Rocketlane Reviews & Product Details

Absolutely transparent and UI-friendly. It fills the gap perfectly between PMs, CS teams, and the client. It has definitely reduced onboarding times by about 15%. Ownership is also clearly defined, so everyone knows what’s assigned to them. Review collected by and hosted on G2.com.

The Mobile App isnt great, the UI and the general app could use a lot of work on the Mobile Platform. Timesheets should have a better integration with other tools like MS Outlook and MS Teams Review collected by and hosted on G2.com.

Rocketlane has been a great fit for our team because it's genuinely easy to set up and use — you don't need a ton of technical knowledge to get automations running, which means our team can actually maintain it ourselves. Having one platform for both our internal team and our clients has been huge. Clients are automatically reminded about their tasks, which has helped us streamline delivery without having to chase people down manually.

A few other things that have made a real difference: the chat feature integrates directly with our Slack channels, so client communication doesn't require jumping between tools. The client portal is customizable and looks really polished — it's a good reflection of our brand. Fields are easily editable right from the projects view without having to drill down, custom fields are simple to create, and revenue percentage is automatically calculated based on task completion milestones we set. The automations we've built have saved us meaningful time and given better visibility to other teams across the company. Review collected by and hosted on G2.com.

Since it's newer software, there are occasional unexplained glitches — fields won't sort, you refresh and it works fine, or there's a delay in the Slack integration. Minor, but noticeable. Some fields can only be edited in certain views, which isn't always intuitive. The custom reporting also has limitations — you can't combine a date field and a number field into a calculated formula the way you can in a Google Sheet, which limits what we can pull from it. And we haven't been able to sync tasks to Google Calendar, which would be useful for our team. Review collected by and hosted on G2.com.

I mainly use Rocketlane to manage client onboarding projects and coordinate tasks between internal teams and customers. What I like most, is the ability to create projects, assign tasks to team members and track progress in one place. It helps keep everyone aligned on what needs to be completed and by when.

Its built-in client collaboration features are also very helpful. Being able to communicate with customers directly within the platform during onboarding projects helps avoid long email threads and keep conversations tied to the specific project tasks.

One other thing that I appreciate, is how easy it was to start using Rocketlane. It has an intuitive interface, and I was able to quickly understand how to use it. Projects, tasks and client communications are very easy to find, and you do not need much training to understand how to use these features. Review collected by and hosted on G2.com.

One limitation I noticed, is that it can be difficult to quickly navigate or switch between multiple projects in the same time. When working on several onboarding projects, I often need to open one project, check or update a task, and then move to another project. Currently, this requires closing the current project and navigating to the next one, which can slow things down a bit. Having an easier way to keep multiple projects open or switch between them would improve the workflow. Review collected by and hosted on G2.com.

Rocketlane continues to stand out because of how easy the platform is to use, even as new features are introduced. The overall user experience feels very intuitive, which makes it simple for teams to adopt and manage projects without a steep learning curve. I especially like the recent updates and improvements to the interface. The new layout view is a big improvement—it brings together text, tasks, and key project details in a way that feels much more organized and easier to navigate.

The menu options are also clearer and more streamlined, which helps reduce the time spent searching for features or switching between sections. Having tasks and written updates integrated into the same view makes collaboration smoother and keeps project communication in one place. Overall, the platform continues to improve while still maintaining the simplicity and efficiency that make it easy to manage projects day to day. Review collected by and hosted on G2.com.

Rocketlane has been improving a lot, but there are a couple of areas that could make the platform even better.

First, adding a Dark Mode option for the layout would be extremely helpful. Many of us working in web design and development spend long hours looking at screens, and the current bright white interface can make it harder to focus on details. A dark mode would reduce eye strain and make it easier to review content, layouts, and tasks for extended periods of time.

Another improvement would be in the tagging system for clients or team members. Currently, you often need to know the first letter or part of a person's name to tag them, which can become confusing when there are many clients or collaborators involved in a project. Previously, when typing the @ symbol, the system would show a list of everyone involved in the project, which made tagging much faster and more efficient. Bringing back that option—where all project members appear when typing @—would greatly improve usability and communication within projects.

