--- title: Therap Services Reviews meta_title: 'Therap Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how Therap Services works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 221 scale: '5' date_modified: '2026-06-17' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Therap Services Reviews **Vendor:** Therap **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 221 ## About Therap Services Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations. ## Therap Services Pros & Cons **What users like:** - Users value the **easy documentation and compliance features** of Therap Services, appreciating its consistent growth and updates. (11 reviews) - Users commend the **amazing customer support** of Therap Services, enhancing their overall user experience and satisfaction. (9 reviews) - Users praise the **high-quality, all-in-one services** of Therap, enhancing accessibility and support for their needs. (9 reviews) - Users value the **versatile capabilities** of Therap Services, appreciating its focus on partnership and continuous improvements. (8 reviews) - Users value the **ease of use** of Therap Services, making it simple to manage ledgers efficiently. (7 reviews) - Access (6 reviews) - Ease (5 reviews) - Client Engagement (4 reviews) - Efficiency (4 reviews) - User Interface (4 reviews) **What users dislike:** - Users find **poor navigation** in Therap Services frustratingly difficult, complicating simple tasks and overall usability. (3 reviews) - Users find the **time-consuming setup** of Therap Services challenging, requiring manual data entry and extensive learning. (3 reviews) - Users find **access difficulty** frustrating due to frequent re-logins after inactivity, impacting their user experience. (1 reviews) - Users find that **billing issues** take longer for Therap support to resolve compared to other concerns. (1 reviews) - Users find Therap Services to be **overpriced and frustratingly user-unfriendly** , complicating even simple tasks and workflows. (1 reviews) - Users find Therap Services to have an **inefficient system** that complicates basic tasks and frustrates users significantly. (1 reviews) - Limited Customization (1 reviews) - Poor Training (1 reviews) - Update Issues (1 reviews) ## Therap Services Reviews ### 1. Therap is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Susan L. | Senior National Therap Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Therap Services?** The software provides many areas for documentation, document storage, reporting, and billing features. Overall it is a very comprehensive database that is easy to work with, complies with state regulations for reporting. Therap works to stay informed on state and federal regulations to continue to comply. Therap's support team is professional and timely in responding to the needs of their customers. Training, webinars, user guides and other resources are provided for users. Therap is continually looking at ways to improve the software, either updating or adding to current modules or creating new modules. Prior to selecting Therap, we researched several other options and none had as complete of a record for individuals information . **What do you dislike about Therap Services?** Even with Report Library Plus, some limited reporting capabilities for Oversight users. **What problems is Therap Services solving and how is that benefiting you?** Custom report for Oversight. It allows capability to pull data from all linked provider accounts. ### 2. User-Friendly Platform with Robust Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Keon D. | High School Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Therap Services?** I like that Therap Services is user friendly and everything is straightforward. I love that I can run reports to do my quarterly progress reports. It keeps all my clients' information in the same place that I bill them. I appreciate being able to have all my notes for each session on one document rather than clicking around trying to find them, which is important when I might have 30 notes to review for one client. **What do you dislike about Therap Services?** Nothing **What problems is Therap Services solving and how is that benefiting you?** As a recreational therapist, Therap Services keeps all my client's information in one place for billing. It's user-friendly, allowing me to run reports for progress, and has all my session notes in one document instead of searching for them. ### 3. Effortless Documentation with Compliance Focus **Rating:** 4.0/5.0 stars **Reviewed by:** Marissa A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Therap Services?** I find Therap Services easy to use, which is something I really like about it. The initial setup was easy, which made getting started smooth. I also value the MAR and safety features because they address compliance and medication management effectively. Overall, I'm comfortable using Therap Services for daily documentation. **What do you dislike about Therap Services?** Understanding all features **What problems is Therap Services solving and how is that benefiting you?** I use Therap Services for MAR and daily documentation. It helps with compliance and meds, and I find it easy to use. ### 4. Helpful AI-Driven Interface Updates That Reflect Our Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin N. | Director of Residential, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Therap Services?** The updates to the interface and focus on AI are definitely helpful. Listening to our feedback on medication administration is great as well. **What do you dislike about Therap Services?