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At a Glance
Canny
Canny
Star Rating
(104)4.6 out of 5
Market Segments
Small-Business (59.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 25 tracked users Per Month
Browse all 4 pricing plans
Pendo
Pendo
Star Rating
(1,559)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Pendo excels in providing deep insights into user interactions, with features like comprehensive onboarding guides and walkthroughs that help users navigate the software effectively. This level of detail is particularly beneficial for teams looking to understand user behavior and improve product engagement.
  • Users say that Canny stands out for its simplicity and effectiveness in organizing feedback. Reviewers appreciate how it captures and categorizes feature requests, serving as a centralized backlog that helps prioritize development based on user input, making it a valuable tool for product management.
  • According to verified reviews, Pendo's customer support is frequently highlighted as excellent and responsive, which enhances the overall user experience. Users feel supported throughout their journey, contributing to Pendo's higher G2 Score compared to Canny.
  • Reviewers mention that Canny's ease of use is a significant advantage, with many finding it intuitive and straightforward. This user-friendly design allows teams to quickly adapt and start utilizing the tool without extensive training, which is a plus for smaller businesses.
  • Users report that while Pendo offers robust analytics and insights, some find it challenging to set up compared to Canny. The latter's higher ratings in setup and administration ease suggest that smaller teams may prefer Canny for its less complex implementation process.
  • G2 reviewers highlight that Pendo's extensive feature set, including user data embedding and progress monitoring, provides a comprehensive view of user engagement. However, some users feel that the complexity of these features may be overwhelming for teams that prioritize simplicity, which is where Canny shines.
Pricing
Entry-Level Pricing
Canny
FREE
Free
25 tracked users Per Month
Browse all 4 pricing plans
Pendo
Free
Free
Browse all 5 pricing plans
Free Trial
Canny
Free Trial is available
Pendo
Free Trial is available
Ratings
Meets Requirements
8.6
94
8.5
1,192
Ease of Use
9.2
95
8.2
1,206
Ease of Setup
9.2
76
7.9
564
Ease of Admin
9.2
70
8.4
555
Quality of Support
9.2
75
8.5
1,041
Has the product been a good partner in doing business?
9.4
62
8.9
531
Product Direction (% positive)
9.0
91
8.5
1,107
Features by Category
Not enough data
8.0
593
Metrics
Not enough data
8.7
453
Not enough data
8.7
471
Not enough data
8.4
419
Not enough data
8.8
464
Not enough data
8.5
421
Not enough data
8.2
394
Not enough data
8.2
358
Not enough data
8.2
334
Not enough data
8.3
394
Reporting
Not enough data
8.4
462
Not enough data
8.5
426
Not enough data
8.7
436
Not enough data
8.7
467
Not enough data
7.8
261
Not enough data
8.1
284
Not enough data
8.2
449
Other
Not enough data
8.7
437
Not enough data
8.0
306
Not enough data
7.5
262
Not enough data
7.9
271
Not enough data
7.3
196
Not enough data
8.5
340
Not enough data
8.2
297
Agentic AI - Digital Analytics
Not enough data
6.1
11
Not enough data
6.3
13
Not enough data
6.1
12
Not enough data
6.1
12
Administration
Not enough data
8.1
376
Not enough data
7.9
296
Not enough data
8.8
421
Not enough data
8.5
453
Not enough data
8.4
154
User Identification
Not enough data
7.9
109
Not enough data
8.5
136
Not enough data
8.0
103
Tracking & Reporting
Not enough data
8.5
125
Not enough data
8.5
131
Not enough data
8.3
108
Not enough data
8.5
141
Not enough data
8.6
133
Not enough data
8.7
137
Metrics
Not enough data
8.8
83
Not enough data
8.4
64
Not enough data
8.4
72
Not enough data
8.3
69
Not enough data
8.4
66
Not enough data
8.0
24
User Behavior
Not enough data
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
A/B Testing
Not enough data
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Visitor Information
Not enough data
8.0
22
Not enough data
8.1
20
Agentic AI - Session Replay
Not enough data
7.7
5
