Compare Bloomfire and Guru 
At a Glance
Market Segments
Mid-Market (51.1% of reviews)
Mid-Market (56.4% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Free Trial 1 User Per Month
Bloomfire
Star Rating
(450)4.6 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansGuru
Star Rating
(2,112)4.7 out of 5
Market Segments
Mid-Market (56.4% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bloomfire excels in Data Centralization with a score of 9.6, making it easier to manage and access information across teams. In contrast, Guru's score in this area is not available, indicating a potential gap in centralized data management.
- Reviewers mention that Guru shines in Document Collaboration with a score of 9.0, highlighting its user-friendly interface that facilitates teamwork. Bloomfire, however, has a lower score of 8.3, suggesting that users may find it less intuitive for collaborative tasks.
- G2 users indicate that Guru's Instant Messaging feature is significantly better, scoring 8.1 compared to Bloomfire's low score of 5.3. This suggests that users prefer Guru for real-time communication, which is crucial for team collaboration.
- Users on G2 report that Bloomfire's Knowledge Base feature is highly rated at 9.2, providing a robust repository for information. Guru, however, outperforms in this area with a score of 9.7, indicating a more comprehensive and user-friendly knowledge management system.
- Reviewers mention that Bloomfire's Version Control feature scores 7.7, which may lead to challenges in tracking document changes. In contrast, Guru's score of 8.9 suggests a more reliable versioning system that users find beneficial for maintaining document integrity.
- Users say that Guru's Performance and Reliability score of 9.5 is a standout feature, indicating consistent uptime and responsiveness. Bloomfire's score of 9.0, while still strong, suggests that users may experience occasional performance issues.
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Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Bloomfire
No trial information availableGuru
Free Trial is available
Ratings
Meets Requirements
9.0
373
9.2
1,722
Ease of Use
9.1
376
9.2
1,743
Ease of Setup
8.7
145
9.3
772
Ease of Admin
8.9
141
9.0
451
Quality of Support
9.1
288
9.4
1,339
Has the product been a good partner in doing business?
9.1
130
9.4
405
Product Direction (% positive)
8.3
360
9.2
1,623
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.7
5
9.5
58
Not enough data
9.3
58
Not enough data
9.4
57
Content Discovery
Not enough data
9.5
58
Not enough data
9.5
56
Not enough data
9.3
56
Not enough data
9.2
58
Not enough data
9.6
56
Not enough data
9.4
57
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
9.3
47
9.2
573
9.3
48
9.2
567
8.8
46
9.1
564
Knowledge Management
9.2
75
9.7
689
9.2
59
9.2
640
8.9
58
9.2
603
Compliance
9.1
50
9.2
583
8.8
47
9.2
556
9.0
45
9.2
553
8.7
43
9.1
532
Customer Support
8.9
75
9.2
659
8.8
64
9.2
621
8.6
55
9.0
549
Data Security
8.9
41
9.2
533
8.8
43
9.3
527
9.2
46
9.3
552
8.8
47
9.2
533
Administration
8.5
53
9.2
580
8.9
60
9.3
603
9.0
67
9.5
669
Generative AI
9.2
8
9.0
393
Account Options
9.5
80
Not enough data
9.0
53
Not enough data
9.2
59
Not enough data
9.3
67
Not enough data
9.4
83
Not enough data
9.7
76
Not enough data
Q&A Tools
9.4
85
Not enough data
9.5
91
Not enough data
9.4
91
Not enough data
Feature Not Available
Not enough data
9.4
56
Not enough data
9.3
17
Not enough data
9.6
15
Not enough data
9.4
17
Not enough data
9.4
17
Not enough data
Knowledge Pages
9.1
64
9.0
554
9.1
81
9.1
511
9.2
95
9.2
580
9.0
70
9.1
552
8.7
52
8.9
454
7.1
29
8.9
410
8.3
31
9.2
422
Knowledge Dissemination
9.1
70
8.9
537
9.1
78
9.1
534
9.5
88
9.5
605
9.2
85
9.1
579
8.9
38
9.2
442
8.6
29
9.2
445
9.0
34
9.4
450
8.1
26
9.0
421
8.5
31
9.2
431
Compatibility
Not enough data
9.5
47
Not enough data
9.2
45
Not enough data
9.0
48
Search Queries
Not enough data
9.4
45
Not enough data
9.5
48
Not enough data
9.3
46
Not enough data
9.3
43
Not enough data
9.3
46
Functionality
Not enough data
9.1
45
Not enough data
9.6
46
Not enough data
9.4
48
Responses
