Compare Capsule CRM and HubSpot Sales Hub 
At a Glance
Market Segments
Small-Business (94.4% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$0.00
Capsule CRM
Star Rating
(397)4.7 out of 5
Market Segments
Small-Business (94.4% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansHubSpot Sales Hub
Star Rating
(12,290)4.4 out of 5
Market Segments
Small-Business (62.0% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Capsule CRM excels in Ease of Use with a score of 9.4, making it particularly user-friendly for small businesses. In contrast, HubSpot Sales Hub, while still easy to use, has a lower score of 8.7, which some users feel can lead to a steeper learning curve.
- Reviewers mention that Capsule CRM's Task / Activity Management feature scores 9.1, allowing for efficient tracking of tasks. HubSpot Sales Hub, with a score of 8.5, is noted for its capabilities but lacks the same level of intuitive task management that Capsule offers.
- G2 users highlight Capsule CRM's superior Quality of Support with a score of 9.4, indicating that users feel well-supported. In comparison, HubSpot Sales Hub's support, rated at 8.6, is considered good but not as responsive or helpful as Capsule's.
- Users on G2 report that Capsule CRM shines in Contact & Account Management with a score of 9.2, which is particularly beneficial for managing customer relationships. HubSpot Sales Hub, scoring 8.7, is effective but lacks some of the nuanced features that Capsule provides.
- Reviewers mention that HubSpot Sales Hub offers robust Email Marketing capabilities, scoring 8.8, which many users find beneficial for their marketing efforts. Capsule CRM, with a score of 7.7, is seen as less comprehensive in this area, making HubSpot a better choice for those focused on email campaigns.
- Users say that Capsule CRM's Configuration Rules feature scores an impressive 9.3, allowing for tailored setups that meet specific business needs. HubSpot Sales Hub, while offering good configuration options, scores lower at 8.3, leading some users to prefer Capsule for its flexibility.
Featured Products
Sponsored
AiSDR
(45)
CPQ
Visit Website
Sponsored
Dock
(138)
CPQ
Visit Website
Sponsored
Attio
(18)
CPQ
Visit Website
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
Capsule CRM
Free Trial is available
HubSpot Sales Hub
Free Trial is available
Ratings
Meets Requirements
9.0
333
8.6
9,259
Ease of Use
9.4
352
8.7
9,683
Ease of Setup
9.3
240
8.4
3,730
Ease of Admin
9.5
149
8.6
2,956
Quality of Support
9.4
290
8.6
8,348
Has the product been a good partner in doing business?
9.5
144
8.8
2,912
Product Direction (% positive)
9.1
332
8.7
8,842
Features by Category
Sales Force Automation
9.1
286
|
Verified
8.7
5700
|
Verified
Feature Not Available
Feature Not Available
8.8
284
|
Verified
8.5
5551
|
Verified
9.1
289
|
Verified
8.5
5750
|
Verified
7.3
231
7.8
3873
|
Verified
8.4
257
|
Verified
8.5
4723
|
Verified
7.4
227
7.8
2935
|
Verified
7.4
223
7.9
2843
|
Verified
8.1
246
|
Verified
8.2
2137
Marketing Automation
7.8
241
8.7
5063
|
Verified
Feature Not Available
8.5
4737
|
Verified
8.8
266
|
Verified
8.8
4868
|
Verified
Feature Not Available
8.2
4133
|
Verified
Customer Support
8.6
255
|
Verified
8.3
3327
|
Verified
8.3
243
8.2
2161
8.4
248
8.5
2992
|
Verified
7.5
224
8.1
2983
|
Verified
7.8
220
8.3
3220
|
Verified
Reporting & Analytics
8.0
255
|
Verified
8.2
5451
|
Verified
8.5
265
|
Verified
8.4
5808
|
Verified
7.8
239
|
Verified
8.0
3992
|
Verified
Mobile & Social
7.3
222
|
Verified
8.0
3522
|
Verified
Feature Not Available
8.2
2178
|
Verified
8.3
236
|
Verified
7.7
3841
|
Verified
Platform
8.3
246
|
Verified
8.1
2607
|
Verified
8.4
243
|
Verified
8.3
2221
|
Verified
8.7
247
|
Verified
8.5
2683
|
Verified
7.5
214
|
Verified
8.2
1999
|
Verified
6.7
201
|
Verified
7.6
1699
7.5
223
|
Verified
8.0
2297
|
Verified
9.4
253
|
Verified
8.7
2691
|
Verified
7.4
218
8.1
1395
Integration
8.1
242
|
Verified
8.4
2029
|
Verified
7.8
232
|
Verified
8.2
2135
|
Verified
7.6
216
|
Verified
8.2
2001
|
Verified
Generative AI
6.8
187
Feature Not Available
Configuration - cpq
Not enough data
9.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
65
Not enough data
9.1
65
Pricing
Not enough data
8.9
60
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
9.0
61
Not enough data
9.0
67
Not enough data
Feature Not Available
Quoting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
64
Not enough data
9.1
62
Not enough data
9.2
64
Admin
Not enough data
Feature Not Available
Not enough data
7.8
199
Not enough data
8.5
267
Not enough data
8.3
239
Channels
Not enough data
8.8
63
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
285
Not enough data
8.3
228
Not enough data
8.4
200
Not enough data
8.6
275
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
496
Not enough data
8.6
592
Not enough data
8.9
620
Not enough data
8.9
627
Organization
Not enough data
9.0
649
Not enough data
8.8
635
Not enough data
8.6
573
Performance Analysis
Not enough data
8.3
527
Not enough data
8.8
636
Sales Analysis
Not enough data
8.5
532
Not enough data
8.7
588
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.9
1387
Not enough data
9.0
1428
Not enough data
8.3
1203
Not enough data
8.2
1107
Not enough data
8.8
1278
Not enough data
8.7
1141
Not enough data
8.6
1070
Repeatability and Reportability
Not enough data
8.6
1242
Not enough data
8.8
1306
Not enough data
8.6
1283
