Compare Chrome Remote Desktop and MSP360 Connect 
At a Glance
Market Segments
Small-Business (54.3% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Admin Per Month
Chrome Remote Desktop
Star Rating
(48)4.2 out of 5
Market Segments
Small-Business (54.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Chrome Remote DesktopMSP360 Connect
Star Rating
(51)4.2 out of 5
Market Segments
Small-Business (75.5% of reviews)
Entry-Level Pricing
Contact Us 1 Admin Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chrome Remote Desktop offers a straightforward setup process with a score of 9.2, making it easy for small businesses to get started quickly, while MSP360 Connect slightly edges out with a score of 9.3, indicating a very user-friendly setup experience.
- Reviewers mention that MSP360 Connect excels in session recording with a score of 9.1, which is particularly beneficial for businesses needing to review remote sessions for training or compliance, whereas Chrome Remote Desktop has a lower score of 7.6 in this area, suggesting it may lack some advanced features.
- G2 users highlight that MSP360 Connect provides superior unattended access capabilities, scoring 9.2 compared to Chrome Remote Desktop's 8.7, which is crucial for IT support teams needing to manage devices without user intervention.
- Users on G2 report that MSP360 Connect has a more robust file sharing feature, scoring 8.3, while Chrome Remote Desktop received a slightly higher score of 8.5, indicating that both products are effective, but MSP360 Connect may offer more flexibility in file management.
- Reviewers say that the quality of support for MSP360 Connect is rated at 9.0, which is higher than Chrome Remote Desktop's 8.7, suggesting that users may find more responsive and helpful customer service with MSP360 Connect.
- Users report that both products have similar ratings for product direction, both at 9.1, indicating that both Chrome Remote Desktop and MSP360 Connect are perceived positively in terms of future development and feature enhancements.
Pricing
Entry-Level Pricing
Chrome Remote Desktop
No pricing availableMSP360 Connect
Managed Connect
Contact Us
1 Admin Per Month
For MSPs and businesses
- Unlimited devices to connect to
- Unattended access
- File transfer (1 GB limit)
Free Trial
Chrome Remote Desktop
No trial information availableMSP360 Connect
Free Trial is available
Ratings
Meets Requirements
8.3
39
8.9
39
Ease of Use
9.1
40
8.9
39
Ease of Setup
9.2
15
9.3
21
Ease of Admin
8.8
15
9.1
20
Quality of Support
8.7
30
9.0
28
Has the product been a good partner in doing business?
8.9
12
9.5
16
Product Direction (% positive)
9.1
38
9.1
39
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
20
Feature Not Available
8.4
19
Feature Not Available
8.3
20
Feature Not Available
7.6
18
9.1
16
8.1
17
9.1
19
8.7
18
9.2
24
8.5
17
8.3
22
Platform
8.3
20
Not enough data
8.4
19
Not enough data
8.4
19
Feature Not Available
7.9
20
8.7
26
Security
7.7
17
Feature Not Available
8.1
18
8.4
16
7.9
19
Feature Not Available
Categories
Categories
Shared Categories
Chrome Remote Desktop and MSP360 Connect are categorized as Remote Desktop
Unique Categories
Chrome Remote Desktop has no unique categories
MSP360 Connect is categorized as OT Secure Remote Access
Reviews
Reviewers' Company Size
Chrome Remote Desktop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MSP360 Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.0%
Computer Software
13.0%
Computer & Network Security
13.0%
Marketing and Advertising
6.5%
Internet
6.5%
Other
47.8%
Information Technology and Services
18.4%
Education Management
6.1%
Telecommunications
4.1%
Non-Profit Organization Management
4.1%
Marketing and Advertising
4.1%
Other
63.3%
Most Helpful Reviews
Chrome Remote Desktop
Most Helpful Favorable Review
Ben L.
Verified User in Media Production
It's very easy to setup and use. Users of all levels can easily connect to their PC. Mouse and keyboard control work great!
Most Helpful Critical Review
sam p.
Verified User in Computer Software
Better suited to personal use. We found that it doesn't offer enough features compared to AnyDesk. Such as managed users & customization & branding. One of the reasons we switched to TeamViewer. Although TeamViewer's prices led us elsewhere
MSP360 Connect
Most Helpful Favorable Review
Ray B.
Verified User in Architecture & Planning
Fairly easy to download and install, and the support was there when I did have questions.
Most Helpful Critical Review
Tony B.
Verified User in Automotive
Having to look for forum is a bit of a pain. Could only access it from an email.
Ben L.
Verified User in Media Production
It's very easy to setup and use. Users of all levels can easily connect to their PC. Mouse and keyboard control work great!
Ray B.
Verified User in Architecture & Planning
Fairly easy to download and install, and the support was there when I did have questions.
sam p.
Verified User in Computer Software
Better suited to personal use. We found that it doesn't offer enough features compared to AnyDesk. Such as managed users & customization & branding. One of the reasons we switched to TeamViewer. Although TeamViewer's prices led us elsewhere
Tony B.
Verified User in Automotive
Having to look for forum is a bit of a pain. Could only access it from an email.
Discussions
What can Chrome Remote Desktop do?
1 comment
CK
Remotely support users with issues or work remotely Read more
Chrome Remote Desktop has no more discussions with answers
standby connection
1 comment
SN
You surely can, in this case, you need to use the Unattended Access feature. You can find a step-by-step guide on how to configure this feature...Read more
MSP360 Connect has no more discussions with answers
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