** Getting back into residential, I have yet to identify any areas of concern so far. **What problems is Therap Services solving and how is that benefiting you?** I sent a proposal to my leadership team to transition to eMARs and the amount of information easily accessible is very important. ### 5. Easy, User-Friendly Documentation Across All ISP and MAR **Rating:** 5.0/5.0 stars **Reviewed by:** Sara B. | House Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Therap Services?** The easy use of documenting on all isp and mar is very helpful and user friendly. **What do you dislike about Therap Services?** I haven’t found anything I dislike at all. Everything I utilize has been so easy. **What problems is Therap Services solving and how is that benefiting you?** Some of our reports were pulling a little wonky and therap jumped into action helping solve the problem ### 6. Simple, Easy to Use, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Therap Services?** Therap offers simple, easy to use for everyone. Support offered is the best! **What do you dislike about Therap Services?** There really isn’t anything negative to say about Therap! **What problems is Therap Services solving and how is that benefiting you?** Therap ensures our organization meets and exceeds all state and federal guidelines! ### 7. Therap conference **Rating:** 4.0/5.0 stars **Reviewed by:** Heidi W. | Service Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Therap Services?** Easy to use for staff and always new features. **What do you dislike about Therap Services?** Difficult to make changes to Isp program after approved. **What problems is Therap Services solving and how is that benefiting you?** Adding the AI and the QA assistant ### 8. MAR and Reporting Make Documentation a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Katina S. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Therap Services?** MAR and documenting and pulling the reports **What do you dislike about Therap Services?** When deleting a medication it still shows up **What problems is Therap Services solving and how is that benefiting you?** Providing a platform to document and pull reports ### 9. Clear and Centralized Client Information **Rating:** 4.0/5.0 stars **Reviewed by:** Sherryl M. | Medical Coordination, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Therap Services?** It's clear. Can get all my client's informations from there. **What do you dislike about Therap Services?** Sometimes, it is hard to find a content. **What problems is Therap Services solving and how is that benefiting you?** I like the MAR new futures. ### 10. Easy to Use and Accessible Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney p. | Program manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Therap Services?** Easy to use and accessible wherever I am **What do you dislike about Therap Services?** Times out but I have learned how to change that **What problems is Therap Services solving and how is that benefiting you?** Tracking the mar ### 11. Therap Does It All—An All-Inclusive Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Director of Training, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Therap Services?** There really isn't anything I dont like! **What do you dislike about Therap Services?** Nothing. Therap is all inclusive for what it's designed for **What problems is Therap Services solving and how is that benefiting you?** Translation and AI ### 12. Excellent for ISP, Data Collection, and Clinical Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Therap Services?** ISP, data collection, and clinical notes **What do you dislike about Therap Services?** Some areas can sometimes be difficult to navigate **What problems is Therap Services solving and how is that benefiting you?** Mostly setups ### 13. This is terrible software that's only used because of their monopoly on the niche **Rating:** 0.0/5.0 stars **Reviewed by:** Mishka W. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Therap Services?** Logging out of it. The logout button works every time. **What do you dislike about Therap Services?** I use Therap as a business admin. This is the worst, most user unfriendly software I've ever had the displeasure of using. Simple tasks are frustratingly difficult, the menu is outdated and clunky. They have an entire library of "how to" videos.... Helpful right? Wrong! The search function litters your results with unrelated content that you have to sift through yourself. Also, what other platform do you use that a library of how to do simple tasks (track meds, assign staff, etc) is even necessary? Our employees hate it, I hate it, our owner hates it, but because it's the software the state "recommends" we have to use it for compliance reasons. It's also very overpriced. If you're getting into a field of work where using Therap is necessary, I hope you have more patience and free time than I do. **What problems is Therap Services solving and how is that benefiting you?** The one problem that Therap solves is compliance. They are compliant with regulations in every state they operate in. It would be more work to maintain compliance without them. ### 14. Great system for your documentation and reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Jacki J. | Compliance & Training Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** I love that Therap is ever changing to the times and needs of providers. I have been a provider user since the first couple of years of Therapy. The system does reporting that makes outcomes easy to track and follow up on. Easy reporting and integrates into excellence for easy analysis. Very helpful staff when have questions. **What do you dislike about Therap Services?