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Compare Birdeye and Qualified 
Featured Products
At a Glance
Market Segments
Small-Business (49.5% of reviews)
Mid-Market (70.4% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Birdeye
Star Rating
(3,887)4.7 out of 5
Market Segments
Small-Business (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansQualified
Star Rating
(1,426)4.9 out of 5
Market Segments
Mid-Market (70.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in its ability to automate customer interactions, with users praising its AI features that simplify responding to reviews. One user noted, "All of the AI inclusions make responding to reviews incredibly simple," highlighting the platform's effectiveness in enhancing customer engagement.
- Users say Qualified stands out for its user-friendly interface and exceptional customer service. Reviewers have mentioned that onboarding and integration were seamless, with one stating, "The platform is user friendly, AI SDR is easy to train and implement," which suggests a smooth experience for new users.
- According to verified reviews, Birdeye has a strong focus on small businesses, with nearly half of its reviews coming from this segment. Users appreciate how the platform helps them gather reviews effectively, as one user shared, "This has increased the number of positive reviews and our net rating on sites," indicating its value for smaller operations.
- Reviewers mention that Qualified's AI SDR, Rory, has significantly improved lead conversion rates, with one user reporting a "54.1% meeting-offered-to-booked rate." This suggests that Qualified is particularly effective for mid-market companies looking to enhance their sales processes.
- G2 reviewers highlight that Birdeye's support quality is commendable, with a score of 9.4. Users have expressed satisfaction with the platform's responsiveness, stating, "Birdeye has been an incredibly valuable tool for our practice," which reflects the positive impact of their support team on user experience.
- Users report that while both platforms offer customization options, Qualified has a slight edge in this area, with reviewers noting, "we could easily make customizations and updates." This flexibility can be crucial for businesses that require tailored solutions to meet their specific needs.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
Birdeye
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
9.3
3,341
9.6
1,132
Ease of Use
9.3
3,396
9.2
1,144
Ease of Setup
9.1
2,457
9.2
836
Ease of Admin
9.2
1,998
9.2
820
Quality of Support
9.4
3,176
9.9
1,133
Has the product been a good partner in doing business?
9.4
2,001
9.9
838
Product Direction (% positive)
9.4
3,304
9.9
1,067
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
384
|
Verified
9.2
351
|
Verified
8.5
383
|
Verified
9.1
402
|
Verified
8.8
387
|
Verified
9.6
442
|
Verified
8.9
383
|
Verified
9.3
400
|
Verified
Channels
8.9
402
|
Verified
Feature Not Available
8.9
390
|
Verified
9.6
423
|
Verified
9.0
401
|
Verified
7.3
173
8.1
324
|
Verified
Feature Not Available
8.3
316
|
Verified
8.5
174
|
Verified
Customers
8.9
389
|
Verified
9.4
383
|
Verified
8.7
377
9.4
333
|
Verified
9.0
386
|
Verified
9.1
405
|
Verified
8.7
371
|
Verified
9.5
392
|
Verified
8.6
352
9.4
391
|
Verified
Agentic AI - Conversational Marketing
Feature Not Available
8.5
39
Feature Not Available
8.4
34
8.3
30
8.9
39
8.5
30
8.8
40
8.5
31
9.1
41
Feature Not Available
8.6
36
8.6
30
8.6
35
Lead Facilitation
Not enough data
9.5
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
63
|
Verified
Not enough data
9.7
78
|
Verified
Organization
Not enough data
9.2
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
66
|
Verified
Performance Analysis
Not enough data
9.0
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.7
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.8
244
Not enough data
9.1
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
453
|
Verified
Not enough data
8.8
421
|
Verified
Not enough data
8.5
378
Not enough data
8.8
445
|
Verified
Not enough data
Performance
8.9
492
|
Verified
Not enough data
9.0
496
|
Verified
Not enough data
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
200
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.3
43
Not enough data
8.7
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
371
|
Verified
Not enough data
9.2
382
|
Verified
Not enough data
9.4
398
|
Verified
Not enough data
8.8
356
Not enough data
9.1
388
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
419
Not enough data
8.4(won by default)
411
Not enough data
8.7(won by default)
421
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
412
Not enough data
8.5(won by default)
412
Not enough data
Social Management
8.7(won by default)
468
Not enough data
9.0(won by default)
488
Not enough data
8.5(won by default)
448
Not enough data
8.8(won by default)
466