These small changes would make an already strong platform even more efficient for teams managing multiple clients and projects. Review collected by and hosted on G2.com.

The most impressive thing about Rocketlane is its rapid pace of innovation. Over the last year, the improvements in resource management and automated workflows have been game-changers for our team. It doesn't just track tasks; it actually helps us visualize team capacity and prevent burnout.

I also love how much the reporting has matured. We can now pull granular insights into our delivery timelines and project health without having to export everything to a spreadsheet. It’s truly a "source of truth" for our customer-facing projects. Review collected by and hosted on G2.com.

While the platform is incredibly powerful, the sheer amount of customization available means there is a bit of a steep learning curve at the start. It took our team a few weeks to really nail down our global templates. If you’re looking for a simple 'out of the box' task list, this might feel like overkill initially, but the effort pays off once you’re fully set up. Review collected by and hosted on G2.com.

The new slew of features including the RBAC, sprint planning, integrations, project updates, sheets features are nothing short of revolutionary. Now the teams can spend their entire time within Rocket and do not need to look at anything outside. Review collected by and hosted on G2.com.

One of the features that we are really looking forward to is the time entries being marked as billable/non-billable directly after choosing the category. This would really help prevent the incorrect time entries on the instance being used by multiple teams. Review collected by and hosted on G2.com.

I like Rocketlane for its ease of use and functionality, which helps keep projects on track and ensures nothing is forgotten. The customization of tasks is great, and the platform allows me to share and chat with customers and internal staff, keeping communication effective and projects moving smoothly. This also helps me stay on top of things and complete tasks faster, making small mistakes less common. I appreciate the ability to stay actively engaged in every project, as well as the support from the Rocketlane team during our transition. Review collected by and hosted on G2.com.

Times, there may be a slowest issue, but that's like many apps out there. This is nothing too specific to them. Review collected by and hosted on G2.com.

It has made our client project management much smoother than with our previous systems. It’s helped us consolidate our PMS into a single system for task tracking, time tracking, and even revenue tracking, instead of relying on the 3–4 different systems we used before. Review collected by and hosted on G2.com.

The tool became popular quickly, and you can tell by how fast they implement changes. Sometimes it feels like they don’t do much testing before deploying updates, which can cause delays. Thankfully, their support team is quick to jump in and help troubleshoot when things aren’t clear. Review collected by and hosted on G2.com.

I find Rocketlane to be very structured in tracking time and efforts, which complements the working utilization data I capture within Sprinklr. It makes it easier to see how my time is spread across different customers and projects, and helps me understand my engagement efforts at a high level. I also appreciate Rocketlane's dedicated project section that allows me to input the number of hours invested into each project and add my notes. It's intuitive and user-friendly, much more so than Salesforce, which is why my team switched to it. Despite the initial training, it is easy to use, with even basic one-pager details being enough to understand it. Review collected by and hosted on G2.com.

I feel Rocketlane is more manual compared to any dedicated utilization tools. Sometimes it's also less insightful when it comes to detailed effort analysis. For example, there are times where I have to do enhanced reporting on utilization trends, real-time capacity insights, and to see at the end of the month how much of my time is left with each customer. The reporting and analytics capabilities of Rocketlane are not full-fledged and not very insightful. So, I sometimes have to use Excel to customize my utilization and create tailored reports for my leadership. Review collected by and hosted on G2.com.

I like the user experience: it's easy to use and add collaborators for my projects. It takes very little time to update working hours. It smoothly connects to Salesforce and gets project data once the partnership goes live. Review collected by and hosted on G2.com.

We’ve had an internal discussion about potentially splitting a project between two teams or creating two projects for the same client just because two teams are contributing separately. This usually comes up when the budget is divided and the teams don’t want to share their budgets in the same proportion. Overall, this isn’t a standard use case for our organization or for Rocketlane’s intended purpose, so I don’t see it as a drawback.

On the calendar side, the integration and having all events reflected in Rocketlane felt fairly time-consuming, mainly because each event needs to be connected to the relevant project in Rocketlane. I’d rather select projects manually and allocate hours directly, even though I understand that approach isn’t 100% precise. Review collected by and hosted on G2.com.