** I can't think of anything I dislike about Therap. **What problems is Therap Services solving and how is that benefiting you?** I think the dashboards are a great improvement and am excited for the AI interface for qa. This will help staff and providers ensure all needed documentation is completed. Real time saver! ### 15. Great documentation portal for HCBS I/DD providers **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila G. | VP/COO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** We have been using Therap since 2010. The amount of growth and new updates every year is impressive. They truly want to provide the easiest, fastest portal to document t and share information for the clients we serve! **What do you dislike about Therap Services?** After using Therap for 14 years I can honestly say there are no downsides with this company or its software. **What problems is Therap Services solving and how is that benefiting you?** They are looking into the future always to provide the most up to date software trends that make sense for the work we do. ### 16. Great Reps that Truly Listen and Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Bri G. | Electronic Health Records Specalist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** I love that every staff I've interacted with is Knowledgeable, takes feedback and does their best to make the changes in app and online. Truly a wonderful experience all around! **What do you dislike about Therap Services?** Not very many things to dislike about therap but I will say that they take feedback incredibly well and there's always a training or an action! **What problems is Therap Services solving and how is that benefiting you?** A lot of person centered practices are being taken into consideration with about me videos! ### 17. Best EHR platform **Rating:** 5.0/5.0 stars **Reviewed by:** Karen G. | CNO, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** Therap is the best EHR system and meets the needs of our organization. It is a true partnership. Therap listens to the provider feedback and continues to make enhancements based on provider need. **What do you dislike about Therap Services?** Don't a have a specific dislike. Our organizations is working to maximize Therap. Still have work to do our end to maximize full functionality. **What problems is Therap Services solving and how is that benefiting you?** Use of Therap Connect in our residential settings and spreading across sites ### 18. Great service tool **Rating:** 4.5/5.0 stars **Reviewed by:** Brianda P. | Community Habilitation Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** Therap has been great for our agency when intaking Individuals and when providing services. We are constantly learning new features and Therap is innovating the way we document and keep track of items. **What do you dislike about Therap Services?** For billing issues, Therap support does take longer for a response than other issues. **What problems is Therap Services solving and how is that benefiting you?** Therap has helped us keep track of all individual plans and how we document progress. ### 19. Excellent Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Quality Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Therap allows you to organize and analyze data with ease. It is able to assist with decision making and documentation. Therap aids in ensuring that consumers are receiving the best care possible **What do you dislike about Therap Services?** It takes time to learn how to navigate and pull reports to use the data **What problems is Therap Services solving and how is that benefiting you?** Therap allows us to track documentation and allows us to pull information quickly and efficiently ### 20. Great resource **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine G. | Training and development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** Love that they are very innovative and creative, and the customer is first in priority. Lots of modules and the platform allows consumers to customize their services to the needs of their organization. **What do you dislike about Therap Services?** N/a everything was great I have no dislikes other than the number characters allowed ( need more) **What problems is Therap Services solving and how is that benefiting you?** The character allowance on the different modules and programs ### 21. Works for our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Therap handles most of our documentation needs and is user friendly to understand and implement. **What do you dislike about Therap Services?** There are so many ways to enter data and information. It would be nice if there were ways to better identify gaps in the system with missing data and documentation needs. **What problems is Therap Services solving and how is that benefiting you?** Documentation to meet regulations and promote resident growth and development of skills. ### 22. Therap as a person centered data system **Rating:** 4.5/5.0 stars **Reviewed by:** Debra H. | Clinical Supports Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** I like the functionality and scope of the modules, the person centered approach and core values and the focus on development and improvements. **What do you dislike about Therap Services?