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
90
Not enough data
7.9(won by default)
100
Not enough data
8.2(won by default)
93
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
92
Not enough data
Analytics
8.7
492
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
9.5
36
9.3
15
9.6
37
8.6
14
9.6
35
Automation - AI Agents
8.3
12
9.7
30
8.8
14
9.3
30
8.9
12
9.6
33
8.9
12
Feature Not Available
9.2
12
Feature Not Available
Platform
9.2
13
9.6
34
9.3
12
9.7
35
9.0
13
9.8
35
Autonomy - AI Agents
8.5
13
9.4
33
8.3
12
9.5
32
8.5
12
9.8
30
8.2
12
9.4
30
Generative AI
8.8
16
9.6
29
9.0
13
9.6
29
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
9.4
532
8.7
234
9.5
505
8.7
224
9.6
536
Feature Not Available
9.3
451
Feature Not Available
9.0
365
Platform
9.0
241
9.7
550
8.8
228
9.5
542
8.9
237
9.4
510
8.9
229
9.3
531
Feature Not Available
9.2
417
8.8
224
9.4
473
8.9
237
9.5
485
Generative AI
8.4
158
9.0
180
8.7
151
8.9
174
Feedback Management
8.7
519
Not enough data
Feature Not Available
Not enough data
9.0
604
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
531
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
682
Not enough data
9.1
586
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Notifications
Not enough data
9.3
218
Not enough data
9.2
204
Not enough data
9.4
221
Settings
Not enough data
9.4
221
Not enough data
9.5
229
Not enough data
9.5
218
Personalization
Not enough data
9.4
222
Not enough data
9.5
205
Integrations
Not enough data
9.4
218
Not enough data
9.6
239
Not enough data
7.7
152
Not enough data
8.6
183
Not enough data
8.9
184
Generative AI
Not enough data
9.0
113
Not enough data
8.9
101
Not enough data
8.5
91
Not enough data
8.7
91
Not enough data
8.3
86
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
9.6
26
Integrations
Not enough data
8.5
113
Not enough data
9.1
131
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
154
Branding & Customizatio
Not enough data
9.2
143
Not enough data
9.3
137
Not enough data
9.2
121
Automatic Rules & Configurations
Not enough data
9.5
150
Not enough data
9.5
141
Not enough data
9.2
138
Agentic AI - Business Scheduling
Not enough data
9.4
15
Not enough data
9.5
14
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
8.6
183
9.1
153
8.6
180
9.1
149
8.1
171
8.5
104
Communication
9.0
356
|
Verified
9.7
653
|
Verified
9.0
382
|
Verified
9.4
635
|
Verified
8.6
267
8.7
393
9.2
357
|
Verified
9.4
487
|
Verified
8.4
245
9.1
421
|
Verified
Internal Use
8.8
505
|
Verified
9.4
567
|
Verified
9.0
350
|
Verified
9.3
520
|
Verified
8.7
269
9.5
570
|
Verified
8.8
273
9.3
528
|
Verified
9.1
334
|
Verified
9.1
413
|
Verified
8.7
272
9.3
511
|
Verified
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
9.4
70
Not enough data
8.8
56
Not enough data
8.1
50
Not enough data
9.6
79
Not enough data
9.1
70
Autonomy
Not enough data
8.9
63
Not enough data
9.1
64
Not enough data
9.0
64
Not enough data
8.8
62
Outbound Sales
Not enough data
9.3
59
Not enough data
9.0
56
Not enough data
8.4
50
Not enough data
9.3
63
Not enough data
9.1
56
Inbound Sales
Not enough data
9.0
62
Not enough data
9.4
71
Not enough data
8.8
56
Not enough data
9.6
78
Not enough data
9.4
75
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.2
1910
|
Verified
Not enough data
8.6
1434
|
Verified
Not enough data
8.8
1621
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1614
|
Verified
Not enough data
9.2
1942
|
Verified
Not enough data
Media Monitoring
8.7
1631
|
Verified
Not enough data
8.7
1469
|
Verified
Not enough data
8.4
1276
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
305
Not enough data
8.0
293
Not enough data
8.2
307
Not enough data
8.2
292
Not enough data
8.1
297
Not enough data
8.1
291
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.8
8
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.5
9
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Qualified are categorized as AI Agents For Business Operations, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Birdeye is categorized as Answer Engine Optimization (AEO), AI Content Creation Platforms, Multi-Location Marketing Platforms, Feedback Analytics, Experience Management, Payment Processing, Conversational Support, SMS Marketing, Patient Engagement, Customer Advocacy, Local Listing Management, Local SEO, Online Reputation Management, SEO Tools, Social Media Suites, Social Media Management, Marketing Automation, and AI Customer Support Agents
Qualified is categorized as AI SDRs, Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Bot Platforms, Online Appointment Scheduling, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.4%
Marketing and Advertising
6.3%
Medical Practice
6.2%
Other
61.1%
Computer Software
44.0%
Information Technology and Services
18.8%
Computer & Network Security
4.2%
Marketing and Advertising
4.0%
Financial Services
3.3%
Other
25.6%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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