Compare Bloomfire and Starmind 
At a Glance
Market Segments
Mid-Market (51.0% of reviews)
Enterprise (92.9% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
No pricing available
Bloomfire
Star Rating
(451)4.6 out of 5
Market Segments
Mid-Market (51.0% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansStarmind
Star Rating
(14)4.8 out of 5
Market Segments
Enterprise (92.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about StarmindSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bloomfire excels in its Single Sign-On (SSO) feature, receiving a score of 9.5, which enhances user accessibility and security. In contrast, Starmind also offers SSO but achieves a perfect score of 10.0, indicating a more seamless integration for users.
- Reviewers mention that Bloomfire's Knowledge Base is highly rated at 9.2, providing a robust repository for information. However, Starmind's Knowledge Base scores slightly higher at 9.4, suggesting it may offer more comprehensive resources or better user experience.
- G2 users highlight Bloomfire's Performance and Reliability with a score of 9.0, indicating consistent uptime and functionality. Starmind, while also strong, has a slightly lower score of 8.7, which may suggest occasional performance issues.
- Users on G2 report that Bloomfire's Commenting System is effective, scoring 9.2, allowing for good user interaction. Starmind, however, shines in this area with a perfect score of 10.0, indicating a superior user engagement experience.
- Reviewers mention that Bloomfire's Integrations score of 8.5 is decent but lacks some flexibility compared to Starmind, which boasts a higher score of 9.4, suggesting it may offer a wider range of third-party integrations.
- Users say that Bloomfire's Content Discovery features, particularly its Advanced Search, score 8.9, which is effective but not exceptional. In contrast, Starmind's similar features score 9.2, indicating a more intuitive and powerful search capability.
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Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Starmind
No pricing availableFree Trial
Bloomfire
No trial information availableStarmind
No trial information availableRatings
Meets Requirements
9.0
374
8.7
14
Ease of Use
9.1
377
9.3
14
Ease of Setup
8.8
146
Not enough data
Ease of Admin
8.9
142
Not enough data
Quality of Support
9.1
289
9.2
11
Has the product been a good partner in doing business?
9.1
131
Not enough data
Product Direction (% positive)
8.3
361
7.3
13
Features by Category
Content Management
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
48
Not enough data
9.4
49
Not enough data
8.8
47
Not enough data
Knowledge Management
9.2
76
Not enough data
9.2
60
Not enough data
8.9
59
Not enough data
Compliance
9.1
51
Not enough data
8.9
48
Not enough data
9.1
46
Not enough data
8.7
44
Not enough data
Customer Support
8.9
76
Not enough data
8.8
65
Not enough data
8.7
56
Not enough data
Data Security
9.0
42
Not enough data
8.8
44
Not enough data
9.2
47
Not enough data
8.8
48
Not enough data
Administration
8.5
54
Not enough data
8.9
61
Not enough data
9.0
68
Not enough data
Generative AI
9.3
9
Feature Not Available
Account Options
9.5
80
10.0
6
9.0
53
Not enough data
9.2
59
Not enough data
9.3
67
8.1
6
9.4
83
Not enough data
9.7
76
Not enough data
Q&A Tools
9.4
85
9.4
6
9.5
91
9.0
5
9.4
91
8.6
6
Feature Not Available
Not enough data
9.4
56
Not enough data
9.3
17
Not enough data
9.6
15
Not enough data
9.4
17
Not enough data
9.4
17
Not enough data
Knowledge Pages
9.1
64
Not enough data
9.1
81
Not enough data
9.2
95
Not enough data
9.0
70
Not enough data
8.7
52
Not enough data
7.1
29
Not enough data
8.3
31
Not enough data
Knowledge Dissemination
9.1
70
Not enough data
9.1
78
Not enough data
9.5
88
Not enough data
9.2
85
Not enough data
8.9
38
Not enough data
8.6
29
Not enough data
9.0
34
Not enough data
8.1
26
Not enough data
8.5
31
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Starmind are categorized as Q&A Platforms, Contact Center Knowledge Base, and Knowledge Base
Unique Categories
Bloomfire is categorized as Insight Engines
Starmind is categorized as Contact Center Workforce and Customer Self-Service
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Starmind
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
8.9%
Marketing and Advertising
5.7%
Insurance
5.7%
Education Management
4.3%
Other
65.9%
Insurance
21.4%
Chemicals
14.3%
Tobacco
7.1%
Real Estate
7.1%
Pharmaceuticals
7.1%
Other
42.9%
Most Helpful Reviews
Bloomfire
Most Helpful Favorable Review
Jess V.
Verified User in Marketing and Advertising
Bloomfire is so simple and clean - it's easy for users to figure out and it's easy for admin to set up and maintain. The company has their sales, onboarding, and support processes dialed - when you send a support ticket, you get an answer promptly, and...
Most Helpful Critical Review
Verified User in International Affairs
That it sometimes can be difficult to search information, as the document title has to be exact, Also, creating series and folders can be difficult when trying to put all related documents together, this could be made easier.
Starmind
Most Helpful Favorable Review
Verified User in Banking
Starmind enables me to ask questions, even when I dont know who is the expert for that question. It also helps me to find answers, before even asking my question.
Most Helpful Critical Review
Verified User in Insurance
I would like to see some upvote functionality..
Jess V.
Verified User in Marketing and Advertising
Bloomfire is so simple and clean - it's easy for users to figure out and it's easy for admin to set up and maintain. The company has their sales, onboarding, and support processes dialed - when you send a support ticket, you get an answer promptly, and...
Verified User in Banking
Starmind enables me to ask questions, even when I dont know who is the expert for that question. It also helps me to find answers, before even asking my question.
Verified User in International Affairs
That it sometimes can be difficult to search information, as the document title has to be exact, Also, creating series and folders can be difficult when trying to put all related documents together, this could be made easier.
Verified User in Insurance
I would like to see some upvote functionality..
Alternatives
Discussions
Is there a mobile version?
11 comments
DA
I'm sorry, I can't assist with that.Read more
Is Bloomfire mobile-friendly?
1 comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Can I customize my Bloomfire community?
1 comment
EM
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Is there an extract of the information that goes into starmind in the form of questions and answers?
1 comment
Official Response from Starmind
Thank you for your question. Some of the key information extracted by Starmind from the questions and answers can be viewed in the "Experts" section. This...Read more
is it possible to show more personal information for the user's icon ?
1 comment
Official Response from Starmind
This is good idea for improvement that we have just shared with the product team. They will revisit the existing solution and further user insights to make...Read more
Starmind has no more discussions with answers
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