** I would like more focus on the qualitative data (there is a focus on billing and EVV which is r do not utilize it for). **What problems is Therap Services solving and how is that benefiting you?** Data collection ### 23. Excellent tool for keeping documentation in the proper format **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer S. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Our agency has been using Therap for close to 10 years. It has changed the way we document and bill. All of our information is right at our fingertips. **What do you dislike about Therap Services?** My only suggestion would be to simplify the dashboard a little bit. **What problems is Therap Services solving and how is that benefiting you?** Keeping billing in one place and one form ### 24. Therap Services User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Summer H. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Therap Services?** Therap is a completely new system for myself to navigate. It has been super easy for myself to navigate and use. If I have any question I always use the chat helper. Always gives or finds me the correct answer that I need. **What do you dislike about Therap Services?** I don't dislike anything. It's super easy to use. **What problems is Therap Services solving and how is that benefiting you?** The Mar situation. I am super excited for the Daily Mar. it's going to be so much better for not only the DSP's but the administration as well. ### 25. Quality **Rating:** 2.5/5.0 stars **Reviewed by:** Alicia M. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** The accessibility of Therap, the ability to log so much into the app **What do you dislike about Therap Services?** The different IsP programs and reports, being able to run a report agency wide and not just by person easily. **What problems is Therap Services solving and how is that benefiting you?** Daily MAR and PrN follow up ### 26. The conference is awesome and very informative **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey A. | LPN3, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Easy to use and pull up ledgers on one person **What do you dislike about Therap Services?** Some classes were long email. But. They explained where to find the info **What problems is Therap Services solving and how is that benefiting you?** One in one sessions. Answers are answer very helpful ### 27. National Conference **Rating:** 5.0/5.0 stars **Reviewed by:** Beckie M. | RN ISL Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** Learning a lot at the conference. I love it! **What do you dislike about Therap Services?** Too many ways to navigate options without clear instructions **What problems is Therap Services solving and how is that benefiting you?** How to communicate with staff and how to chart on the MAR ### 28. Therap has grown **Rating:** 5.0/5.0 stars **Reviewed by:** Sparkasia A. | chief operation officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Therap Services?** Therap has grown significantly and enables agencies to be more compliant, allowing users to document easily. **What do you dislike about Therap Services?** Nothing at this time everything is working fine **What problems is Therap Services solving and how is that benefiting you?** Documentation and stating complaint ### 29. I am well pleased with Therap services. **Rating:** 5.0/5.0 stars **Reviewed by:** Keegan W. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** I like the versatility and capabilities offered to me through Therap. **What do you dislike about Therap Services?** It can be quite a learning curve. But they offer great support and training. **What problems is Therap Services solving and how is that benefiting you?** Daily documentation, MAR, compliance. ### 30. Great service ! **Rating:** 5.0/5.0 stars **Reviewed by:** Sirlena P. | Operations Manaer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Great service the makes documentation and billing easier and more efficient. **What do you dislike about Therap Services?** It takes time to really get use to each Module. **What problems is Therap Services solving and how is that benefiting you?** Billing and Reconciliation, Documentation and EVV Services. ### 31. Best compliance software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** The implementation specialists are amazing! The help and support features and training are essential to the success of our agency. We would choose Therap again!! -Cora M, California **What do you dislike about Therap Services?** Nothing. It can be hard to get a hold of everything, but Therap is there to support every step of the way. **What problems is Therap Services solving and how is that benefiting you?** We're moving into using Therap for billing. They were amazing with EVV implementation. ### 32. Therap review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** Therap has been life changing for my caseload. I have vital information wherever I am! You can login on computer, tablets, or your phone. **What do you dislike about Therap Services?** I honestly have not found a major dislike. Sometimes it's frustrating to have to login multiple times if you are idle too long. **What problems is Therap Services solving and how is that benefiting you?** Having immediate access to all caseload related information at any point from any location. ### 33. I enjoy using therap **Rating:** 3.5/5.0 stars **Reviewed by:** Kylie G. | Clinical liason, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** All the information is in one place and that's helpfuke **What do you dislike about Therap Services?