Compare Broadly and Podium 
At a Glance
Market Segments
Small-Business (91.5% of reviews)
Small-Business (59.7% of reviews)
Entry-Level Pricing
No pricing available
$399.00 Per Month
Broadly
Star Rating
(74)4.7 out of 5
Market Segments
Small-Business (91.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BroadlyPodium
Star Rating
(1,845)4.6 out of 5
Market Segments
Small-Business (59.7% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Podium excels in its live chat functionality, with a score of 9.1, while Broadly also performs well but slightly better at 9.7, indicating that Broadly may offer a more robust live chat experience.
- Reviewers mention that Broadly's customer feedback feature stands out with a score of 9.8, compared to Podium's 9.2, suggesting that Broadly provides more effective tools for gathering and analyzing customer feedback.
- G2 users highlight that Podium's text messaging capabilities, particularly its two-way text messaging feature, score 9.3, which is on par with Broadly's offerings, but users on G2 note that Broadly's overall SMS platform reporting is more comprehensive at 8.5.
- Users say that Broadly shines in its employee performance tracking, scoring 9.3, while Podium's score of 8.6 indicates that Broadly may provide more detailed insights into team performance and workflow management.
- Reviewers mention that Podium's API flexibility is rated at 9.1, which is impressive, but Broadly's overall system integration capabilities, with a score of 8.7, suggest that it may offer a more seamless experience when connecting with other software.
- Users report that while both platforms have strong customization options, Podium's customization interface scores 8.6, which is slightly lower than Broadly's overall customization capabilities, indicating that Broadly may provide a more user-friendly experience for tailoring the software to specific needs.
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Pricing
Entry-Level Pricing
Broadly
No pricing availablePodium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Broadly
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.4
57
9.1
1,549
Ease of Use
9.6
58
9.3
1,568
Ease of Setup
9.3
41
9.2
917
Ease of Admin
9.3
41
9.3
803
Quality of Support
9.6
56
9.0
1,447
Has the product been a good partner in doing business?
9.4
41
9.2
819
Product Direction (% positive)
9.2
55
9.0
1,542
Features by Category
Messenger
Not enough data
8.4
126
Not enough data
7.9
175
Not enough data
9.1
191
Not enough data
Feature Not Available
Channels
Not enough data
8.1
181
Not enough data
8.7
191
Not enough data
9.3
206
Not enough data
Feature Not Available
Not enough data
8.1
165
Customers
Not enough data
8.3
122
Not enough data
8.4
126
Not enough data
8.6
193
Not enough data
8.3
193
Not enough data
8.5
192
Platform Basics
Not enough data
8.7
44
Not enough data
8.6
43
Not enough data
9.2
44
Platform Data
Not enough data
9.4
44
Not enough data
9.0
44
Platform Additional Functionality
Not enough data
8.3
42
Not enough data
8.9
44
Not enough data
9.4
44
Platform Content
Not enough data
9.1
43
Text Messaging
Not enough data
8.7
179
|
Verified
Not enough data
9.3
192
|
Verified
Not enough data
8.4
139
Not enough data
8.6
192
|
Verified
Not enough data
8.4
166
|
Verified
Not enough data
8.5
167
|
Verified
Not enough data
8.6
186
|
Verified
Not enough data
8.6
170
|
Verified
SMS Platform
Not enough data
8.5
177
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
Feature Not Available
Not enough data
7.7
157
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
161
|
Verified
Channels
Not enough data
8.3
245
Not enough data
8.3
246
Not enough data
Feature Not Available
Design
Not enough data
8.3
261
Not enough data
Feature Not Available
Not enough data
8.7
294
Not enough data
8.6
285
Not enough data
8.7
259
Generative AI
Not enough data
7.9
158
Not enough data
7.8
153
Functionality
Not enough data
8.7
281
|
Verified
Not enough data
8.1
273
|
Verified
Not enough data
8.7
276
|
Verified
Support
Not enough data
8.5
280
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
285
|
Verified
Responses
Not enough data
9.1
18
Not enough data
8.2
19
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.2
18
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
8.8
19
Not enough data
9.0
18
Generative AI
Not enough data
8.5
18
Not enough data
8.3
17
Conversational Platform
Not enough data
8.7
259
Not enough data
8.5
217
Not enough data
8.3
132
Not enough data
8.6
146
Support Automation
Not enough data
8.7
221
Not enough data
8.4
131
Not enough data
8.7
132
Not enough data
8.2
140
Generative AI
Not enough data
7.8
119
Not enough data
7.7
119
Data
Not enough data
8.4
22
Not enough data
8.8
23
Interaction
Not enough data
8.5
24
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
9.0
22
Learning
Not enough data
8.6
23
Not enough data
8.6
24
Content Generation
Not enough data
8.5
24
Not enough data
8.2
24
System
Not enough data
Feature Not Available
Not enough data
8.6
24
Not enough data
8.8
23
Not enough data
8.7
22
Generative AI
Not enough data
8.0
183
Not enough data
7.7
179
Not enough data
Feature Not Available
Communication
Not enough data
9.2
624
|
Verified
Not enough data
9.1
649
|
Verified
Not enough data
8.2
438
Not enough data
9.0
592
|
Verified
Not enough data
7.3
225
Internal Use
Not enough data
8.3
545
|
Verified
Not enough data
9.0
605
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.6
555
|
Verified
Not enough data
8.8
562
|
Verified
Not enough data
8.5
529
|
Verified
Consumer Intelligence
9.8
31
|
Verified
9.2
599
|
Verified
Feature Not Available
8.5
489
9.5
25
|
Verified
8.6
530
|
Verified
Reporting
Feature Not Available
Feature Not Available
Not enough data
8.4
497
|
Verified
9.3
34
|
Verified
9.0
619
|
Verified
Media Monitoring
Not enough data
8.6
490
9.3
23
7.2
173
Feature Not Available
8.3
485
In-House Management
9.3
23
|
Verified
8.6
479
9.6
19
8.6
478
|
Verified
Generative AI
Feature Not Available
7.6
119
Basic Communication
Not enough data
8.5
26
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Categories
Categories
Shared Categories
Broadly and Podium are categorized as Online Reputation Management
Unique Categories
Broadly has no unique categories
Reviews
Reviewers' Company Size
Broadly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
28.2%
Consumer Services
16.9%
Automotive
11.3%
Retail
4.2%
Mechanical or Industrial Engineering
4.2%
Other
35.2%
Automotive
20.3%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.1%
Most Helpful Reviews
Broadly
Most Helpful Favorable Review
Verified User in Facilities Services
Broadly is getting reviews in the right places.
Most Helpful Critical Review
JOSEPH M.
Verified User in Automotive
Honestly can not think of a single dislike about Broadly.
Podium
Most Helpful Favorable Review
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Most Helpful Critical Review
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Verified User in Facilities Services
Broadly is getting reviews in the right places.
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
JOSEPH M.
Verified User in Automotive
Honestly can not think of a single dislike about Broadly.
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Discussions
Do you integrate with Quickbooks Online & Quickbooks for Desktop?
1 comment
Official Response from Broadly
Yes, we integrate with both! Read more
How many clicks does my customer have to make in order to write a review?
1 comment
Official Response from Broadly
One click to a review. Our system recognizes where your customer is logged into, and we send them there. This makes it as easy as possible for them to write...Read more
Do you have to sign a contract to use Broadly?
1 comment
Official Response from Broadly
Absolutely not, we do not lock you into a contract so that you're completely comfortable.Read more
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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