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- Bonterra Case Management (formerly Apricot)-vs-Salesforce Nonprofit Cloud
Compare Bonterra Case Management (formerly Apricot) and Salesforce Nonprofit Cloud 
At a Glance
Market Segments
Small-Business (69.2% of reviews)
Small-Business (61.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Bonterra Case Management (formerly Apricot)
Star Rating
(226)4.3 out of 5
Market Segments
Small-Business (69.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Bonterra Case Management (formerly Apricot)Salesforce Nonprofit Cloud
Star Rating
(83)4.1 out of 5
Market Segments
Small-Business (61.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Nonprofit CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bonterra Case Management excels in Customization with a score of 9.0, allowing organizations to tailor the software to their specific needs, while Salesforce Nonprofit Cloud, with a score of 7.6, offers less flexibility in this area.
- Reviewers mention that Bonterra's Online Donation Portal is highly rated at 9.7, providing a seamless experience for donors, whereas Salesforce Nonprofit Cloud's similar feature, while functional, does not receive the same level of praise.
- G2 users highlight Bonterra's superior Client Intake process, scoring 8.9, which simplifies the onboarding of new clients, compared to Salesforce's score of 8.3, which some users find less intuitive.
- Users on G2 report that Bonterra's Quality of Support is rated at 8.4, indicating a strong customer service experience, while Salesforce Nonprofit Cloud's support, rated at 7.5, has received mixed reviews regarding response times and effectiveness.
- Reviewers say that Bonterra's Reporting capabilities are robust, scoring 9.0, which allows for detailed insights into program performance, while Salesforce Nonprofit Cloud, with a score of 8.5, offers solid reporting but lacks some of the depth found in Bonterra.
- Users report that Bonterra's Automation features, rated at 8.7, streamline workflows effectively, whereas Salesforce Nonprofit Cloud's automation tools, scoring 7.3, are seen as less comprehensive and sometimes cumbersome to set up.
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Pricing
Entry-Level Pricing
Bonterra Case Management (formerly Apricot)
No pricing availableSalesforce Nonprofit Cloud
No pricing availableFree Trial
Bonterra Case Management (formerly Apricot)
No trial information availableSalesforce Nonprofit Cloud
No trial information availableRatings
Meets Requirements
8.5
205
8.0
57
Ease of Use
8.3
211
7.3
58
Ease of Setup
7.9
158
6.3
38
Ease of Admin
7.8
83
6.8
39
Quality of Support
8.4
190
7.5
53
Has the product been a good partner in doing business?
7.9
81
7.9
42
Product Direction (% positive)
8.4
199
8.3
56
Features by Category
Administration
Not enough data
9.1
9
Not enough data
9.3
9
Not enough data
7.8
6
Not enough data
9.0
8
Fundraising
Not enough data
8.5
8
Not enough data
9.7
6
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
Not enough data
9.4
6
Not enough data
9.3
5
Platform Basics
8.5
162
9.0
8
7.6
148
8.5
8
8.5
157
9.2
8
Case Management
8.9
156
8.3
7
8.5
155
8.6
7
8.2
157
8.1
6
Platform Additional Functionality
7.5
150
8.8
8
6.7
145
8.1
6
Platform Data
8.2
153
8.5
8
7.3
146
9.3
7
Administration
Not enough data
8.3
9
Not enough data
7.7
8
Not enough data
8.0
9
Not enough data
7.1
7
Not enough data
8.9
9
Donor Management
Not enough data
8.1
8
Not enough data
8.1
7
Not enough data
8.1
9
Not enough data
7.1
7
Interoperability
Not enough data
8.3
6
Not enough data
8.6
7
Not enough data
8.3
7
Constituent Management
Not enough data
7.2
12
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
7.2
9
|
Verified
Marketing Automation
Not enough data
6.7
11
|
Verified
Not enough data
7.6
11
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
7.2
9
|
Verified
Workflow Automation
Not enough data
7.3
10
|
Verified
Not enough data
8.2
13
|
Verified
Not enough data
8.8
12
|
Verified
Reporting & Analytics
Not enough data
8.8
12
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
8.3
11
|
Verified
Integrations
Not enough data
7.6
9
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
7.3
10
|
Verified
Not enough data
7.3
8
|
Verified
Proposal Management
Not enough data
8.6
6
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.1
8
|
Verified
Fund Tracking
Not enough data
7.8
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
7.9
7
|
Verified
Impact & Outcomes
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
7.9
8
|
Verified
Grant Prospecting
Not enough data
8.1
6
|
Verified
Not enough data
8.3
5
|
Verified
Compliance
Not enough data
7.7
5
|
Verified
Not enough data
8.1
6
|
Verified
Integrations
Not enough data
8.3
5
|
Verified
Not enough data
8.6
7
|
Verified
Volunteer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement & Communication Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bonterra Case Management (formerly Apricot) and Salesforce Nonprofit Cloud are categorized as Human Services
Unique Categories
Bonterra Case Management (formerly Apricot) has no unique categories
Salesforce Nonprofit Cloud is categorized as Grant Management, Volunteer Management, Donor Management, Nonprofit CRM, and Fundraising
Reviews
Reviewers' Company Size
Bonterra Case Management (formerly Apricot)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Nonprofit Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
48.2%
Civic & Social Organization
13.8%
Individual & Family Services
11.2%
Human Resources
7.6%
Mental Health Care
4.5%
Other
14.7%
Non-Profit Organization Management
57.7%
Hospital & Health Care
3.8%
Fund-Raising
3.8%
Education Management
3.8%
Information Technology and Services
2.6%
Other
28.2%
Most Helpful Reviews
Bonterra Case Management (formerly Apricot)
Most Helpful Favorable Review
Verified User in Non-Profit Organization Management
Apricot is a user-friendly system that makes it easy to add and organize information about the individuals we serve, as well as, other metrics around our outreach services to enhance cross-departmental communication and improve the quality of services we...
Most Helpful Critical Review
Verified User in Non-Profit Organization Management
The organization of records is not clear to me yet.
Salesforce Nonprofit Cloud
Most Helpful Favorable Review
Mike P.
Verified User in Non-Profit Organization Management
Salesforce for NonProfits goes a long way to bridge the gap between Sales Cloud and the needs of non -profits. It is well thought out to provide a solid base for non-profits to get started with Salesforce, but does require additional configuration and/or...
Most Helpful Critical Review
Verified User in Non-Profit Organization Management
It is not an intuitive product like some the CRMs I have prior experience with
Verified User in Non-Profit Organization Management
Apricot is a user-friendly system that makes it easy to add and organize information about the individuals we serve, as well as, other metrics around our outreach services to enhance cross-departmental communication and improve the quality of services we...
Mike P.
Verified User in Non-Profit Organization Management
Salesforce for NonProfits goes a long way to bridge the gap between Sales Cloud and the needs of non -profits. It is well thought out to provide a solid base for non-profits to get started with Salesforce, but does require additional configuration and/or...
Verified User in Non-Profit Organization Management
The organization of records is not clear to me yet.
Verified User in Non-Profit Organization Management
It is not an intuitive product like some the CRMs I have prior experience with
Alternatives
Discussions
What is ETO software?
2 comments
LL
ETO (Efforts to Outcomes) is an antiquated web-based data collection system offered by Social Solutions.Read more
What is Apricot used for?
1 comment
Official Response from Bonterra Case Management (formerly Apricot)
Thank you for your question! Bonterra Case Management, formerly known as Apricot, is a software solution designed to streamline and optimize case management...Read more
Bonterra Case Management (formerly Apricot) has no more discussions with answers
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