Compare Botsonic and Intercom 
At a Glance
Market Segments
Small-Business (76.9% of reviews)
Small-Business (59.0% of reviews)
Entry-Level Pricing
$40.83 3000 No. of Messages Per Month
$39.00 1 Seat Per Month
Botsonic
Star Rating
(88)4.6 out of 5
Market Segments
Small-Business (76.9% of reviews)
Entry-Level Pricing
$40.83 3000 No. of Messages Per Month
Browse all 2 pricing plansIntercom
Star Rating
(3,324)4.5 out of 5
Market Segments
Small-Business (59.0% of reviews)
Entry-Level Pricing
$39.00 1 Seat Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Botsonic's live chat functionality received a lower score of 8.2, indicating room for improvement in user experience.
- Reviewers mention that Botsonic shines in Ease of Setup, achieving a score of 9.4, which users on G2 appreciate for its straightforward onboarding process. Intercom, while still strong, scored lower at 8.5, suggesting that some users find its setup more complex.
- G2 users highlight the superior AI capabilities of Botsonic, particularly in Generative AI features, where it scored 9.2 for AI Text Generation. In comparison, Intercom's score of 8.4 indicates that its AI functionalities may not be as robust or user-friendly.
- Users say that Intercom's Ticket Collaboration feature, with a score of 8.8, is highly effective for team communication on customer issues. Botsonic, while also functional, scored slightly lower at 8.0, suggesting that its collaboration tools may not be as intuitive.
- Reviewers mention that Botsonic's Customer Support features, particularly its Knowledge Base, scored 8.9, which users find helpful for self-service. Intercom's Knowledge Base scored slightly higher at 9.2, indicating a more comprehensive resource for users seeking assistance.
- Users on G2 report that Intercom's Multi-Channel Coverage is impressive, scoring 8.8, allowing businesses to engage customers across various platforms effectively. Botsonic, while competitive, scored 8.4, suggesting it may not offer the same breadth of channels for customer engagement.
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Pricing
Entry-Level Pricing
Botsonic
Business
$40.83
3000 No. of Messages Per Month
Priced at $49/month or $40.83/month when billed annually, this plan is perfect for small to medium businesses.
- 3000 Unique messages/month
- 2 chatbot
- 2 Admin seats
Intercom
Essential
$39.00
1 Seat Per Month
The customer support plan for individuals, startups, and small businesses.
- Shared inbox
- Fin AI chatbot
- Public help center
Free Trial
Botsonic
Free Trial is available
Intercom
Free Trial is available
Ratings
Meets Requirements
8.8
62
8.8
2,505
Ease of Use
9.2
66
8.9
2,531
Ease of Setup
9.4
45
8.5
1,179
Ease of Admin
8.9
44
8.7
1,130
Quality of Support
8.7
52
8.7
2,407
Has the product been a good partner in doing business?
8.6
38
8.8
1,129
Product Direction (% positive)
9.5
64
8.8
2,355
Features by Category
Ticket and Case Management
Not enough data
8.7
977
|
Verified
Not enough data
8.8
995
|
Verified
Not enough data
8.7
970
|
Verified
Not enough data
8.5
1018
|
Verified
Not enough data
8.4
559
|
Verified
Not enough data
8.9
1016
|
Verified
Not enough data
8.8
940
|
Verified
Not enough data
8.7
840
|
Verified
Generative AI
Not enough data
8.3
139
Not enough data
8.2
140
Communication Channels
Not enough data
9.0
770
|
Verified
Not enough data
8.8
970
|
Verified
Not enough data
9.4
1142
|
Verified
Not enough data
8.4
696
Not enough data
7.7
411
Platform
Not enough data
8.3
579
|
Verified
Not enough data
8.3
1072
|
Verified
Not enough data
8.8
683
|
Verified
Not enough data
8.7
649
|
Verified
Not enough data
8.1
878
|
Verified
Not enough data
8.1
880
|
Verified
Messenger
Not enough data
8.8
365
|
Verified
Not enough data
8.1
346
|
Verified
Not enough data
9.3
461
|
Verified
Not enough data
8.5
309
|
Verified
Channels
Not enough data
8.2
278
|
Verified
Not enough data
9.0
422
|
Verified
Not enough data
8.1
191
|
Verified
Not enough data
7.6
106
Not enough data
8.2
215
|
Verified
Customers
Not enough data
8.8
414
|
Verified
Not enough data
8.7
418
|
Verified
Not enough data
8.2
421
|
Verified
Not enough data
8.4
372
|
Verified
Not enough data
8.3
365
|
Verified
User Analysis
Not enough data
8.6
135
Not enough data
8.4
152
User Support
Not enough data
