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44 osTicket Reviews
Overall Review Sentiment for osTicket
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Osticket is very easy to use, you can use the search parameter to filter out the tickets and also the best part is that you can assign the tickets to a different team or agent. One more aspect I like is the task creating and tracking l, this is very helpful to create and assign tasks internally. Review collected by and hosted on G2.com.
Overall I have nothing to dislike about this, however sometimes the search function might get delayed depending on the number of tickets that are in the pool Review collected by and hosted on G2.com.
It has everything what we need to do the efficient support system, and it's simple php code. It's in active development in github. And it has support forums. Which helps. To solve any issue. Review collected by and hosted on G2.com.
The design, the current design is bit old, and the dashboard is not mobile responsive. I asked them to update. But they do the want to do it now for some reason. I used third party dashboard Theme plugin which solved the issue of the mobile responsive and good looking design for Agent and Admin Area. Review collected by and hosted on G2.com.
The best thing about osTicket is the ease of integration through different medium and the ticket tracking. Also the canned response is one of the productive feature. Review collected by and hosted on G2.com.
It is little difficult to find any particular ticket if you don't know the ticket number and also the UI is little bit old times type which gives retro software feel. Review collected by and hosted on G2.com.
Its simple interface and easy to use We used osticket for our official ticket resolution since 2015 Review collected by and hosted on G2.com.
Very Bad UI
Its not good at all also we have not upgraded to the latest one thatswhy it also seems not good. Review collected by and hosted on G2.com.
OSTicket is a great first point of contact for keeping requests from our customers organised. We can then assign these requests or tickets to the appropriate department within our organisation. Review collected by and hosted on G2.com.
OSTicket does run on an older PHP Framework. So, it can be a little slow and feel outdated. But, the features it has are what enables this software to still be chosen as Support System for SMEs. Review collected by and hosted on G2.com.
Its really easy to use and a great way to manage your incoming jobs. Review collected by and hosted on G2.com.
More css/customization options would be nice. Had to go into the PHP to make the table full width for a modern display. Review collected by and hosted on G2.com.
Simple layout and very easy to use, as well as setup and maintain. Also, open-source so plenty of support is available online both from the developers and third parties alike. Review collected by and hosted on G2.com.
Not great for a multi-site/multi-customer setup for an MSP, however as it was a free offering and only temporary this wasn't all that surprising. Could also benefit from better reporting functionality, though this is available via third-party add-ons. Review collected by and hosted on G2.com.
osTicket can be self-hosted, so we don't have to depend on 3rd party services and unwanted changes as we can update at our own pace. A feature that we regularly use is adding additional collaborators to an opened ticket so someone more capable in the area can troubleshoot the problem. Review collected by and hosted on G2.com.
The translations have problems applying to the email templates, so we had to rewrite all the templates by hand with our language. This bug is very old and is still not fixed on the newest version.
The software also doesn't have an official Docker image, so we had to roll our own image to keep it updated. Review collected by and hosted on G2.com.
It was edittable according to our needs and we could change some features as we wanted. Even if we used the free version of this tool, it was good enough for the business we ran. Review collected by and hosted on G2.com.
It worked fine and well without any issues. We just had some issues but they were caused by our developers not the OsTicket itself. Review collected by and hosted on G2.com.
