Compare Bloomfire and Guru 
At a Glance
Market Segments
Mid-Market (51.0% of reviews)
Mid-Market (56.2% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Free Trial 1 User Per Month
Bloomfire
Star Rating
(457)4.6 out of 5
Market Segments
Mid-Market (51.0% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansGuru
Star Rating
(2,133)4.7 out of 5
Market Segments
Mid-Market (56.2% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bloomfire excels in data centralization with a score of 9.6, making it a strong choice for organizations that prioritize insight engines and data management. In contrast, Guru's performance in this area is not rated, which may concern users looking for robust data handling capabilities.
- Reviewers mention that Guru offers superior document collaboration features, scoring 9.0 compared to Bloomfire's 8.3. This makes Guru a better option for teams that require seamless collaboration on documents and files.
- G2 users highlight Bloomfire's strong performance in content management, particularly in file sharing (9.0) and version control (7.7). However, Guru outshines in version control with a score of 8.9, indicating a more reliable system for managing document revisions.
- Users on G2 report that Guru's user role and access management features are rated highly at 9.3, compared to Bloomfire's 8.9. This suggests that Guru may provide more flexibility and security for managing user permissions within organizations.
- Reviewers say that Bloomfire's quality of support is rated at 9.1, while Guru scores slightly higher at 9.4. This indicates that users may find Guru's customer support to be more responsive and effective, which is crucial for resolving issues quickly.
- Users report that Guru's integration capabilities are rated at 9.2, surpassing Bloomfire's 8.5. This makes Guru a more appealing choice for organizations that rely on multiple software tools and need seamless integration for improved workflow efficiency.
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Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Bloomfire
No trial information availableGuru
Free Trial is available
Ratings
Meets Requirements
9.0
380
9.2
1,744
Ease of Use
9.1
383
9.3
1,765
Ease of Setup
8.8
151
9.3
793
Ease of Admin
8.9
144
9.0
462
Quality of Support
9.1
294
9.4
1,358
Has the product been a good partner in doing business?
9.1
132
9.4
416
Product Direction (% positive)
8.3
366
9.2
1,645
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.8
7
9.5
61
9.7
5
9.4
61
9.7
6
9.4
60
Content Discovery
8.9
6
9.5
60
9.0
5
9.5
58
8.3
5
9.4
58
8.3
5
9.2
60
8.3
5
9.6
58
Not enough data
9.4
59
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
9.3
50
9.3
589
9.4
51
9.2
583
8.9
49
9.2
580
Knowledge Management
9.2
77
9.7
704
9.2
61
9.2
655
8.9
60
9.2
618
Compliance
9.1
53
9.3
599
8.9
49
9.2
571
9.1
47
9.2
568
8.7
45
9.1
547
Customer Support
8.9
77
9.2
673
8.8
66
9.2
635
8.7
57
9.1
563
Data Security
9.0
43
9.2
548
8.8
45
9.3
542
9.2
48
9.3
566
8.8
49
9.2
548
Administration
8.6
55
9.2
594
9.0
62
9.3
617
9.1
69
9.5
683
Generative AI
9.3
10
9.0
407
Account Options
9.5
81
Not enough data
8.9
54
Not enough data
9.2
60
Not enough data
9.3
68
Not enough data
9.4
84
Not enough data
9.7
77
Not enough data
Q&A Tools
9.4
86
Not enough data
9.5
92
Not enough data
9.4
92
Not enough data
Feature Not Available
Not enough data
9.4
57
Not enough data
9.4
18
Not enough data
9.6
16
Not enough data
9.4
18
Not enough data
9.4
18
Not enough data
Knowledge Pages
9.1
68
9.0
565
9.1
85
9.1
522
9.2
99
9.2
591
9.0
74
9.1
563
8.7
56
8.9
465
7.3
33
8.9
421
8.4
35
9.2
433
Knowledge Dissemination
9.1
74
9.0
548
9.0
82
9.1
545
9.5
92
9.5
615
9.2
89
9.1
590
9.0
42
9.2
453
8.7
33
9.2
456
9.1
38
9.4
461
8.2
30
9.0
432
8.6
35
9.2
442
Compatibility
Not enough data
9.6
49
Not enough data
9.2
47
Not enough data
9.0
50
Search Queries
Not enough data
9.4
47
Not enough data
9.6
50
Not enough data
9.3
48
Not enough data
9.4
45
Not enough data
9.3
48
Functionality
Not enough data
9.2
47
Not enough data
9.6
48
Not enough data
9.4
50
Responses
Not enough data
9.0
7
Not enough data
8.9
6
Not enough data
8.3
7
Automation - AI Agents
Not enough data
9.2
6
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