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
8.1
6
Automation - AI Agents
Not enough data
9.0
5
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.3
7
Not enough data
8.9
6
Platform
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Autonomy - AI Agents
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
9.0
7
Not enough data
9.0
7
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
10.0
6
Not enough data
9.4
8
Not enough data
9.7
6
Not enough data
9.6
8
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.4
6
Newsletter Interface Features - Internal Newsletter Software
Not enough data
9.4
36
Not enough data
9.1
36
Not enough data
9.0
34
Newsletter Management Features - Internal Newsletter Software
Not enough data
9.4
36
Not enough data
9.2
37
Not enough data
9.0
35
Administrative Features - Internal Newsletter Software
Not enough data
9.4
37
Not enough data
9.3
35
Not enough data
9.0
35
Not enough data
9.2
35
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Guru are categorized as Contact Center Knowledge Base, Insight Engines, and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms
Guru is categorized as Enterprise Social Networking (ESN), AI Agents, Employee Intranet, Enterprise Search Software, and Internal Newsletter Software
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
8.9%
Marketing and Advertising
5.7%
Insurance
5.7%
Education Management
4.4%
Other
65.8%
Computer Software
14.7%
Information Technology and Services
9.9%
Consumer Services
8.6%
Internet
7.0%
Financial Services
6.3%
Other
53.5%
Most Helpful Reviews
Bloomfire
Most Helpful Favorable Review
Jess V.
Verified User in Marketing and Advertising
Bloomfire is so simple and clean - it's easy for users to figure out and it's easy for admin to set up and maintain. The company has their sales, onboarding, and support processes dialed - when you send a support ticket, you get an answer promptly, and...
Most Helpful Critical Review
Verified User in Non-Profit Organization Management
The speed of the website; it's often slow to load.
Guru
Most Helpful Favorable Review
Daniel L.
Verified User in Computer Software
I appreciate the intuitive hierarchy (collections/boards/sections/cards) and intuitive WYSIWYG interface for creating/editing cards. We had disparate cards that fell stale in our old knowledge management software solution and couldn't access any data from...
Most Helpful Critical Review
Chano .
Verified User in Leisure, Travel & Tourism
Not a newbie friendly and it doesn't have enough examples.
Jess V.
Verified User in Marketing and Advertising
Bloomfire is so simple and clean - it's easy for users to figure out and it's easy for admin to set up and maintain. The company has their sales, onboarding, and support processes dialed - when you send a support ticket, you get an answer promptly, and...
Daniel L.
Verified User in Computer Software
I appreciate the intuitive hierarchy (collections/boards/sections/cards) and intuitive WYSIWYG interface for creating/editing cards. We had disparate cards that fell stale in our old knowledge management software solution and couldn't access any data from...
Verified User in Non-Profit Organization Management
The speed of the website; it's often slow to load.
Chano .
Verified User in Leisure, Travel & Tourism
Not a newbie friendly and it doesn't have enough examples.
Alternatives
Discussions
Is there a mobile version?
11 comments
DA
I'm sorry, I can't assist with that.Read more
Is Bloomfire mobile-friendly?
1 comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Can I customize my Bloomfire community?
1 comment
EM
Certainly! Please provide the text in the Unknown Language that you would like me to translate into English.Read more
Do we have any mobile app for Guru?
3 comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 comments
RC
Guru is a knowledge-based tool that helps employees learn the necessary information regarding about the product and processes necessary related to the field...Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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