9.1
162
Not enough data
8.1
115
Not enough data
8.8
146
Walkthrough Type
Not enough data
8.9
132
Not enough data
9.0
143
Channels
Not enough data
8.8
176
Not enough data
8.4
167
Not enough data
7.6
160
Design
Not enough data
8.7
172
Not enough data
8.5
175
Not enough data
8.7
180
Not enough data
8.8
172
Not enough data
8.8
166
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.4
50
Not enough data
9.2
51
Not enough data
9.2
49
Automation - AI Agents
Not enough data
8.9
29
Not enough data
9.5
31
Not enough data
Feature Not Available
Not enough data
8.7
30
Not enough data
9.4
30
Platform
Not enough data
9.4
48
Not enough data
9.4
48
Not enough data
9.4
48
Autonomy - AI Agents
Not enough data
8.9
31
Not enough data
9.1
31
Not enough data
8.9
31
Not enough data
9.1
32
Generative AI
Not enough data
Feature Not Available
Not enough data
9.1
18
Responses
8.8
60
8.8
492
8.7
60
8.8
484
8.0
60
9.1
482
8.4
59
8.9
458
8.2
56
8.7
382
Platform
8.2
59
9.5
508
8.4
59
8.9
482
8.5
58
8.8
477
8.5
56
8.7
461
Feature Not Available
8.5
322
8.0
57
8.9
428
8.6
56
8.9
484
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.4
46
Conversational Platform
Not enough data
8.7
956
Not enough data
8.7
736
Not enough data
8.8
758
Not enough data
9.0
681
Support Automation
Not enough data
8.7
760
Not enough data
8.7
801
Not enough data
8.6
418
Not enough data
8.8
708
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.9
89
Not enough data
8.0
82
Not enough data
9.2
92
Automation
Not enough data
8.7
89
Not enough data
8.6
94
Not enough data
8.7
86
Artificial Intelligence
Not enough data
8.8
88
Not enough data
8.9
86
Not enough data
8.5
88
Generative AI
Not enough data
8.5
171
Not enough data
8.4
170
Not enough data
Feature Not Available
Communication
Not enough data
9.3
1296
|
Verified
Not enough data
8.9
1304
|
Verified
Not enough data
8.8
1053
|
Verified
Not enough data
9.2
1217
|
Verified
Not enough data
8.6
464
Internal Use
Not enough data
8.3
1072
|
Verified
Not enough data
8.9
959
|
Verified
Not enough data
8.4
912
|
Verified
Not enough data
8.7
1108
|
Verified
Not enough data
9.0
1182
|
Verified
Not enough data
8.6
1152
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
8.9
11
9.0
552
8.8
11
8.9
552
8.3
11
Feature Not Available
8.8
11
8.3
392
9.1
11
8.6
437
Self-Service Platform
8.5
11
8.7
434
8.6
11
8.8
439
9.1
11
8.3
376
8.2
11
8.8
424
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
68
Not enough data
9.6(won by default)
71
Channels
Not enough data
9.4(won by default)
72
Not enough data
8.9(won by default)
71
Not enough data
9.5(won by default)
74
Not enough data
8.6(won by default)
65
Not enough data
8.9(won by default)
66
Insight
Not enough data
9.3(won by default)
70
Not enough data
9.3(won by default)
71
Not enough data
9.0(won by default)
67
Not enough data
9.4(won by default)
67
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Botsonic and Intercom are categorized as Chatbots and Customer Self-Service
Unique Categories
Botsonic has no unique categories
Reviews
Reviewers' Company Size
Botsonic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.4%
Marketing and Advertising
5.1%
Retail
3.8%
Primary/Secondary Education
3.8%
Non-Profit Organization Management
3.8%
Other
76.9%
Computer Software
25.9%
Information Technology and Services
13.2%
Financial Services
7.4%
Internet
5.3%
Marketing and Advertising
5.0%
Other
43.2%
Most Helpful Reviews
Botsonic
Most Helpful Favorable Review
ანი .
Verified User in Financial Services
it is easy to use and you can uplload yor sources which will help you to get right answers to your questions
Most Helpful Critical Review
Kylan H.
Verified User in Leisure, Travel & Tourism
The message limit is too low for free plans
Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
ანი .
Verified User in Financial Services
it is easy to use and you can uplload yor sources which will help you to get right answers to your questions
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Kylan H.
Verified User in Leisure, Travel & Tourism
The message limit is too low for free plans
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alternatives
Discussions
Botsonic has no discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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