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Compare Call Box and Channels 
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At a Glance
Market Segments
Small-Business (60.8% of reviews)
Small-Business (38.5% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
$0.00 3 users Per Month
Call Box
Star Rating
(80)4.2 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Call BoxChannels
Star Rating
(13)4.6 out of 5
Market Segments
Small-Business (38.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00 3 users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Call Box excels in its Click-to-Call feature, scoring 9.8, which allows for seamless connectivity and enhances user experience, while Channels, although strong, does not match this level of performance.
- Reviewers mention that Channels shines in Ease of Use with a score of 9.1, making it more user-friendly for new users compared to Call Box's score of 8.6, which can be a deciding factor for teams looking for quick adoption.
- G2 users highlight that Call Box's Call Recording feature is robust, scoring 8.6, but Channels offers superior Quality of Support with a score of 9.0, indicating that users may find better assistance when issues arise.
- Users on G2 report that Channels provides excellent Performance Evaluation tools, which are crucial for agent management, scoring 9.3, while Call Box's offerings in this area are less comprehensive.
- Reviewers say that Call Box has a strong focus on Lead Qualification, which is essential for sales teams, but Channels outperforms in Product Direction with a perfect score of 10.0, suggesting a more innovative roadmap.
- Users say that while both platforms offer Call Routing capabilities, Channels' advanced features in this area, such as Geo-Routing, provide a more tailored experience for users, enhancing overall efficiency.
Pricing
Entry-Level Pricing
Call Box
No pricing availableChannels
Free
$0.00
3 users Per Month
Your customers can call you for free, directly from your website
- 250 web calls
- Web call personalization
- Working hours
Free Trial
Call Box
No trial information availableChannels
Free Trial is available
Ratings
Meets Requirements
8.3
73
8.8
13
Ease of Use
8.6
73
9.1
13
Ease of Setup
8.5
54
9.0
5
Ease of Admin
8.5
55
9.3
5
Quality of Support
8.4
66
9.0
13
Has the product been a good partner in doing business?
8.6
54
9.3
5
Product Direction (% positive)
7.0
73
10.0
12
Features by Category
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.6
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
9.8
7
Not enough data
Not enough data
Contacts
Feature Not Available
9.0
7
Not enough data
9.0
7
Not enough data
9.3
7
Insights
Not enough data
9.0
7
Not enough data
9.3
7
Feature Not Available
9.3
7
Feature Not Available
9.0
7
Not enough data
8.8
7
Not enough data
Not enough data
Phone Number Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Routing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Call Box and Channels are categorized as Outbound Call Tracking
Unique Categories
Call Box is categorized as Inbound Call Tracking and Conversation Intelligence
Channels is categorized as Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Call Box
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Channels
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.5%
Automotive
17.9%
Internet
9.0%
Medical Practice
6.4%
Health, Wellness and Fitness
5.1%
Other
41.0%
Outsourcing/Offshoring
23.1%
Internet
15.4%
Information Technology and Services
15.4%
Telecommunications
7.7%
Food & Beverages
7.7%
Other
30.8%
Alternatives
Discussions
Call Box has no discussions with answers
Can I try CrazyCall before I buy a plan?
1 Comment
Official Response from Channels
Yes! Your first 14 days are on us. Just sign up for a free trial to get started. Make the most of these 2 weeks, and if you love CrazyCall (we hope you...Read more
What payment methods do you offer?
1 Comment
Official Response from Channels
At the moment we accept Visa, MasterCard, and American Express. All your transactions are securely processed through Stripe, the most reliable payment gateway.Read more
Channels has no more discussions with answers
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