Compare Case IQ and Dovetail HR 
At a Glance
Market Segments
Enterprise (56.9% of reviews)
Enterprise (90.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Case IQ
Star Rating
(65)4.6 out of 5
Market Segments
Enterprise (56.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Case IQDovetail HR
Star Rating
(35)4.5 out of 5
Market Segments
Enterprise (90.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Dovetail HRSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Case IQ excels in its case management features, particularly in "Escalation" with a score of 9.5, which reviewers mention allows for efficient handling of urgent cases, while Dovetail HR's escalation features are not as highly rated.
- Reviewers mention that Dovetail HR shines in "Quality of Support" with a score of 9.4, indicating that users feel well-supported, whereas Case IQ, while still strong at 9.1, does not match the level of service reported by Dovetail HR users.
- G2 users highlight that Case IQ's "All-Employee Access" feature scores 9.4, making it easier for all employees to engage with the platform, while Dovetail HR's access features are rated lower at 8.8, suggesting a less inclusive experience.
- Users on G2 report that Dovetail HR has a superior "Product Direction" score of 9.6, indicating a strong positive outlook for future updates and features, compared to Case IQ's score of 8.8, which suggests some uncertainty in its future development.
- Reviewers mention that Case IQ's "Customization" capabilities score 8.8, allowing for tailored solutions, while Dovetail HR's HR integrations score lower at 7.8, indicating less flexibility in adapting to specific organizational needs.
- Users say that Case IQ's "Monitoring" feature is rated 8.9, providing effective oversight of case progress, while Dovetail HR's performance monitoring is slightly lower, suggesting that users may find Case IQ more effective for tracking case metrics.
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Pricing
Entry-Level Pricing
Case IQ
No pricing availableDovetail HR
No pricing availableFree Trial
Case IQ
No trial information availableDovetail HR
No trial information availableRatings
Meets Requirements
9.1
54
8.8
26
Ease of Use
8.9
54
8.8
26
Ease of Setup
7.6
39
8.4
19
Ease of Admin
9.0
37
8.5
20
Quality of Support
9.1
53
9.4
25
Has the product been a good partner in doing business?
9.4
36
9.8
20
Product Direction (% positive)
8.8
49
9.6
26
Features by Category
Customization
Not enough data
8.8
10
Not enough data
7.8
9
HR Content
Not enough data
8.0
11
Not enough data
8.3
10
Not enough data
8.7
9
Logistics
Not enough data
9.2
11
Not enough data
8.8
8
Not enough data
Not enough data
Management
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
8.8
7
Not enough data
8.3
8
Not enough data
7.3
11
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Case Management
8.8
26
Not enough data
9.2
24
Not enough data
9.6
23
Not enough data
Analytics
8.9
25
Not enough data
9.1
25
Not enough data
9.1
25
Not enough data
Usability
8.8
18
Not enough data
9.0
22
Not enough data
8.1
18
Not enough data
Reporting
9.1
21
Not enough data
8.7
18
Not enough data
9.0
17
Not enough data
Generative AI
6.0
8
Not enough data
6.0
8
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Investigation
9.2
6
9.2
6
9.4
6
Not enough data
9.2
6
8.3
7
10.0
6
8.8
7
Access
8.3
6
8.6
7
9.2
6
9.3
5
9.7
6
9.0
7
Employee Experience
7.5
6
Not enough data
8.3
6
Not enough data
8.0
5
8.3
5
Generative AI
7.3
5
Feature Not Available
Categories
Categories
Shared Categories
Case IQ and Dovetail HR are categorized as HR Case Management
Unique Categories
Case IQ is categorized as Whistleblowing, Complaint Management, Investigation Management, HR Compliance, and Disclosure Management
Dovetail HR is categorized as HR Service Delivery
Reviews
Reviewers' Company Size
Case IQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dovetail HR
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
7.7%
Higher Education
7.7%
Government Administration
7.7%
Education Management
7.7%
Banking
7.7%
Other
61.5%
Hospital & Health Care
18.2%
Human Resources
15.2%
Financial Services
12.1%
Food Production
9.1%
Accounting
9.1%
Other
36.4%
Most Helpful Reviews
Case IQ
Most Helpful Favorable Review
Verified User in Hospital & Health Care
The work of an HR Professional can be vast and varied. Utilizing the I-Sight system helped our team gain consistency in how we handle situations by establishing a consistent work flow and allowed us to track and trend the various investigations, projects or...
Most Helpful Critical Review
Verified User in Financial Services
Some of the technology out of box can be limiting at times, but the development team typically works with us to come up with an acceptable solution.
Dovetail HR
Most Helpful Favorable Review
Ruth M.
Verified User in Food Production
I think that the Dovetail Support team is one of the best features of Dovetail - we wouldn't have a successful platform without them. They are always exteremly quick with their responses to issues, always find a solution and go out of there way to teach you...
Most Helpful Critical Review
Verified User in Accounting
Repetitive quires or common quires can have a chatbot which would help the HR not to take up repetitive queries.
Verified User in Hospital & Health Care
The work of an HR Professional can be vast and varied. Utilizing the I-Sight system helped our team gain consistency in how we handle situations by establishing a consistent work flow and allowed us to track and trend the various investigations, projects or...
Ruth M.
Verified User in Food Production
I think that the Dovetail Support team is one of the best features of Dovetail - we wouldn't have a successful platform without them. They are always exteremly quick with their responses to issues, always find a solution and go out of there way to teach you...
Verified User in Financial Services
Some of the technology out of box can be limiting at times, but the development team typically works with us to come up with an acceptable solution.
Verified User in Accounting
Repetitive quires or common quires can have a chatbot which would help the HR not to take up repetitive queries.
Alternatives
Discussions
How do you capture "complaint reasons" for specific complaint cases?
3 comments
SS
First we select the case type to display the correct report. Then under our "type of incident" we select the type of complaint that we custom create a...Read more
What is I Sight application?
1 comment
Official Response from Case IQ
i-Sight is a powerful case management platform that streamlines your investigative process and provides the data you need to analyze results, prevent...Read more
Case IQ has no more discussions with answers
Dovetail HR has no discussions with answers
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