Strategy and Innovation Roadmapping ToolsHide 6 FeaturesShow 6 Features
7.1
25
Not enough data
Analytics
6.1
20
Not enough data
Execution
7.8
24
Not enough data
8.0
24
Not enough data
7.0
22
Not enough data
Roadmapping
7.8
23
Not enough data
6.7
21
Not enough data
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
Not enough data
8.3
421
User Analysis
Not enough data
8.6
343
Not enough data
8.4
389
User Support
Not enough data
8.5
389
Not enough data
7.6
207
Not enough data
8.0
294
Walkthrough Type
Not enough data
8.1
297
Not enough data
8.6
364
Platform Basics - Digital Adoption Platform
Not enough data
8.5
19
Not enough data
8.9
20
Analytics - Digital Adoption Platform
Not enough data
9.0
20
Functions - Digital Adoption Platform
Not enough data
8.6
19
Not enough data
9.0
20
Agentic AI - Digital Adoption Platform
Not enough data
6.5
11
Not enough data
7.8
660
Product Analytics
Not enough data
8.7
580
Not enough data
8.7
612
Not enough data
8.6
590
Not enough data
8.2
502
Not enough data
8.0
410
Not enough data
8.2
442
Not enough data
8.0
402
Not enough data
7.9
444
Agentic AI - Product Analytics
Not enough data
6.6
25
Not enough data
6.9
25
Not enough data
6.9
24
Not enough data
7.5
23
Repository ManagementHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Research RepositoriesHide 7 FeaturesShow 7 Features
8.1
9
Not enough data
Management
8.3
9
Not enough data
7.6
9
Not enough data
8.3
9
Not enough data
Functionality
8.3
9
Not enough data
7.4
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
7.5
37
Not enough data
Feedback
8.9
33
Not enough data
8.7
35
Not enough data
Idea Sources
9.0
33
Not enough data
8.5
34
Not enough data
Idea Collection
8.1
32
Not enough data
6.2
30
Not enough data
6.7
31
Not enough data
8.2
34
Not enough data
5.9
30
Not enough data
Integrations
5.5
30
Not enough data
6.7
32
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
8.0
36
Not enough data
Generative AI
7.1
23
Not enough data
7.0
23
Not enough data
Survey Management
8.2
34
Not enough data
7.9
33
Not enough data
9.2
35
Not enough data
8.8
33
Not enough data
Process Management
8.8
35
Not enough data
8.2
33
Not enough data
7.5
32
Not enough data
8.0
33
Not enough data
System Management
8.4
30
Not enough data
8.0
31
Not enough data
6.8
46
7.4
502
Communication
7.3
44
8.1
324
7.6
41
7.9
306
8.6
43
8.1
306
Planning
6.8
38
7.1
230
7.5
38
7.1
222
Feature Not Available
6.6
197
6.4
38
7.6
234
6.4
38
7.2
209
Workflow Management
5.8
39
7.3
242
7.2
39
7.6
250
5.2
39
6.7
197
5.7
38
7.0
209
Not enough data
8.4
91
Metrics
Not enough data
8.8
83
Not enough data
8.4
64
Not enough data
8.4
72
Not enough data
8.3
69
Not enough data
8.4
66
Mobile App OptimizationHide 15 FeaturesShow 15 Features
Not enough data
8.4
102
Variation Testing
Not enough data
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Reporting
Not enough data
8.6
84
Not enough data
8.6
87
Personalization
Not enough data
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Administration
Not enough data
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Reviews
Reviewers' Company Size
Canny
Canny
Small-Business(50 or fewer emp.)
59.8%
Mid-Market(51-1000 emp.)
37.3%
Enterprise(> 1000 emp.)
2.9%
Pendo
Pendo
Small-Business(50 or fewer emp.)
18.2%
Mid-Market(51-1000 emp.)
62.9%
Enterprise(> 1000 emp.)
18.9%
Reviewers' Industry
Canny
Canny
Computer Software
42.2%
Information Technology and Services
14.7%
Financial Services
4.9%
Research
2.9%
Construction
2.9%
Other
32.4%
Pendo
Pendo
Computer Software
33.6%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.6%
Alternatives
Canny
Canny Alternatives
UserVoice
UserVoice
Add UserVoice
Aha!
Aha!
Add Aha!
Productboard
Productboard
Add Productboard
Jira
Jira
Add Jira
Pendo
Pendo Alternatives
Heap
Heap
Add Heap
Smartlook
Smartlook
Add Smartlook
Fullstory
Fullstory
Add Fullstory
Glassbox
Glassbox
Add Glassbox
Discussions
Canny
Canny Discussions
Monty the Mongoose crying
Canny has no discussions with answers
Pendo
Pendo Discussions
Which integrations does Pendo support?
2 Comments
Stephanie G.
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How can I participate remotely in a PUG?
1 Comment
Monica W.
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more