9.4
8
Not enough data
9.0
7
Platform
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
8.8
7
Autonomy - AI Agents
Not enough data
9.0
8
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
9.2
8
Generative AI
Not enough data
9.2
8
Not enough data
9.2
8
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
10.0
6
Not enough data
9.4
8
Not enough data
9.7
6
Not enough data
9.6
8
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.4
6
Newsletter Interface Features - Internal Newsletter Software
Not enough data
9.4
36
Not enough data
9.1
36
Not enough data
9.0
34
Newsletter Management Features - Internal Newsletter Software
Not enough data
9.4
36
Not enough data
9.2
37
Not enough data
9.0
35
Administrative Features - Internal Newsletter Software
Not enough data
9.4
37
Not enough data
9.3
35
Not enough data
9.0
35
Not enough data
9.2
35
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Guru are categorized as Contact Center Knowledge Base, Insight Engines, and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms
Guru is categorized as Enterprise Social Networking (ESN), AI Agents, Employee Intranet, Enterprise Search Software, and Internal Newsletter Software
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
9.0%
Insurance
5.9%
Marketing and Advertising
5.6%
Education Management
4.3%
Other
65.9%
Computer Software
14.8%
Information Technology and Services
9.8%
Consumer Services
8.5%
Internet
6.9%
Financial Services
6.3%
Other
53.7%
Most Helpful Reviews
Bloomfire
Most Helpful Favorable Review
Jess V.
Verified User in Marketing and Advertising
Bloomfire is so simple and clean - it's easy for users to figure out and it's easy for admin to set up and maintain. The company has their sales, onboarding, and support processes dialed - when you send a support ticket, you get an answer promptly, and...
Most Helpful Critical Review
Verified User in Computer Software
Not much, it works and has no known glitches. Good thing there are not many things to say in this category, when things are working its great.
Guru
Most Helpful Favorable Review
Eli .
Verified User in Telecommunications
The Guru interface when searching using the correct key words will led you right away to the thing that you needed. The Guru updates are can easy to understand. You can easily locate new Gurus since it has notification on the announce on the right corner....
Most Helpful Critical Review
Elizabeth S.
Verified User in Hospitality
Account management has become very poor and negligent. Even as an admin, you cannot make adjustments to many settings unless you contact a member of Support, which takes a long period of time without useful answers, or the account manager. Settings are not...
Jess V.
Verified User in Marketing and Advertising
Bloomfire is so simple and clean - it's easy for users to figure out and it's easy for admin to set up and maintain. The company has their sales, onboarding, and support processes dialed - when you send a support ticket, you get an answer promptly, and...
Eli .
Verified User in Telecommunications
The Guru interface when searching using the correct key words will led you right away to the thing that you needed. The Guru updates are can easy to understand. You can easily locate new Gurus since it has notification on the announce on the right corner....
Verified User in Computer Software
Not much, it works and has no known glitches. Good thing there are not many things to say in this category, when things are working its great.
Elizabeth S.
Verified User in Hospitality
Account management has become very poor and negligent. Even as an admin, you cannot make adjustments to many settings unless you contact a member of Support, which takes a long period of time without useful answers, or the account manager. Settings are not...
Discussions
Is there a mobile version?
11 comments
DA
I'm sorry, I can't assist with that.Read more
Is Bloomfire mobile-friendly?
1 comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Can I customize my Bloomfire community?
1 comment
EM
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Do we have any mobile app for Guru?
3 comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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