Compare Chatwoot and Zammad 
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Small-Business (60.0% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
No pricing available
Chatwoot
Star Rating
(15)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ZammadSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chatwoot excels in its "Ease of Setup" with a score of 9.6, making it a preferred choice for small businesses looking for a quick implementation. In contrast, Zammad lacks specific ratings in this area, which may indicate a more complex setup process.
- Reviewers mention that Chatwoot's "Ticket Creation User Experience" is rated at 8.0, providing a straightforward interface for users. Zammad, however, has a lower score of 7.0 in "Ticket Response User Experience," suggesting that users may find it less intuitive when managing responses.
- G2 users highlight Chatwoot's strong "Quality of Support" with a score of 9.0, indicating that users feel well-supported. Zammad does not have a specific score in this category, which could raise concerns about the availability and quality of customer support.
- Users on G2 report that Chatwoot's "Knowledge Base" feature is rated at 8.6, providing a robust self-service experience. In comparison, Zammad's "Knowledge Base" is rated lower at 7.0, which may limit users' ability to find answers independently.
- Reviewers mention that Chatwoot's "Automation" capabilities score an impressive 8.3, allowing for efficient workflows. Zammad, while also offering automation, does not have a specific score, which may suggest less emphasis or effectiveness in this area.
- Users say that Chatwoot's "Customization" options are rated at 8.9, allowing businesses to tailor the software to their needs. Zammad also scores well in this area, but without specific ratings, it may be harder to gauge the extent of customization available.
Featured Products
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Customerly
(35)
Customer Self-Service
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Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Zammad
No pricing availableFree Trial
Chatwoot
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
9.0
14
8.3
8
Ease of Use
9.3
15
9.0
8
Ease of Setup
9.6
12
Not enough data
Ease of Admin
9.3
5
Not enough data
Quality of Support
9.0
12
Not enough data
Has the product been a good partner in doing business?
9.7
5
Not enough data
Product Direction (% positive)
9.2
15
8.3
7
Features by Category
Ticket and Case Management
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication Channels
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.9
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.1
8
Not enough data
7.9
8
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.9
7
Not enough data
Internal Use
8.9
9
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.3
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
Self-Service Platform
7.0
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
8.3
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and Zammad are categorized as Help Desk
Unique Categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Live Chat, Conversational Support, and Customer Self-Service
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
13.3%
Information Technology and Services
13.3%
Computer Software
13.3%
Manufacturing
6.7%
Staffing and Recruiting
6.7%
Other
46.7%
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Most Helpful Reviews
Chatwoot
Most Helpful Favorable Review
Anish A.
Verified User in Information Technology and Services
Chatwoot is a reliable support solution for websites with a good interface for chatting and customization.
Most Helpful Critical Review
Zammad
Most Helpful Favorable Review
Mario R.
Verified User in Medical Devices
We compared Zammad to all other customer support systems on the market and had a long demo period with other systems like Freshdesk and Zendesk. Zammad was the best solution for our agents and the company needs. The funny thing was, that it was also the...
Most Helpful Critical Review
David W.
Verified User in Health, Wellness and Fitness
It's not as polished as products like ZenDesk. In fact, it's not really an awesome experience. Some things you'd think ought to be standard are either not implemented or not implemented well or a bit clunky. For instance, it's laborious to try and find...
Anish A.
Verified User in Information Technology and Services
Chatwoot is a reliable support solution for websites with a good interface for chatting and customization.
Mario R.
Verified User in Medical Devices
We compared Zammad to all other customer support systems on the market and had a long demo period with other systems like Freshdesk and Zendesk. Zammad was the best solution for our agents and the company needs. The funny thing was, that it was also the...
David W.
Verified User in Health, Wellness and Fitness
It's not as polished as products like ZenDesk. In fact, it's not really an awesome experience. Some things you'd think ought to be standard are either not implemented or not implemented well or a bit clunky. For instance, it's laborious to try and find...
Discussions
Chatwoot has no discussions with answers
Zammad has no discussions with answers
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