Verified
Not enough data
Feature Not Available
Projects
Not enough data
8.9
198
|
Verified
Not enough data
8.9
205
|
Verified
Not enough data
8.1
167
|
Verified
Not enough data
8.2
166
|
Verified
Not enough data
8.6
200
|
Verified
Not enough data
7.6
128
Not enough data
7.9
157
|
Verified
Not enough data
9.1
213
|
Verified
Not enough data
8.3
137
Not enough data
7.9
134
Not enough data
8.0
138
Resource Management
Not enough data
8.3
157
|
Verified
Not enough data
8.5
155
Not enough data
8.6
178
|
Verified
Project Monitoring
Not enough data
8.1
146
|
Verified
Not enough data
8.2
143
|
Verified
Not enough data
8.6
185
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Information
8.9
869
|
Verified
Not enough data
9.2
854
|
Verified
Not enough data
8.9
847
|
Verified
Not enough data
8.7
806
|
Verified
Not enough data
9.2
868
|
Verified
Not enough data
8.7
790
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
Predictions
8.7
834
|
Verified
Not enough data
7.9
615
|
Verified
Not enough data
8.7
705
|
Verified
Not enough data
7.7
517
|
Verified
Not enough data
Platform
8.6
858
|
Verified
Not enough data
8.6
764
|
Verified
Not enough data
8.6
745
|
Verified
Not enough data
8.7
778
|
Verified
Not enough data
8.9
843
|
Verified
Not enough data
8.6
810
|
Verified
Not enough data
9.0
777
|
Verified
Not enough data
9.1
714
|
Verified
Not enough data
9.2
834
|
Verified
Not enough data
9.1
793
|
Verified
Not enough data
Generative AI
7.8
200
Not enough data
7.9
199
Not enough data
User Analysis
8.8
109
Not enough data
8.8
117
Not enough data
User Support
9.2
122
Not enough data
7.9
60
Not enough data
8.7
85
Not enough data
Walkthrough Type
8.0
82
Not enough data
8.2
76
Not enough data
Setup
Not enough data
8.8
107
Not enough data
8.9
109
Not enough data
8.8
116
Not enough data
8.5
119
Management
Not enough data
8.7
109
Not enough data
8.3
93
Not enough data
8.4
91
Generative AI
Not enough data
Feature Not Available
Sales Team
8.3
62
Not enough data
8.5
61
Not enough data
8.7
75
Not enough data
Intelligence
8.4
68
Not enough data
7.6
62
Not enough data
8.3
61
Not enough data
Mapping
8.0
60
Not enough data
8.3
64
Not enough data
Platform Basics
8.6
112
Not enough data
8.8
114
Not enough data
8.7
101
Not enough data
8.4
96
Not enough data
8.6
109
Not enough data
Content
Not enough data
7.0
17
Not enough data
8.0
17
Not enough data
6.3
15
Not enough data
8.1
14
Not enough data
8.3
17
Collaboration
Not enough data
5.9
13
Not enough data
6.4
12
Not enough data
9.8
16
Not enough data
8.9
16
Not enough data
8.4
16
Not enough data
8.1
14
Task Creation
Not enough data
9.0
152
Not enough data
8.9
158
Not enough data
8.6
145
Not enough data
8.0
143
Task Management
Not enough data
8.7
141
Not enough data
8.8
141
Not enough data
8.5
151
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
8.6
128
Not enough data
8.7
134
Not enough data
Platform Data
8.6
138
Not enough data
8.4
130
Not enough data
9.0
147
Not enough data
8.6
131
Not enough data
Platform Additional Functionality
8.8
130
Not enough data
8.8
138
Not enough data
8.9
136
Not enough data
Analytics
8.9
182
Not enough data
8.8
164
Not enough data
8.5
128
Not enough data
7.8
101
Not enough data
Customization
8.5
130
Not enough data
7.7
92
Not enough data
8.3
91
Not enough data
8.2
98
Not enough data
Generative AI
8.2
67
Not enough data
8.2
66
Not enough data
Onboarding Setup
9.0
257
8.5
182
8.6
246
8.9
195
8.7
226
8.6
183
Project Tracking
9.0
232
8.6
185
8.8
222
8.4
159
8.6
218
8.5
172
8.9
261
9.0
191
8.8
224
8.2
163
Customer Engagement
8.5
218
8.3
166
8.9
239
8.1
175
8.3
199
8.4
172
8.9
235
8.6
179
8.7
225
8.9
186
Categories
Categories
Shared Categories
ChurnZero and GUIDEcx are categorized as Client Onboarding
Unique Categories
ChurnZero is categorized as Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
GUIDEcx is categorized as Workflow Management, Task Management, Project Management, and Client Portal
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GUIDEcx
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.6%
Information Technology and Services
15.9%
Marketing and Advertising
5.5%
Computer & Network Security
3.6%
Financial Services
2.4%
Other
36.0%
Computer Software
37.3%
Information Technology and Services
12.1%
Financial Services
6.9%
Automotive
6.0%
Telecommunications
4.5%
Other
33.3%
Most Helpful Reviews
ChurnZero
Most Helpful Favorable Review
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Most Helpful Critical Review
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
GUIDEcx
Most Helpful Favorable Review
Paul V.
Verified User in Financial Services
Updated Review. GUIDEcx has continued to be a powerful tool that is an integral part of our onboarding process. GUIDEcx not only has helped us drive down our total implementation duration, it also helps keep our end-users on track, knowing where they are...
Most Helpful Critical Review
Verified User in Computer Software
It does not really provide much value to my organization currently because we are unable to add html codes and scripts into tasks. This means we still need 2 different software platforms so therefore it is not saving that much time really.
Pete P.
Verified User in Marketing and Advertising
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Paul V.
Verified User in Financial Services
Updated Review. GUIDEcx has continued to be a powerful tool that is an integral part of our onboarding process. GUIDEcx not only has helped us drive down our total implementation duration, it also helps keep our end-users on track, knowing where they are...
Verified User in Information Technology and Services
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Verified User in Computer Software
It does not really provide much value to my organization currently because we are unable to add html codes and scripts into tasks. This means we still need 2 different software platforms so therefore it is not saving that much time really.
Discussions
Does ChurnZero have a Customer Success blog?
2 comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
What is GUIDEcx used for?
1 comment
👋O
GUIDEcx is a customer facing project management solution specialized to help increase engagement from teams and individuals participating in a project...Read more
GUIDEcx has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