** A little to clicky and that becomes annoying **What problems is Therap Services solving and how is that benefiting you?** None that I'm aware of ### 34. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Becky H. | Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** It has everything you need for staffing and reporting. **What do you dislike about Therap Services?** Nothing I don't have any issues with therap. **What problems is Therap Services solving and how is that benefiting you?** It is our primary documentation system. ### 35. Exactly the right system for the agency I work for! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Training Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Therap keeps all daily documentation secure and organized! I could not imagine doing my job without this system! **What do you dislike about Therap Services?** I wish Therap had a clock in/clock out system. Keeping all agency aspects under one roof would be nice. **What problems is Therap Services solving and how is that benefiting you?** Digitizing documentation allows us to use less paper and submit documentation to the State in a quicker, more organized fashion. ### 36. My review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Therap Services?** Therap is a great software, data driven and constantly developing ways to make the jobs easier for the users **What do you dislike about Therap Services?** I don't have anything I dislike about Therap In particular. **What problems is Therap Services solving and how is that benefiting you?** The QA assistant that is in development is a great tool that will ensure timely reports and recognition of alarming information that need further follow up. ### 37. Historically great **Rating:** 5.0/5.0 stars **Reviewed by:** Katie B. | Medical Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** Ease of use, continuous updates and additions **What do you dislike about Therap Services?** Sometimes the search function for reports is clunky **What problems is Therap Services solving and how is that benefiting you?** Thorough documentation ### 38. Very good program **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Very user friendly and easy to learn.... **What do you dislike about Therap Services?** I have no complaints the system is very helpful **What problems is Therap Services solving and how is that benefiting you?** Documentation ### 39. Therap is an excellent platform for provider to keep data organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Sherline D. | Director of Nursing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** I love the work flow image! I like all the help and support video you can watch when needing reminder for a task or skill. **What do you dislike about Therap Services?** The downside in using Therap is the initial setup. All data needs to be put in manually and it's time consuming. **What problems is Therap Services solving and how is that benefiting you?** Any feedback and suggestions the provider have.. ### 40. Wonderful software **Rating:** 4.5/5.0 stars **Reviewed by:** Ashlyn K. | Human resources, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Therap is easy to navigate, and is constantly having new features rolled out that are helpful to our company **What do you dislike about Therap Services?** The app doesn't alert when you get an scomm or any kind of notification **What problems is Therap Services solving and how is that benefiting you?** Were able to do multiple things that are required of us by the state, all in one app ### 41. Therap is efficient and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter S. | Targeted Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Therap is very convenient when needing access client information. It is simple to navigate and provides a great resource to keep a company organized, efficient, and effective. **What do you dislike about Therap Services?** Therap doesn't really have any downsides. They are constantly improving. **What problems is Therap Services solving and how is that benefiting you?** The AI improvements will make things much more efficient for staff. ### 42. PM Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** Alida P. | PM Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Documentation/MARS Quality Assurance for checking work **What do you dislike about Therap Services?** Only be able to update 10MB of documents in a program. If an individual has extreme behaviors and justifications for RR we are unable to attach all documents to form **What problems is Therap Services solving and how is that benefiting you?** Always updating and making it user friendlu ### 43. Therap 2025 **Rating:** 5.0/5.0 stars **Reviewed by:** talisha r. | Day Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Therap Services?** Therap provides all in one services to providers with exceptional quality and customer service. **What do you dislike about Therap Services?** There are a lot of features, so staff training can be overwhelming at times. **What problems is Therap Services solving and how is that benefiting you?** Therap provides solutions for efficient billing, communication and support for staff. ### 44. Conference **Rating:** 3.5/5.0 stars **Reviewed by:** michelle a. | Aso 3, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** The conference was very interesting and it will be helpful once we go live. **What do you dislike about Therap Services?