Not enough data
8.2
1160
Not enough data
Feature Not Available
AI and Automation
Not enough data
8.3
1016
Not enough data
8.2
984
Not enough data
8.3
974
Not enough data
7.9
855
Not enough data
7.8
803
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.3
270
Not enough data
8.0
238
Not enough data
8.1
248
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.6
213
Not enough data
7.8
223
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.7
186
Not enough data
8.8
177
Not enough data
8.5
178
Contracts
Not enough data
8.7
164
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Revenue
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
8.3
458
Not enough data
9.1
652
Not enough data
8.4
521
Not enough data
8.5
509
Not enough data
7.8
423
Branding & Customizatio
Not enough data
8.6
562
Not enough data
8.8
582
Not enough data
8.4
506
Automatic Rules & Configurations
Not enough data
8.7
558
Not enough data
8.9
566
Not enough data
8.5
524
Generative AI
Not enough data
Feature Not Available
Data Sourcing
Not enough data
8.4
1196
Not enough data
8.5
1267
Not enough data
8.2
1138
Not enough data
8.7
1392
Not enough data
8.4
1232
Predictive Analytics
Not enough data
8.2
1192
Not enough data
8.2
1153
Not enough data
7.8
984
Not enough data
8.0
1114
Sales Management
Not enough data
8.8
1407
Not enough data
8.0
1098
Not enough data
8.5
1258
Not enough data
8.9
1470
Content Management
Not enough data
8.4
700
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
713
Not enough data
8.4
699
Analytics
Not enough data
8.5
778
Not enough data
8.5
781
Not enough data
8.5
725
Not enough data
8.3
702
Presentation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Calling
Not enough data
8.6
1105
Not enough data
8.2
899
Not enough data
8.6
1067
Not enough data
8.7
1097
Contacts
Not enough data
8.7
1172
Not enough data
8.5
1016
Not enough data
8.7
1076
Insights
Not enough data
9.1
1262
Not enough data
8.7
1104
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1009
Analytics
Not enough data
8.7
1929
Not enough data
8.8
1922
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
1971
Not enough data
8.9
1972
Not enough data
8.8
2064
Not enough data
Feature Not Available
Not enough data
8.9
2049
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.0
660
Not enough data
8.2
737
|
Verified
Not enough data
7.7
608
|
Verified
Not enough data
8.5
831
Personalization
Not enough data
8.5
854
Not enough data
8.5
982
|
Verified
Not enough data
8.9
1081
|
Verified
Not enough data
8.5
877
|
Verified
Administrative
Not enough data
8.7
911
|
Verified
Not enough data
8.5
791
|
Verified
Not enough data
8.4
750
Categories
Categories
Shared Categories
Capsule CRM and HubSpot Sales Hub are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
HubSpot Sales Hub is categorized as Sales Acceleration Platforms, Sales Platforms, Quote-to-Cash, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Sales Analytics, Visitor Identification, Email Tracking, Sales Performance Management, CPQ, and Business Scheduling
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
10.0%
Marketing and Advertising
9.0%
Information Technology and Services
8.4%
Financial Services
4.6%
Professional Training & Coaching
4.1%
Other
63.9%
Computer Software
16.1%
Information Technology and Services
12.1%
Marketing and Advertising
10.0%
Financial Services
4.3%
Education Management
3.2%
Other
54.4%
Most Helpful Reviews
Capsule CRM
Most Helpful Favorable Review
Will S.
Verified User in Marketing and Advertising
The user interface and customisable fields make it flexible but east to implement at the same time. I implemented this into very different companies at once, each with very different customer management processes. Capsule adapted to both easily and simply.
Most Helpful Critical Review
Edoardo C.
Verified User in Information Technology and Services
Somehow limited, seems that hasn't progressed in years of use, both visually and in regards of functionality. The sales pipeline is very basic
HubSpot Sales Hub
Most Helpful Favorable Review
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Most Helpful Critical Review
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Will S.
Verified User in Marketing and Advertising
The user interface and customisable fields make it flexible but east to implement at the same time. I implemented this into very different companies at once, each with very different customer management processes. Capsule adapted to both easily and simply.
Calandria A.
Verified User in Insurance
HubSpot CRM is one of the best CRM tools of market and serve any kinds of sales business perfectly. It work as single place where user can keep product information and contact lists of customers. User can stay in touch with customer and contact with anytime...
Edoardo C.
Verified User in Information Technology and Services
Somehow limited, seems that hasn't progressed in years of use, both visually and in regards of functionality. The sales pipeline is very basic
Verified User in Events Services
The manner in which you interact with this crm is confusing, and it seems like a giant upsell to Hubspot's other services. During the set up process and when using it, you are bombarded with upgrade suggestions. Further, it also seems like it is solely for...
Alternatives
Discussions
What are the top 5 CRM systems?
1 comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