** I wish each section was longer or more sessions were combined **What problems is Therap Services solving and how is that benefiting you?** We have not gone live yet but getting familiar with the system is noce ### 45. Long term user. **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph P. | Quality Management Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** We have used THERAP for MANY years. They are responsive to requests and work hard to collaborate to meet organizational needs. **What do you dislike about Therap Services?** Some of the functionality is overly complex. This is due to the complexity of the regulations. **What problems is Therap Services solving and how is that benefiting you?** None ### 46. Therap is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Therap is user friendly and the support team is amazing. **What do you dislike about Therap Services?** There is not anything I dislike about Therap. **What problems is Therap Services solving and how is that benefiting you?** Information sharing, information is available to all people who need to know when they need to know. ### 47. I learned so much **Rating:** 5.0/5.0 stars **Reviewed by:** Anela T. | Lead Area Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** Schedule evv is the main app benefit that we use **What do you dislike about Therap Services?** Inputting new client and their provider is a bit tedious **What problems is Therap Services solving and how is that benefiting you?** Our employees ability to Clock in and clock out and enter progress noted ### 48. Informative **Rating:** 4.5/5.0 stars **Reviewed by:** Delrico F. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** One stop shopping! Very easy to use!!!!! **What do you dislike about Therap Services?** That I don't use enough of the app. We need a more in depth session **What problems is Therap Services solving and how is that benefiting you?** I have no idea on everything Therapnis trying to solve ### 49. Therap provides excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Therap Services?** Therap's team members are always helpful and open to questions. They provide clarification and often add additional context that helps to reduce confusion and streamline our processes. **What do you dislike about Therap Services?** If anything is an issue, Therap works with staff to identify ways to improve upon it, and provides excellent documentation on changes. What could be a challenge is a strength. **What problems is Therap Services solving and how is that benefiting you?** Compliant data collection and easy to use reporting. ### 50. Morning **Rating:** 5.0/5.0 stars **Reviewed by:** Anil M. | Administration officer, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Therap Services?** A great billing system from a billing perspective and uses all tools available. **What do you dislike about Therap Services?** There is nothing specific to mention here **What problems is Therap Services solving and how is that benefiting you?** I will assist our agency with the billing system. ## Therap Services Discussions - [Does anyone else feel that this program needs to be streamlined](https://www.g2.com/discussions/does-anyone-else-feel-that-this-program-needs-to-be-streamlined) - 1 comment, 1 upvote - [Is Therap an EHR?](https://www.g2.com/discussions/is-therap-an-ehr) - 2 comments - [How much does Therap Services Cost?](https://www.g2.com/discussions/how-much-does-therap-services-cost) - 1 comment - [What is Therap software?](https://www.g2.com/discussions/what-is-therap-software) - 1 comment - [View Therap Services pricing details and edition comparison](https://www.g2.com/products/therap-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-21+12%3A50%3A10+-0500&secure%5Bsession_id%5D=aeca5c19-f4f9-4b81-8a88-740a7277cf4b&secure%5Btoken%5D=b85d9dbd224d2f8ecc189c12efbff085fca9bbee0ddb0ca51e3932541e9a12e7&format=llm_user) ## Therap Services Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Administrative** - Health Care IT Integrations - Value-Based Reimbursement - Contract Templates - Value-Based Reimbursement - Clinical Communicaton - Value-Based Reimbursement - Services Rendered - Value-Based Reimbursement **Operations** - Utilization Review Process - Utilization Management - Value-Based Care Models - Utilization Management - Care Management Portal - Utilization Management - Measures Outcome - Utilization Management - Quality & Risk Management - Utilization Management - Automated Approvals - Utilization Management **Platform Basics** - Reporting - Interoperability - Performance **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Clinical - Applied Behavior Analysis (ABA)** - Patient Records - ABC Charts - DTT Programming - Specialty EHR Templates - E-Prescription **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Case Management** - Client Intake - Outcome Measurement - Form Builder **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care **Administrative - Applied Behavior Analysis (ABA)** - Caregiver Portal - Insurance and Billing Management - Compliance - Security and Authorization - HIPAA Compliance - Appointment Scheduler **Platform Additional Functionality** - Mobility - Messaging **Platform Data** - Dashboard - Alerts and Notifications ## Top Therap Services Alternatives - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [Bonterra Apricot](https://www.g2.com/products/bonterra-apricot/reviews) - 4.4/5.0 (337 reviews) - [CharityTracker](https://www.g2.com/products/charitytracker/reviews) - 4.6/5.0 (331 reviews)